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- Tasks: Join our Specialist Technical Support Team to deliver top-notch ICT services.
- Company: Be part of West Mercia Police, shaping the future of policing.
- Benefits: Enjoy 28 days annual leave, increasing with service, plus a competitive salary.
- Why this job: Make a real difference in public service while developing your technical skills.
- Qualifications: CCNA and CCNP certifications required; strong networking skills essential.
- Other info: Hybrid role with opportunities for career growth and a supportive work environment.
The predicted salary is between 40000 - 50000 £ per year.
We’re on a journey to shape the future of policing in our three counties and we want you to be part of it. We value difference and believe in creating an inclusive working environment where our employees feel safe to make suggestions and voice their opinions.
The main purpose of the role is to work as a member of the Specialist Technical Support Team and provide some local supervision of work colleagues as required, contributing to an efficient and effective Customer Service. The role ensures a quality end-to-end ICT Service for West Mercia Police, offering the best level of service in terms of ICT services, specialist applications and equipment to both internal and external customers.
Technical Skills & Qualifications- CCNA Certification
- Routing and Switching
- Telephony
- VPN
- Remote Access Solutions
- Security Awareness
- CCNP Certification
- Citrix NetScaler
- Zscaler
- SDWAN
- Web Proxies
- VMWare/Hyper‑V
- Specialist Technical Support Level 4 (Network) is a hybrid role.
- This is a CV only process – please ensure your employment history is up to date.
- Candidates must have been resident in the UK for the last 5 years to meet the vetting level required for the post.
- The salary will include an additional 5% Market Supplement on the base annual salary, reviewed annually on 1st April (next review 1st April 2026).
- The closing date for this post is 12 noon on Wednesday 15th April 2026.
- 28 days Annual leave (increasing to 33 after 5 years’ service).
Specialist Technical Support Level 4 (Network) in Kington employer: West Mercia Police
Contact Detail:
West Mercia Police Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Specialist Technical Support Level 4 (Network) in Kington
✨Tip Number 1
Network with professionals in the field! Join online forums or local meetups related to technical support and networking. This can help us get insider info on job openings and even recommendations.
✨Tip Number 2
Prepare for interviews by brushing up on your technical skills. We should practice common interview questions related to CCNA, routing, and switching. Being confident in our knowledge will impress potential employers.
✨Tip Number 3
Showcase our problem-solving skills during interviews. Think of examples where we’ve resolved technical issues effectively. This demonstrates our ability to provide top-notch customer service, which is key for this role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed. Plus, we can keep track of our application status easily.
We think you need these skills to ace Specialist Technical Support Level 4 (Network) in Kington
Some tips for your application 🫡
Keep Your CV Up to Date: Make sure your CV is current and highlights all relevant experience, especially in technical support and networking. We want to see what you've been up to, so don’t leave out any important details!
Tailor Your Application: When applying, customise your CV to reflect the skills and qualifications mentioned in the job description. We love seeing how your experience aligns with our needs, so make it clear how you fit the role!
Showcase Your Technical Skills: Highlight your technical certifications like CCNA and CCNP, as well as your experience with tools like Citrix NetScaler and VPN solutions. We’re looking for someone who can hit the ground running, so let us know what you bring to the table!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at West Mercia Police
✨Know Your Tech Inside Out
Make sure you brush up on all the technical skills listed in the job description, especially CCNA and CCNP certifications. Be ready to discuss your experience with routing, switching, and VPNs, as well as any specific projects you've worked on that showcase your expertise.
✨Showcase Your Customer Service Skills
Since this role involves providing top-notch customer service, think of examples where you've gone above and beyond for a customer. Prepare to share how you handle difficult situations and ensure a quality end-to-end ICT service.
✨Prepare for Scenario-Based Questions
Expect questions that put you in real-life scenarios related to network issues or customer support challenges. Practice articulating your thought process and problem-solving strategies clearly, as this will demonstrate your ability to think on your feet.
✨Emphasise Your Teamwork Experience
As you'll be part of a Specialist Technical Support Team, highlight your experience working collaboratively with colleagues. Share instances where you've provided supervision or support to others, showcasing your leadership potential and commitment to an inclusive work environment.