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- Tasks: Supervise daily operations and ensure a safe, welcoming environment for all users.
- Company: Join Xcite, a community-focused charity improving wellbeing through sport and health.
- Benefits: Enjoy free gym membership, up to 38 days leave, and a generous pension scheme.
- Why this job: Step into a supervisory role in the leisure sector and make a real impact.
- Qualifications: Experience in a supervisory role and strong customer service skills are preferred.
- Other info: Dynamic work environment with opportunities for training and career growth.
The predicted salary is between 13 - 16 £ per hour.
Working 21.5 hours per week, Thursday-Saturday as outlined below:
- Thursday: 4pm - 10pm (6 hrs)
- Friday: 2.30pm – 10pm (7.5 hrs)
- Saturday: 8am - 4pm (8 hrs)
Benefits include:
- Free Xcite Membership & discounted family membership
- Cycle to Work Scheme
- Up to 34 days annual leave (increasing to 38 after 5 years' service) pro-rata for part-time employees
- Discount store vouchers through our Benefits Portal
- Company Pension contributions up to 15% of your salary
- Ongoing CPD training
- Uniform provided
£13.17 per hour
Xcite West Lothian Leisure (Xcite) is a Community Benefit Organisation, a registered Scottish charity. It is at the heart of the West Lothian community, helping people to improve their wellbeing and make healthy lifestyle choices. We care passionately about the service we provide to the people who live, work and visit West Lothian.
We’re looking for an enthusiastic and motivated part-time Duty Supervisor to join our Schools Team. You’ll work across our venues, playing a key role in ensuring everything runs smoothly and consistently for our customers and staff. This is a fantastic opportunity for someone ready to take the next step into a supervisory role within the leisure sector, or for an experienced supervisor or manager looking to bring their skills into the leisure industry.
Role Overview: As part of our new school operations at Bathgate Academy, we are seeking to recruit a part-time Duty Supervisor to play a key role in the day-to-day running of the venue. As a Duty Supervisor, you will oversee the daily operations, ensuring a safe, welcoming, and efficient environment for all users. You will be responsible for supervising staff, carrying out safety checks, responding to customer enquiries, and ensuring that all activities and facilities operate smoothly and in line with health and safety requirements.
Key Responsibilities:
- Supervise and manage the team, ensuring high standards of service and customer care.
- Oversee the day-to-day operations of the facility, including poolside supervision, fitness areas, and activity spaces.
- Ensure adherence to health and safety regulations, carrying out regular risk assessments and ensuring the facility is fully compliant.
- Handle customer queries, complaints, and requests in a professional and timely manner.
- Assist with staff training and development, ensuring all staff members are equipped with the knowledge and skills required.
- Monitor facility maintenance, ensuring equipment and areas are clean, safe, and well-maintained.
- Support in the preparation and execution of events and activities held at the leisure centre.
- Ensure a high level of customer satisfaction by promoting a positive and friendly atmosphere.
Key Requirements:
- Previous experience in a supervisory or leadership role within a leisure centre or similar environment is desirable.
- Strong understanding of health and safety protocols in a public facility.
- Excellent communication and customer service skills.
- Ability to manage and motivate a team, ensuring efficient operations.
- First Aid qualification preferred, but full training can be provided.
- Flexibility to work shifts, including evenings, weekends, and holidays as required.
- A passion for fitness, sport, and recreation is desirable.
Duty Supervisor at Bathgate Academy 21.5 hours employer: West Lothian Leisure
Contact Detail:
West Lothian Leisure Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Supervisor at Bathgate Academy 21.5 hours
✨Tip Number 1
Get to know the company! Research Xcite West Lothian Leisure and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their community-focused team.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn or at local events. They can provide insider tips about the role and the company culture, which can give you an edge when it comes to interviews.
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to supervisory roles in leisure centres. Think about scenarios where you've demonstrated leadership, customer service, and problem-solving skills, as these will be key in your new role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at Bathgate Academy. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Duty Supervisor at Bathgate Academy 21.5 hours
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Duty Supervisor role. Highlight any previous supervisory roles or relevant experience in leisure centres to show us you’re the right fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and the community. Tell us why you want to work at Bathgate Academy and how you can contribute to our welcoming environment.
Showcase Your Customer Service Skills: Since this role involves a lot of interaction with customers, make sure to highlight your customer service experience. Share examples of how you've handled queries or complaints effectively in the past.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at West Lothian Leisure
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Duty Supervisor role at Bathgate Academy. Familiarise yourself with the key responsibilities and requirements listed in the job description. This will help you tailor your answers to show how your experience aligns with what they’re looking for.
✨Showcase Your Leadership Skills
As a Duty Supervisor, you'll need to manage a team effectively. Prepare examples from your past experiences where you've successfully led a team or handled a challenging situation. Highlight your ability to motivate others and maintain high standards of service.
✨Demonstrate Your Customer Service Savvy
Customer satisfaction is crucial in this role. Think of specific instances where you've gone above and beyond for customers. Be ready to discuss how you would handle customer complaints or queries, showcasing your excellent communication skills.
✨Be Ready for Health and Safety Questions
Given the importance of health and safety in a leisure environment, brush up on relevant protocols and regulations. Be prepared to discuss how you would ensure compliance and carry out risk assessments, as well as any previous experience you have in this area.
