At a Glance
- Tasks: Provide top-notch service to the public and record incidents accurately.
- Company: Join West Mercia Police and be part of a dedicated team.
- Benefits: Enjoy 24 days annual leave, health support, and discounts on vehicles.
- Other info: Flexible working options and a commitment to diversity and inclusion.
- Why this job: Make a real difference in your community while building a rewarding career.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 24000 - 28000 £ per year.
You don’t need a badge to make a difference. As part of our police staff team, your skills and perspective help us cut crime, build safer communities and support victims. The main purpose of the role is to provide a high quality service to internal and external customers in line with force service standards. To make initial contact from members of the public and deal appropriately. To record incidents and crime reports and updates on to Force systems. The Enquiry Officer role is office based.
Why work for us?
- 24 days Annual leave (increasing to 29 after 5 years’ service) + bank holidays
- Health and wellbeing support through an Employee Assistance Programme, Occupational Health services and Staff Networks.
- Police Mutual, affordable private healthcare and other savings.
- Discounts on Electric Vehicles and Cycle to work scheme.
- Register for a Blue light card – over 15,000 discounts from large national retailers.
We embrace diversity and welcome applications from everyone. We are also happy to talk flexible working where it is suitable for the role. If you require any support to complete your application or you have any questions please contact the recruitment team on 01905 718444 (press option 1 then 5) or email BOC.staff.recruitment.team@westmercia.police.uk (internally please use myBop). Internal applicants who need redeployment will be offered positions ahead of other candidates, subject to them passing a selection process.
We know that people from underrepresented backgrounds may hesitate to apply unless they meet every single requirement. We don’t want that to be a barrier for suitable candidates. If you meet the majority of the criteria and are excited about this role, we encourage you to apply. We’re committed to building a diverse, inclusive, and authentic workplace where everyone can thrive.
Photo ID will be required at interview.
Enquiry Officer - Shrewsbury employer: West Mercia Police
West Mercia Police is an exceptional employer that prioritises the well-being and development of its staff. With a strong commitment to diversity and inclusion, employees benefit from generous annual leave, health support services, and unique perks such as discounts on electric vehicles. The supportive work culture fosters growth opportunities, making it an ideal place for those looking to make a meaningful impact in their community while enjoying a fulfilling career.
StudySmarter Expert Advice🤫
We think this is how you could land Enquiry Officer - Shrewsbury
✨Tip Number 1
Get to know the role and the team! Research the West Mercia Police and understand their values. This will help you tailor your approach during interviews and show that you're genuinely interested in making a difference.
✨Tip Number 2
Practice your communication skills! As an Enquiry Officer, you'll be dealing with the public and internal teams. Role-play common scenarios with friends or family to boost your confidence and refine your responses.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insights about the role and the application process, plus it shows your enthusiasm for joining the team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the info you need about the role and benefits right there, making it easier for you to prepare.
We think you need these skills to ace Enquiry Officer - Shrewsbury
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We want to see why you're excited about becoming an Enquiry Officer and how you can contribute to our mission of building safer communities.
Tailor Your CV:Make sure your CV is tailored to the job description. Highlight relevant experience and skills that align with the role's requirements. We love seeing how your background fits with what we do!
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our fantastic benefits there.
How to prepare for a job interview at West Mercia Police
✨Know Your Role
Familiarise yourself with the Enquiry Officer role and its responsibilities. Understand how your skills can contribute to cutting crime and supporting victims. This will help you articulate your fit for the position during the interview.
✨Prepare Real-Life Examples
Think of specific situations where you've provided excellent customer service or handled difficult inquiries. Be ready to share these examples, as they demonstrate your ability to meet the force's service standards.
✨Research the Organisation
Take some time to learn about West Mercia Police and their values. Knowing their commitment to diversity and community safety will show your genuine interest in the role and help you connect with the interviewers.
✨Ask Thoughtful Questions
Prepare a few questions to ask at the end of the interview. This could be about the team you'll be working with or how success is measured in the role. It shows you're engaged and serious about contributing to the organisation.
