At a Glance
- Tasks: Lead the Customer Service Team in processing school admissions and managing service policies.
- Company: West Lothian Council, committed to improving Education Services.
- Benefits: Fixed term contract, supportive environment, and opportunities for professional development.
- Other info: Diverse workforce encouraged; applications from all backgrounds welcomed.
- Why this job: Make a real difference in education while developing your leadership skills.
- Qualifications: Degree level qualification and experience in managing customer service teams.
The predicted salary is between 40000 - 50000 £ per year.
36 hours per week, 52.14 weeks per year, Fixed Term until 31 July 2028
An exciting opportunity has arisen in Education Services for a Customer Service Manager. The postholder will provide leadership to the Customer Service Team which processes school admissions (early learning and childcare (ELC), primary and secondary including the appeals process, complaints, Freedom of Information (FOIs) and direct services to parents/carers and schools based in the Civic Centre, Livingston.
The postholder will ensure that service policies are subject to regular review and update, and identify gaps in the service’s policies, and the advice and guidance available to Headteachers/Managers and parent/carers and other service users across Education Services.
The successful candidate will require a degree level qualification and relevant experience managing a customer service team. Candidates will need to demonstrate experience in managing budgets and experience of leading and delivering change (in particular IT projects), with a proven track record of achievement.
West Lothian Council is committed to far-reaching changes to the way we deliver our Education Services. These changes include providing support and an environment that enables you to perform your job and develop your abilities. Our dedication is demonstrated by the whole council's achievement of the Investors in People Standard and our continuous aim for improvement in service delivery.
We are keen to employ a diverse workforce that reflects the people of Scotland. We welcome applications from all backgrounds and particularly from groups currently under-represented, including people with disabilities, those from minority ethnic communities or from socio-economically disadvantaged backgrounds.
For further information please contact Donna Adam, Strategic Resource Manager e-mail: donna.adam@westlothian.gov.uk
Customer Service Manager, West Lothian Civic Centre, 506.55 - WEL10577 in Livingston employer: West Lothian Council
West Lothian Council is an excellent employer, offering a collaborative and supportive work environment where employees can thrive while contributing to vital public services. With a strong focus on compliance and governance, the role of Business Support Officer provides opportunities for professional growth and development within the public sector, ensuring that staff are equipped with the skills and knowledge necessary to excel in their roles. The Council's commitment to high standards of information governance and employee engagement makes it a rewarding place to work.
