Job Description
36 hours, 52.14 weeks per year, permanent
\nWe are keen to employ a diverse workforce that reflects the people of Scotland. We welcome applications from all backgrounds and particularly from groups currently under-represented, including people with disabilities, those from minority ethnic communities or from socio-economically disadvantaged backgrounds
\nWe have an exciting opportunity for an enthusiastic and motivated individual to join our Registration Team as a Customer Service Officer/Assistant Registrar.
\nIn this rewarding role, you will play a key part in delivering a professional customer-focused statutory registration service. Working as part of a dedicated team, you will assist in the registration of births, deaths, marriages and civil partnerships as well as citizenship ceremonies, ensuring all services are delivered accurately, sensitively and in accordance with legislation.
\nThe successful candidate will have excellent communication and interpersonal skills, a high level of attention to detail and the ability to remain calm and professional when supporting customers through significant life events. You will be confident working with sensitive and confidential information, have strong organizational skills and be committed to providing outstanding customer service.
\nKey Responsibilities include:
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- Supporting the delivery of statutory registration services \n
- Providing professional, empathetic and customer-focused support to members of the public \n
- Maintaining accurate records and ensuring compliance with relevant legislation and procedures \n
- Assisting with marriage, civil partnership and citizenship ceremonies \n
- Working collaboratively with colleagues to deliver an efficient and high quality service \n
About You:
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- Enthusiastic, reliable and committed to excellent customer service \n
- Strong communication and interpersonal skills \n
- Excellent attention to detail and accuracy \n
- Able to handle sensitive situations with empathy, discretion and professionalism \n
- Flexible and able to work effectively as part of a team \n
If you are looking for a varied and meaningful career where no two days are the same and where you can make a positive difference to people’s lives, we would love to hear from you.
\nCustomer Service Officer, West Lothian Civic Centre, 507.21 - WEL10615 in Livingston employer: West Lothian Council
West Lothian Council is an excellent employer, offering a collaborative and supportive work environment where employees can thrive while contributing to vital public services. With a strong focus on compliance and governance, the role of Business Support Officer provides opportunities for professional growth and development within the public sector, ensuring that staff are equipped with the skills and knowledge necessary to excel in their roles. The Council's commitment to high standards of information governance and employee engagement makes it a rewarding place to work.
