At a Glance
- Tasks: Manage daily operations of leisure facilities and ensure a safe, welcoming environment.
- Company: Join Xcite, a community-focused charity improving wellbeing through sport and leisure.
- Benefits: Enjoy free gym membership, up to 38 days annual leave, and a generous pension scheme.
- Other info: Flexible shifts with opportunities for personal growth in a dynamic environment.
- Why this job: Make a real impact in your community while leading a passionate team.
- Qualifications: 1-2 years supervisory experience and a customer-focused attitude required.
The predicted salary is between 28776 - 28776 £ per year.
36 hours per week, working to the rota shown below. Due to the nature of the Duty Manager position, a level of flexibility is required for shifts and availability.
West Calder High School
- Week 1: Float 7 hrs, OFF, OFF, Float 7.5 hrs, 2pm - 10pm, 8am - 4pm, 8am - 4pm (Total: 38.5 hrs)
- Week 2: Float 7.5 hrs, 6.15am - 12.15pm, 6.15am - 12.15pm, 6.15am - 12.15pm, 2pm - 10pm, OFF, OFF (Total: 33.5 hrs)
- Week 3: Float 7.75 hrs, 3.30pm - 10pm, 3.30pm - 10pm, 3.30pm - 10pm, 2pm - 10pm, OFF, OFF (Total: 36 hrs)
What We Offer:
- Free Xcite Membership & discounted family membership
- Cycle to Work Scheme
- Up to 38 days annual leave
- Discount store vouchers & online retailers through our Benefits Portal
- Company Pension contributions up to 15% of your salary
- Uniform provided
- £28,776.00 per annum (pay award pending 1/4/26)
About Us:
Xcite West Lothian Leisure (Xcite) is a Community Benefit Organisation, a registered Scottish charity. It is at the heart of the West Lothian community, helping people to improve their wellbeing and make healthy lifestyle choices. We care passionately about the service we provide to the people who live, work and visit West Lothian.
About the Role:
As a Duty Manager, you will play a key role in ensuring the smooth, safe, and efficient running of our swimming pools, gym, leisure areas, sports halls, fitness spaces and outdoor pitches. You will act as the first point of contact, manage staff, and help deliver an exceptional experience for all our customers.
Key Responsibilities:
- Oversee daily operations of the leisure facilities
- Ensure a safe environment by applying health & safety procedures and completing facility checks
- Lead, support, and motivate the team
- Provide excellent customer service and deal with queries or issues promptly
- Assist with bookings, events, and activity scheduling
- Ensure equipment is set up properly and the site remains clean and organised
About You:
- Confident, friendly, and customer-focused
- Has a minimum of 1-2 years supervisory experience and can lead, manage and motivate a team
- Organised and capable of taking initiative
- Strong administrator who can prioritise their workload
- Able to remain calm under pressure and solve problems quickly
- Experienced in leisure, sports, or facility management (desirable)
- Qualified with a First Aid certificate or willingness to achieve
- Qualified pool lifeguard with a current NPLQ or willingness to achieve
- Flexible and willing to work evenings/weekends as part of the rota
If you are passionate about leisure, committed to high standards, and ready to take the lead in a dynamic environment to build on our successes, we would love to hear from you!
Interviews will provisionally be held on 17th March 2026.
Duty Manager at West Calder High & Armadale Academy in London employer: West Lothian Leisure
Xcite West Lothian Leisure is an exceptional employer dedicated to enhancing community wellbeing through sport and leisure activities. With a strong focus on employee growth, we offer generous benefits including free gym membership, up to 38 days of annual leave, and a supportive work culture that values teamwork and customer service. Join us in making a positive impact in the West Lothian community while enjoying a fulfilling career in a dynamic environment.
StudySmarter Expert Advice🤫
We think this is how you could land Duty Manager at West Calder High & Armadale Academy in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like West Lothian Leisure. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to West Lothian Leisure
Don't be shy about reaching out to West Lothian Leisure directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Duty Manager at West Calder High & Armadale Academy in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about West Lothian Leisure and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at West Lothian Leisure
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
