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- Tasks: Support and enhance business systems for improved service delivery.
- Company: Join the West Lothian Council, dedicated to community service and development.
- Benefits: Enjoy a collaborative work environment with opportunities for professional growth.
- Why this job: Make a real impact on local services while working with diverse teams.
- Qualifications: Current employees of West Lothian Council only; knowledge of local taxes preferred.
- Other info: This role is exclusively for internal applicants, including casual and agency staff.
The predicted salary is between 36000 - 60000 £ per year.
Applications for this post will only be accepted from current employees of West Lothian Council (this includes casual and agency staff who are currently undertaking work for us).
The Service Development Officer will support the implementation and development of the service unit’s business systems and procedures.
The Service Development Officer will have a sound working knowledge of local taxes, service accounts, debt recovery and income management in order to fully exploit the opportunities for streamlining processes and simplifying the customer journey.
The Service Development Officer will work across teams and service areas to assist in the development and improvement of the Revenues service delivered to our customers.
- Identify opportunities offered by new system developments to enable service unit functions to be delivered as efficiently and effectively as possible.
- Identify areas of existing business systems that require development and improvement.
- Proactively engage with stakeholders and customers to ensure the needs of service users are integral to service redesign whilst ensuring all legislative requirements are met.
- Work with internal and external auditors to ensure the integrity of the systems are maintained.
- Work closely with the Anti-Poverty Service Benefits Team to coordinate testing, implementation and development of core systems.
Service Development Officer, The Jim Walker Partnership Centre, 492.12 - INTERNAL APPLICANTS ONLY - WEL09116 employer: West Lothian Council
Contact Detail:
West Lothian Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Development Officer, The Jim Walker Partnership Centre, 492.12 - INTERNAL APPLICANTS ONLY - WEL09116
✨Tip Number 1
Familiarise yourself with the specific business systems and procedures currently in use at The Jim Walker Partnership Centre. Understanding these systems will not only help you identify areas for improvement but also demonstrate your proactive approach during discussions with stakeholders.
✨Tip Number 2
Engage with colleagues from different teams to gain insights into their experiences and challenges with the current service delivery. This will equip you with valuable information that can be used to propose effective solutions and improvements in your role.
✨Tip Number 3
Stay updated on local tax regulations and income management practices relevant to your role. This knowledge will not only enhance your credibility but also enable you to contribute meaningfully to discussions about streamlining processes.
✨Tip Number 4
Build relationships with key stakeholders, including the Anti-Poverty Service Benefits Team. Collaborating closely with them will ensure that you are aligned with their needs and can effectively coordinate the testing and implementation of new systems.
We think you need these skills to ace Service Development Officer, The Jim Walker Partnership Centre, 492.12 - INTERNAL APPLICANTS ONLY - WEL09116
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the responsibilities and requirements of the Service Development Officer position. Highlight key skills such as knowledge of local taxes and income management that are essential for the role.
Tailor Your CV: Customise your CV to reflect your relevant experience and skills that align with the job. Emphasise any previous roles where you have worked on business systems, stakeholder engagement, or service improvement.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the service unit’s needs and how your background makes you a suitable candidate. Mention specific examples of how you've streamlined processes or improved customer journeys in past roles.
Highlight Internal Experience: Since this position is for internal applicants only, make sure to mention your current role within West Lothian Council. Discuss your familiarity with the organisation's culture and how it positions you to contribute effectively as a Service Development Officer.
How to prepare for a job interview at West Lothian Council
✨Know Your Stuff
Make sure you have a solid understanding of local taxes, service accounts, and income management. Brush up on relevant legislation and be ready to discuss how these areas impact the customer journey.
✨Show Your Collaborative Spirit
This role involves working across teams, so be prepared to share examples of how you've successfully collaborated in the past. Highlight your ability to engage with stakeholders and customers to improve services.
✨Demonstrate Problem-Solving Skills
Think about instances where you've identified areas for improvement in business systems. Be ready to discuss how you approached these challenges and the outcomes of your initiatives.
✨Prepare Questions
Have thoughtful questions ready about the service unit’s current systems and any upcoming developments. This shows your genuine interest in the role and helps you understand how you can contribute effectively.
