At a Glance
- Tasks: Provide top-notch service to the public and record incidents accurately.
- Company: Join West Mercia Police and be part of a team making a real difference.
- Benefits: Enjoy 24 days annual leave, health support, and discounts on vehicles.
- Other info: Flexible working options and a commitment to diversity and inclusion.
- Why this job: Make an impact in your community while developing your skills.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 24000 - 28000 £ per year.
You don’t need a badge to make a difference. As part of our police staff team, your skills and perspective help us cut crime, build safer communities and support victims. The main purpose of the role is to provide a high quality service to internal and external customers in line with force service standards. To make initial contact from members of the public and deal appropriately. To record incidents and crime reports and updates on to Force systems. The Enquiry Officer role is office based.
Why work for us?
- 24 days Annual leave (increasing to 29 after 5 years’ service) + bank holidays
- Health and well being support through an Employee Assistance Programme, Occupational Health services and Staff Networks.
- Police Mutual, affordable private healthcare and other savings.
- Discounts on Electric Vehicles and Cycle to work scheme.
- Register for a Blue light card – over 15,000 discounts from large national retailers.
We embrace diversity and welcome applications from everyone. We are also happy to talk flexible working where it is suitable for the role. If you require any support to complete your application or you have any questions please contact the recruitment team on 01905 718444 (press option 1 then 5) or email BOC.staff.recruitment.team@westmercia.police.uk.
Internal applicants who need redeployment will be offered positions ahead of other candidates, subject to them passing a selection process. We know that people from underrepresented backgrounds may hesitate to apply unless they meet every single requirement. We don’t want that to be a barrier for suitable candidates. If you meet the majority of the criteria and are excited about this role, we encourage you to apply. We’re committed to building a diverse, inclusive, and authentic workplace where everyone can thrive.
Photo ID will be required at interview.
Enquiry Officer in Telford employer: West Mercia Police
West Mercia Police is an exceptional employer that prioritises the well-being and development of its staff. With generous annual leave, comprehensive health support, and a commitment to diversity and inclusion, employees are empowered to make a meaningful impact in their communities. The office-based Enquiry Officer role offers a supportive work culture and opportunities for flexible working, making it an ideal environment for those looking to contribute to public safety while enjoying a rewarding career.
StudySmarter Expert Advice🤫
We think this is how you could land Enquiry Officer in Telford
✨Tip Number 1
Network like a pro! Reach out to current or former Enquiry Officers on LinkedIn or through local community groups. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common questions. Think about how your skills align with the role of an Enquiry Officer. We suggest using the STAR method to structure your answers – it’s a game changer!
✨Tip Number 3
Show your passion for community service! During interviews, share examples of how you've made a difference in your community. It’ll show that you’re not just looking for a job, but a chance to contribute.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, you’ll find all the latest roles and updates there, so keep checking back!
We think you need these skills to ace Enquiry Officer in Telford
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your enthusiasm for the role shine through! We want to see why you’re excited about becoming an Enquiry Officer and how your skills can help us make a difference in the community.
Tailor Your Application:Make sure to customise your application to match the job description. Highlight your relevant experience and skills that align with what we’re looking for. This shows us that you’ve done your homework and are genuinely interested in the position.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and long-winded explanations. Use bullet points if it helps to make your qualifications stand out!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way to ensure it gets to us directly. Plus, you’ll find all the info you need about the role and our amazing benefits there.
How to prepare for a job interview at West Mercia Police
✨Know Your Role
Familiarise yourself with the Enquiry Officer role and its responsibilities. Understand how your skills can contribute to cutting crime and supporting victims. This will help you articulate your fit for the position during the interview.
✨Prepare Real-Life Examples
Think of specific situations where you've provided excellent customer service or handled sensitive information. Be ready to share these examples, as they demonstrate your ability to meet the force's service standards.
✨Research the Organisation
Take some time to learn about West Mercia Police and their values. Understanding their commitment to diversity and community safety will allow you to align your answers with their mission and show that you're genuinely interested in the role.
✨Ask Thoughtful Questions
Prepare a few questions to ask at the end of your interview. This shows your enthusiasm for the role and helps you gauge if the organisation is the right fit for you. Consider asking about team dynamics or opportunities for professional development.
