West Lothian Council is seeking a proactive leader for the HCBS Performance and Change Service. You will oversee customer experience, Landlord Registration functions and staff, driving improvements and ensuring regulatory compliance. Strong data analysis, communication and stakeholder engagement are essential.
The role includes line management of service-improvement teams and coordinating cross-service projects to deliver excellent outcomes for residents across Scotland.
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Service Improvement & Customer Experience Lead in Livingston employer: West Lothian Council
West Lothian Council is an excellent employer, dedicated to fostering a supportive and inclusive work environment that prioritises employee development and well-being. At Polkemmet Primary School, you will be part of a forward-thinking team that values diversity and offers flexible working arrangements, ensuring that you can thrive both personally and professionally while making a meaningful impact on the lives of children in the community.
