At a Glance
- Tasks: Provide top-notch service to the public and record incidents accurately.
- Company: Join West Mercia Police and be part of a team making a real difference.
- Benefits: Enjoy 24 days annual leave, health support, and discounts on various services.
- Other info: Flexible working options and a commitment to diversity and inclusion.
- Why this job: Make an impact in your community while building a rewarding career.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 24000 - 28000 £ per year.
You don’t need a badge to make a difference. As part of our police staff team, your skills and perspective help us cut crime, build safer communities and support victims. The main purpose of the role is to provide a high quality service to internal and external customers in line with force service standards. To make initial contact from members of the public and deal appropriately. To record incidents and crime reports and updates on to Force systems. The Enquiry Officer role is office based.
Why work for us?
- 24 days Annual leave (increasing to 29 after 5 years’ service) + bank holidays
- Health and wellbeing support through an Employee Assistance Programme, Occupational Health services and Staff Networks.
- Police Mutual, affordable private healthcare and other savings.
- Discounts on Electric Vehicles and Cycle to work scheme.
- Register for a Blue light card – over 15,000 discounts from large national retailers.
We embrace diversity and welcome applications from everyone. We are also happy to talk flexible working where it is suitable for the role. If you require any support to complete your application or you have any questions please contact the recruitment team on 01905 718444 (press option 1 then 5) or email BOC.staff.recruitment.team@westmercia.police.uk (internally please use myBop). Internal applicants who need redeployment will be offered positions ahead of other candidates, subject to them passing a selection process.
We know that people from underrepresented backgrounds may hesitate to apply unless they meet every single requirement. We don’t want that to be a barrier for suitable candidates. If you meet the majority of the criteria and are excited about this role, we encourage you to apply. We’re committed to building a diverse, inclusive, and authentic workplace where everyone can thrive.
Photo ID will be required at interview.
Enquiry Officer - Telford employer: West Mercia Police
West Mercia Police is an exceptional employer, offering a supportive work environment where your contributions directly impact community safety and well-being. With generous annual leave, health and well-being support, and a commitment to diversity and inclusion, employees are encouraged to grow and thrive in their roles. Located in Telford, the office-based Enquiry Officer position provides a unique opportunity to engage with the public while enjoying benefits like flexible working arrangements and discounts on various services.
StudySmarter Expert Advice🤫
We think this is how you could land Enquiry Officer - Telford
✨Tip Number 1
Get to know the role inside out! Familiarise yourself with the Enquiry Officer responsibilities and think about how your skills can make a difference. This will help you stand out during interviews.
✨Tip Number 2
Network like a pro! Connect with current or former staff at West Mercia Police on LinkedIn. A friendly chat can give you insider info and show your genuine interest in the role.
✨Tip Number 3
Prepare for those tricky interview questions! Think about scenarios where you've provided excellent customer service or handled difficult situations. We want to see how you can bring that experience to the team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our mission to build safer communities.
We think you need these skills to ace Enquiry Officer - Telford
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We want to see why you’re excited about becoming an Enquiry Officer and how your skills can help us make a difference in the community.
Tailor Your CV:Make sure your CV is tailored to the job description. Highlight relevant experience and skills that align with what we’re looking for. This shows us that you’ve done your homework and understand the role.
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that’s easy to read and gets straight to the important bits!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application reaches us directly. Plus, you’ll find all the info you need about the role and our fantastic benefits there.
How to prepare for a job interview at West Mercia Police
✨Know Your Role
Familiarise yourself with the Enquiry Officer role and its responsibilities. Understand how your skills can contribute to providing high-quality service to both internal and external customers. This will help you articulate your fit for the position during the interview.
✨Prepare for Common Questions
Anticipate questions related to customer service, incident reporting, and teamwork. Think of specific examples from your past experiences that demonstrate your ability to handle enquiries effectively and support victims, as this is crucial for the role.
✨Showcase Your Communication Skills
As an Enquiry Officer, clear communication is key. Practice articulating your thoughts clearly and confidently. You might even want to do a mock interview with a friend to get comfortable with speaking about your experiences and answering questions on the spot.
✨Bring the Right Documentation
Don’t forget to bring your photo ID to the interview, as it’s required. Also, consider bringing a copy of your CV and any relevant certificates or documents that highlight your qualifications and experience, just in case they come up during the discussion.
