At a Glance
- Tasks: Provide top-notch technical support and supervise team members for efficient ICT services.
- Company: Join West Mercia Police in shaping the future of policing.
- Benefits: Enjoy 28 days annual leave, health perks, and discounts on electric vehicles.
- Other info: Hybrid working model with opportunities for flexible hours.
- Why this job: Make a real difference in public service while developing your tech skills.
- Qualifications: Experience in Azure, MS SQL Server, and application development preferred.
Number of vacancies: 1
Location: Hindlip
Grade: G
Salary: £43,668 - £49,716 (+5% Market Supplement on the base salary which is reviewed annually 1st April)
We’re on a journey to shape the future of policing in our three counties and we want you to be part of it. We value difference and believe in creating an inclusive working environment where our employees feel safe to make suggestions and voice their opinions.
The main purpose of the role is to work as a member of the Specialist Technical Support Team and provide some local supervision of work colleagues as required, contributing to an efficient and effective Customer Service, ensuring a quality end‑to‑end ICT Service for West Mercia Police.
To provide a high level of technical support across West Mercia Police, both to internal customers and to external customers ensuring the department is offering the best level of service in terms of ICT services, specialist applications and equipment.
Desirable Skills
- Azure Administration
- Azure Virtual Desktop
- Nerdio
- MS SQL Server
- Identity and Access Management
- Application development
- Python
Hybrid Working
The Specialist Technical Support Level 3 (Applications) role is a hybrid (mix of home & office working).
Closing date: 12 noon on Tuesday 21st July 2026
Benefits
- 28 days Annual leave (increasing to 33 after 5 years’ service) + bank holidays
- Health and wellbeing, occupational health services, staff networks and an Employee Assistance Programme.
- Police Mutual, affordable private healthcare and other savings.
- Discounts on Electric Vehicles and Cycle to work scheme.
- Register for a Blue light card – over 15,000 discounts from large national retailers.
Equality and Diversity Statement
We embrace diversity and welcome applications from everyone.
Flexible Working
We are also happy to talk flexible working where it is suitable for the role.
Photo ID
Photo ID will be required at interview.
Specialist Technical Support Level 3 (Applications) employer: West Mercia Police
West Mercia Police is an excellent employer, offering a unique opportunity for a Business Intelligence Developer to make a meaningful impact on community safety through innovative data insights. With a supportive hybrid work culture, generous benefits including 28 days of annual leave, and a strong commitment to diversity and inclusivity, employees are empowered to grow professionally while contributing to the greater good.
StudySmarter Expert Advice🤫
We think this is how you could land Specialist Technical Support Level 3 (Applications)
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at West Mercia Police. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like West Mercia Police before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Specialist Technical Support Level 3 (Applications)
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to West Mercia Police:Your cover letter is your chance to shine! Tell us why you want to work at West Mercia Police specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at West Mercia Police!
How to prepare for a job interview at West Mercia Police
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
