At a Glance
- Tasks: Be the friendly face of Whitburn Academy, welcoming visitors and managing bookings.
- Company: Join West Lothian Leisure, a community-focused charity making a difference.
- Benefits: Enjoy a competitive hourly wage, free gym membership, and generous annual leave.
- Other info: Part-time role with opportunities for growth in a supportive environment.
- Why this job: Make a positive impact in your community while gaining valuable experience.
- Qualifications: Looking for organised, friendly individuals with great communication skills.
The predicted salary is between 10 - 15 £ per hour.
Overview
- Job Reference: WBAREC21.5
- Working Thursday - Saturday as outlined below.
- Total hours: 21.5
- Free Xcite Membership & discounted family membership
- Cycle to Work Scheme
- 33 days annual leave (increasing to 38 after 5 years' service, pro-rata for part-time employees)
- Fantastic discounts at online and instore retailers through our Benefits Portal
- Company Pension contributions up to 15% of your salary
- Uniform provided
- £12.60 per hour
About us
West Lothian Leisure is a Community Benefit Organisation, a registered Scottish charity. It is at the heart of the West Lothian community, helping people to improve their wellbeing and make healthy lifestyle choices. As a valued organisation that understands, cares about and engages with its community, we are the delivery partner of choice for West Lothian organisations responsible for improving people’s lives through sport, health and physical activity.
The Role
We’re looking for a friendly, organised and professional part-time Receptionist to join us at Whitburn Academy where we are about to take over as part of an exciting new school operations project. As Receptionist, you’ll be the first point of contact - greeting visitors, helping with bookings and membership options, answering enquiries, and making sure every guest has a great experience from the moment they arrive. Whether it’s community groups, sports clubs, or first-time visitors, your role is all about creating a warm and helpful welcome. If you're friendly, organised, and self-motivated we’d love to have you on our team.
Receptionist at Whitburn Academy 21.5 hrs employer: West Lothian Leisure
West Lothian Leisure is an exceptional employer that prioritises community engagement and employee wellbeing. With generous benefits such as a free Xcite membership, 33 days of annual leave, and a supportive work culture, employees are encouraged to grow and thrive in their roles. Joining our team at Whitburn Academy means being part of a dedicated organisation that values your contributions and offers meaningful opportunities to make a positive impact in the community.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist at Whitburn Academy 21.5 hrs
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at West Lothian Leisure. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like West Lothian Leisure before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Receptionist at Whitburn Academy 21.5 hrs
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to West Lothian Leisure:Your cover letter is your chance to shine! Tell us why you want to work at West Lothian Leisure specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at West Lothian Leisure!
How to prepare for a job interview at West Lothian Leisure
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
