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- Tasks: Join our Specialist Technical Support Team to deliver top-notch ICT services.
- Company: Be part of West Mercia Police, shaping the future of policing.
- Benefits: Enjoy 28 days annual leave, health perks, and discounts on electric vehicles.
- Why this job: Make a real difference in public service while developing your technical skills.
- Qualifications: CCNA and CCNP certifications required; tech-savvy individuals welcome.
- Other info: Hybrid role with opportunities for flexible working and career growth.
The predicted salary is between 40000 - 50000 £ per year.
We’re on a journey to shape the future of policing in our three counties and we want you to be part of it. We value difference and believe in creating an inclusive working environment where our employees feel safe to make suggestions and voice their opinions.
The main purpose of the role is to work as a member of the Specialist Technical Support Team and provide some local supervision of work colleagues as required, contributing to an efficient and effective Customer Service. The role ensures a quality end-to-end ICT Service for West Mercia Police, offering the best level of service in terms of ICT services, specialist applications and equipment to both internal and external customers.
Technical Skills & Qualifications
- CCNA Certification
- Routing and Switching
- Telephony
- VPN Remote Access Solutions
- Security Awareness
- CCNP Certification
- Citrix NetScaler
- Zscaler
- SDWAN
- Web Proxies
- VMWare/Hyper‑V
Key Facts About the Role
- Specialist Technical Support Level 4 (Network) is a hybrid role.
- This is a CV only process – please ensure your employment history is up to date.
- Candidates must have been resident in the UK for the last 5 years to meet the vetting level required for the post.
- The salary will include an additional 5% Market Supplement on the base annual salary, reviewed annually on 1st April (next review 1st April 2026).
- The closing date for this post is 12 noon on Wednesday 15th April 2026.
Benefits
- 28 days Annual leave (increasing to 33 after 5 years’ service) + bank holidays
- Health and well being, occupational health services, staff networks and an Employee Assistance Programme.
- Police Mutual, affordable private healthcare and other savings.
- Discounts on Electric Vehicles and Cycle to Work scheme.
- Register for a Blue Light card – over 15,000 discounts from large national retailers.
Equal Opportunity
We embrace diversity and welcome applications from everyone. We are also happy to discuss flexible working where it is suitable for the role.
Specialist Technical Support Level 4 (Network) employer: West Mercia Police
Contact Detail:
West Mercia Police Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Specialist Technical Support Level 4 (Network)
✨Tip Number 1
Network, network, network! Reach out to people in the industry, especially those who work at West Mercia Police. A friendly chat can sometimes lead to opportunities that aren’t even advertised.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. Make sure you can confidently discuss your CCNA and CCNP certifications, as well as any relevant experience with VPNs and security solutions.
✨Tip Number 3
Show your passion for policing and customer service during the interview. We want to see that you’re not just about the tech, but also about making a difference in the community.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team.
We think you need these skills to ace Specialist Technical Support Level 4 (Network)
Some tips for your application 🫡
Keep Your CV Updated: Make sure your CV is up to date with your latest employment history and relevant skills. We want to see what you've been up to, so don’t leave anything out!
Highlight Relevant Skills: Focus on showcasing your technical skills that match the job description, like your CCNA or CCNP certifications. We’re looking for those specific qualifications, so make them stand out!
Tailor Your Application: Don’t just send a generic CV. Tailor it to reflect how your experience aligns with the role of Specialist Technical Support Level 4. We love seeing how you can contribute to our mission!
Apply Through Our Website: Make sure to apply through our website to ensure your application gets to us directly. It’s the best way to get noticed and we can’t wait to hear from you!
How to prepare for a job interview at West Mercia Police
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially those listed in the job description like CCNA and CCNP certifications. Be ready to discuss your experience with routing, switching, and security solutions, as well as any specific projects you've worked on that relate to these technologies.
✨Showcase Your Customer Service Skills
Since this role involves providing top-notch customer service, think of examples where you've gone above and beyond for a customer or resolved a tricky issue. Prepare to explain how you ensure an efficient and effective service, as this will resonate well with the interviewers.
✨Emphasise Teamwork and Leadership
As you'll be supervising colleagues, it's important to highlight your teamwork and leadership abilities. Share experiences where you've led a project or supported your team, demonstrating how you can contribute to a collaborative environment.
✨Be Ready for Scenario Questions
Expect scenario-based questions that test your problem-solving skills. Think about potential network issues or customer service challenges you might face in this role and how you would handle them. This shows you're not just technically savvy but also practical in your approach.