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- Tasks: Manage daily operations of leisure facilities and ensure a safe, welcoming environment.
- Company: Join Xcite, a community-focused charity dedicated to improving wellbeing in West Lothian.
- Benefits: Enjoy free gym membership, generous leave, and a pension contribution up to 15%.
- Why this job: Make a real difference in your community while developing your leadership skills.
- Qualifications: 1-2 years supervisory experience and a passion for customer service.
- Other info: Flexible shifts with opportunities for career growth in a vibrant environment.
The predicted salary is between 28776 - 28776 £ per year.
36 hours per week, working to the rota shown below. Due to the nature of the Duty Manager position, a level of flexibility is required for shifts and availability.
Monday Tuesday Thursday Friday Saturday Sunday Total Hours
- Week 1: Float 7.15am - 3.30pm 7.15am - 3.30pm 6.15am - 10.30am Float OFF OFF Hours 7.25 8.25 8.25 4.25 7.25 35.25
- Week 2: 7.15am - 11.30am 7.15am - 3.30pm 3.15pm - 10pm Float 12.15pm - 8pm OFF OFF Hours 4.25 8.25 6.75 7.5 7.75 34.5
- Week 3: OFF OFF 3.15pm - 10pm Float 12.30pm - 8.30pm 8.30am - 4.30pm 8.30am - 4.30pm Hours 6.75 7.5 8 8 8 38.25
What We Offer:
- Free Xcite Membership & discounted family membership
- Cycle to Work Scheme
- 33 days annual leave (increasing to 37 after 5 years service)
- Discount store vouchers & online retailers through our Benefits Portal
- Company Pension contributions up to 15% of your salary
- £28,776.00 per annum
About Us:
Xcite West Lothian Leisure (Xcite) is a Community Benefit Organisation, a registered Scottish charity. It is at the heart of the West Lothian community, helping people to improve their wellbeing and make healthy lifestyle choices. We care passionately about the service we provide to the people who live, work and visit West Lothian. As a valued organisation that understands, cares about and engages with its community, we are the delivery partner of choice for West Lothian organisations responsible for improving people’s lives through sport, health and physical activity.
We pride ourselves on providing a welcoming and inclusive environment for all our members and visitors and our facilities offer a wide range of activities and services, including state-of-the-art gyms, swimming pools, award winning learn to swim programmes, fitness classes, golf, cafés, soft play, sports arenas, and racquet sports to name but a few.
Are you passionate about community wellbeing, customer service, and creating safe, welcoming leisure environments? We are looking for an enthusiastic and proactive Duty Manager to support the day-to-day operation of our leisure facilities based within our community high schools in Livingston.
About the Role:
As a Duty Manager, you will play a key role in ensuring the smooth, safe, and efficient running of our swimming pools, leisure areas, sports halls, fitness spaces and outdoor pitches. You will act as the first point of contact for customers, manage staff, and help deliver an exceptional experience for all our customers.
Key Responsibilities:
- Oversee daily operations of the leisure facilities
- Ensure a safe environment by applying health & safety procedures and completing facility checks
- Lead, support, and motivate the team
- Provide excellent customer service and deal with queries or issues promptly
- Assist with bookings, events, and activity scheduling
- Ensure equipment is set up properly and the site remains clean and organised
About You:
We’re looking for someone who is:
- Confident, friendly, and customer-focused
- Has a minimum of 1-2 years supervisory experience and can manage and motivate a team
- Organised and capable of taking initiative
- Strong administrator who can prioritise their workload
- Able to remain calm under pressure and solve problems quickly
- Experienced in leisure, sports, or facility management (desirable)
- Qualified with a First Aid certificate or willingness to achieve
- Qualified pool lifeguard with a current NPLQ or willingness to achieve
- Flexible and willing to work evenings/weekends as part of the rota
Duty Manager in Livingston employer: West Lothian Leisure
Contact Detail:
West Lothian Leisure Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager in Livingston
✨Tip Number 1
Network like a pro! Reach out to your connections in the leisure industry or community organisations. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research Xcite and understand their values around community wellbeing and customer service. Tailor your answers to show how you align with their mission and can contribute to their team.
✨Tip Number 3
Show off your flexibility! Since the Duty Manager role requires shift work, be ready to discuss your availability and willingness to adapt to different schedules during interviews.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the Xcite team.
We think you need these skills to ace Duty Manager in Livingston
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for community wellbeing and customer service shine through. We want to see that you genuinely care about creating a welcoming environment for everyone.
Tailor Your Experience: Make sure to highlight any relevant supervisory experience you have. We’re looking for someone who can manage and motivate a team, so share examples of how you've done this in the past!
Be Organised: Your application should be clear and well-structured. We appreciate a strong administrator, so make it easy for us to see your skills and experiences. A tidy application reflects your ability to keep our facilities organised!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at West Lothian Leisure
✨Know Your Stuff
Make sure you understand the role of a Duty Manager inside out. Familiarise yourself with the key responsibilities, like overseeing daily operations and ensuring safety. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Your Customer Service Skills
Since this role is all about providing excellent customer service, think of examples from your past experiences where you've gone above and beyond for customers. Be ready to discuss how you handle queries or issues, as this will demonstrate your ability to create a welcoming environment.
✨Demonstrate Leadership Qualities
As a Duty Manager, you'll need to lead and motivate a team. Prepare to share specific instances where you've successfully managed a team or resolved conflicts. Highlight your supervisory experience and how you can inspire others to deliver their best.
✨Be Ready for Scenario Questions
Expect to face scenario-based questions during the interview. Think about how you would handle situations like a safety issue or a customer complaint. Practising these scenarios will help you stay calm under pressure and showcase your problem-solving skills.