At a Glance
- Tasks: Join our team to deliver top-notch estate management services and support our community.
- Company: West Lothian Council, committed to diversity and inclusion.
- Benefits: Fixed-term role with a competitive salary and opportunities for professional growth.
- Other info: Dynamic work environment with a focus on teamwork and community support.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: Chartered Institute of Housing Level 2 or relevant frontline experience required.
The predicted salary is between 24000 - 28000 £ per year.
36 hrs per week, 52.14 weeks per year - Fixed Term until 31 December 2026. We are keen to employ a diverse workforce that reflects the people of Scotland. We welcome applications from all backgrounds and particularly from groups currently under-represented, including people with disabilities, those from minority ethnic communities or from socio-economically disadvantaged backgrounds.
The opportunity has arisen within West Lothian Council, Housing, Customer & Building Services for a self-motivated and enthusiastic Estates Assistant to join our team to deliver a high quality service in respect of estate management services. This will include:
- Provision of estate management services including inspections of communal stairs/bin/garden areas, participate in environmental visual audits, community clear ups ensuring that issues are resolved in accordance with policy.
- Co-ordination and implementation of gas and electric forced entries in line with procedure to ensure the council fulfils its statutory compliance duties.
- Responsible and accountable for the implementation of relevant Housing Management policies and procedures and ensure compliance with current legislation, regulation and good practice.
- Working with internal and external partners seeking appropriate solutions to assist and support our tenants in our community to sustain their tenancy in their neighbourhood.
Essential to have a Chartered Institute of Housing Level 2 qualification or equivalent, or recent relevant experience of working in a frontline customer focused environment. Have highly developed communication skills, with the ability to communicate effectively at all levels. Ability to record and report information accurately and concisely both verbally and in writing. Work effectively under pressure with the ability to prioritise own workload. Good knowledge of various IT packages.
Secondment opportunities must be discussed with your current line manager prior to submitting an application for this post.
Estates Assistant, West Lothian Civic Centre, 505.19 - WEL10443 in Livingston employer: West Lothian Council
West Lothian Council is an excellent employer that values diversity and inclusivity, offering a supportive work environment for all employees. As an Estates Assistant, you will benefit from a collaborative culture focused on community engagement and professional development, with opportunities to enhance your skills in estate management while making a meaningful impact in the lives of local residents. Located in the vibrant West Lothian Civic Centre, this role provides a unique chance to contribute to the well-being of the community while enjoying a stable and rewarding career.
StudySmarter Expert Advice🤫
We think this is how you could land Estates Assistant, West Lothian Civic Centre, 505.19 - WEL10443 in Livingston
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, or join online forums. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the council and its values. Understand their approach to community support and estate management. This will help you tailor your answers and show that you're genuinely interested in the role.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family. Focus on articulating your experience in customer service and how it relates to the Estates Assistant role. Confidence is key!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Estates Assistant, West Lothian Civic Centre, 505.19 - WEL10443 in Livingston
Some tips for your application 🫡
Show Your Enthusiasm:Let your passion for estate management shine through in your application. We want to see that you're not just ticking boxes, but genuinely excited about the role and how you can contribute to our community.
Highlight Relevant Experience:Make sure to showcase any relevant experience you have, especially in customer-focused environments. We’re looking for someone who understands the importance of supporting tenants and can demonstrate their ability to resolve issues effectively.
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate well-structured responses that get straight to the heart of your skills and experiences, especially when it comes to communication.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at West Lothian Council
✨Know Your Stuff
Make sure you understand the role of an Estates Assistant and the specific responsibilities mentioned in the job description. Brush up on estate management services, community clear-ups, and compliance duties. This will show that you're genuinely interested and prepared.
✨Showcase Your Communication Skills
Since this role requires highly developed communication skills, think of examples from your past experiences where you've effectively communicated with different stakeholders. Be ready to discuss how you can engage with tenants and partners to resolve issues.
✨Demonstrate Problem-Solving Abilities
Prepare to talk about situations where you've had to find solutions under pressure. Think of specific instances where you’ve successfully prioritised your workload or dealt with challenging situations, as this will highlight your ability to work effectively in a busy environment.
✨Familiarise Yourself with Relevant Policies
Get to grips with the Housing Management policies and current legislation relevant to the role. Being able to discuss these during your interview will demonstrate your commitment to compliance and good practice, which is crucial for the position.
