At a Glance
- Tasks: Provide top-notch technical support and ensure efficient ICT services for West Mercia Police.
- Company: Join the dedicated team at West Mercia Police making a real difference in communities.
- Benefits: Enjoy 28 days annual leave, health perks, and discounts on electric vehicles.
- Other info: Diverse and inclusive workplace with excellent career growth opportunities.
- Why this job: Be part of a hybrid role that combines home and office work while supporting critical operations.
- Qualifications: Experience in technical support and familiarity with ICT services and applications.
The predicted salary is between 45900 - 52300 £ per year.
Number of vacancies: 1
Location: Hindlip
Grade: G
Salary: £43,668 - £49,716 (+5% on base salary) Market Supplement which is reviewed annually 1st April
You don’t need a badge to make a difference. As part of our police staff team, your skills and perspective help us cut crime, build safer communities and support victims.
The main purpose of the role is to work as a member of the Specialist Technical Support Team and provide some local supervision of work colleagues as required, contributing to an efficient and effective Customer Service, ensuring a quality end to end ICT Service for West Mercia Police.
To provide a high level of technical support across West Mercia Police, both to internal customers and to external customers ensuring the department is offering the best level of service in terms of ICT services, specialist applications and equipment.
Application support includes:
- Windows Server
- MS SQL Server
- VMware
- M365
- ITIL incident and change management
- Command and Control system experience - ideally Saab SAFE
- Elasticsearch
- Network & Telephony
- Load Balancing (preferably JetNexus)
- Monitoring tools e.g. SolarWinds, PRTG
- Cyber security awareness
- Experience of Operations & Communications Centres
The role is hybrid (mix of home & office working).
This is a CV only process – please ensure your employment history is up to date.
You will be invited to a 2 stage interview process. The 1st stage interview (via Teams) will be to discuss your employment background and CV to assess suitability for the role before potentially progressing to a 2nd stage face to face interview. This is also an opportunity for you to learn more about the role.
The salary will include an additional 5% Market Supplement on the base annual salary which is reviewed annually 1st April (next review 1st April 2027).
Closing date for this post is 12 noon on Monday 27th July 2026.
What we offer:
- 28 days Annual leave (increasing to 33 after 5 years service) + bank holidays.
- Health and wellbeing, occupational health services, staff network and an Employee Assistance Programme.
- Police Mutual, affordable private healthcare and other savings.
- Discounts on Electric Vehicles and Cycle to work scheme.
- Register for a Blue light card – over 15,000 discounts from large national retailers.
To read more about the added benefits and rewards of working for West Mercia Police, please go to our website.
We embrace diversity and welcome applications from everyone. We are also happy to talk flexible working where it is suitable for the role.
We know that people from underrepresented backgrounds may hesitate to apply unless they meet every single requirement. We don’t want that to be a barrier for suitable candidates. If you meet the majority of the criteria and are excited about this role, we encourage you to apply.
We’re committed to building a diverse, inclusive, and authentic workplace where everyone can thrive.
If you require any support to complete your application or you have any questions please contact the recruitment team on 01905 718444 (press option 1 then 5) or email BOC.staff.recruitment.team@westmercia.police.uk (internally please use myBop).
Photo ID will be required at interview so please follow this link if you do not have a photo driving licence or passport (can be expired).
Specialist Technical Support Level 3 (Critical Saab Support) employer: West Mercia Police
West Mercia Police is an excellent employer, offering a unique opportunity for a Business Intelligence Developer to make a meaningful impact on community safety through innovative data insights. With a supportive hybrid work culture, generous benefits including 28 days of annual leave, and a strong commitment to diversity and inclusivity, employees are empowered to grow professionally while contributing to the greater good.
