At a Glance
- Tasks: Supervise and support the Deskside Support and Engineering Services team to deliver top-notch ICT services.
- Company: Join West Mercia Police and make a real difference in your community.
- Benefits: Enjoy 28 days annual leave, health perks, and discounts on electric vehicles.
- Other info: Flexible working options available; we embrace diversity and encourage all to apply.
- Why this job: Be part of a team that cuts crime and builds safer communities while developing your skills.
- Qualifications: Experience in technical support and team supervision is essential.
The predicted salary is between 30000 - 40000 £ per year.
You don’t need a badge to make a difference. As part of our police staff team, your skills and perspective help us cut crime, build safer communities and support victims.
The main purpose of the role is to work as a member of the Deskside Support and Engineering Services team providing some local supervision of work colleagues as required, contributing to an efficient and effective Customer Service, ensuring a quality end to end ICT Service for West Mercia Police.
To provide a high level of technical support across West Mercia Police, both to internal customers and to external customers ensuring the department is offering the best level of service in terms of ICT services, specialist applications and equipment.
To be responsible for the day-to-day supervision of the team, split between the Deskside Support and Engineering Services teams. Overseeing the daily work processes undertaken by these individuals and support their continual professional development.
The Senior Specialist Deskside & Engineering Services role is an office based role. Location for this post can either be based at Hindlip, Worcestershire or Shrewsbury, Shropshire.
This is a CV only process – please ensure your employment history is up to date. You will be invited to a 2 stage interview process. The 1st stage interview (via Teams) will be to discuss your employment background and CV to assess suitability for the role before potentially progressing to a 2nd stage face to face interview. This is also an opportunity for you to learn more about the role.
Candidates must have been a permanent resident in the UK for the last 5 years to meet the vetting level required for the post at time of application submission.
The closing date for this post is 12 noon on Thursday 16th July 2026.
Why work for us?
- 28 days Annual leave (increasing to 33 after 5 years service) + bank holidays.
- Health and wellbeing, occupational health services, staff network and an Employee Assistance Programme.
- Police Mutual, affordable private healthcare and other savings.
- Discounts on Electric Vehicles and Cycle to work scheme.
- Register for a Blue light card – over 15,000 discounts from large national retailers.
To read more about the added benefits and rewards of working for West Mercia Police, please go to our website.
We embrace diversity and welcome applications from everyone. We are also happy to talk flexible working where it is suitable for the role.
If you require any support to complete your application or you have any questions please contact the recruitment team.
Internal applicants who are in need of redeployment will be offered positions ahead of other candidates, subject to them passing a selection process. We know that people from underrepresented backgrounds may hesitate to apply unless they meet every single requirement. We don’t want that to be a barrier for suitable candidates. If you meet the majority of the criteria and are excited about this role, we encourage you to apply. We’re committed to building a diverse, inclusive, and authentic workplace where everyone can thrive.
*Photo ID will be required at interview.
