At a Glance
- Tasks: Lead and enhance customer services while driving community engagement and operational excellence.
- Company: West Lothian Council, committed to improving community services.
- Benefits: Permanent position with 36 hours per week and opportunities for leadership development.
- Other info: Join a dynamic team focused on continuous improvement and community impact.
- Why this job: Make a real difference in your community while advancing your career in a supportive environment.
- Qualifications: Proven leadership skills and experience in customer service management.
The predicted salary is between 40000 - 50000 £ per year.
Applications for this post will only be accepted from current employees of West Lothian Council (this includes casual and agency staff who are currently undertaking work for us). Secondment opportunities must be discussed with your current line manager prior to submitting an application for this post.
36 hours per week, 52.14 weeks per year, Permanent
This is a senior-level opportunity that will allow the successful applicant to develop their leadership experience at a senior management level, gain wider strategic exposure, and play a key role in supporting Customer and Community Services through a period of ongoing improvement and change.
Key priorities of the role include:
- Providing strategic and operational leadership across Customer & Community Services
- Driving a strong customer-focused culture aligned to corporate and service priorities
- Leading on service development, performance, complaints, and tenant engagement
- Supporting major workstreams and contributing to wider HCBS and corporate planning
- Working closely with senior managers to provide direction, decision-making, and continuity of leadership
You will:
- Devise and maintain a strategy for customer services in line with best practice and customer needs, utilising processes, systems and publications to best advantage in pursuit of objectives.
- Develop and maintain strategies that enhance customer service delivery, optimise the use and performance of community facilities, and promote financial sustainability through effective income generation exceeding £1 million per annum.
- Lead and manage the staff and physical resources within Customer & Community Service facilities.
- Devise and maintain strategies for building use that will contribute to economic and efficient uses and provide for the maintenance of strategic buildings in excellent condition.
- Support Neighbourhood Managers in staffing buildings in an economic and efficient way.
- Support the programmes of education, sports, social and leisure activities for the benefit of West Lothian residents.
- Exercise initiative within the broad framework of council policy, having autonomy within the parameters of council decisions that have not been formally incorporated in procedures, and to act with discretion in the exercise of authority within the service.
Please refer to the job description for additional information.
Customer and Community Services Manager, West Lothian Civic Centre, 505.46 - INTERNAL APPLICATIONS ONLY - WEL10470 in Livingston employer: West Lothian Council
West Lothian Council is an exceptional employer that prioritises the development of its employees through strategic leadership opportunities and a strong commitment to community engagement. Working at the West Lothian Civic Centre offers a collaborative work culture where you can make a meaningful impact on local services while enjoying a supportive environment that fosters professional growth and innovation. With a focus on enhancing customer service delivery and optimising community resources, this role provides a unique chance to contribute to the ongoing improvement of services for residents.
StudySmarter Expert Advice🤫
We think this is how you could land Customer and Community Services Manager, West Lothian Civic Centre, 505.46 - INTERNAL APPLICATIONS ONLY - WEL10470 in Livingston
✨Dive into Local Government Events
Get yourself to local government events and public sector job fairs. These are great for meeting recruiters and understanding what different organisations, like West Lothian Council, are looking for. Plus, it shows your genuine interest in the sector!
✨Join Relevant Networks
Look for communities focused on public sector careers. Whether it’s local networking groups or online forums, connecting with professionals in the field can provide insider knowledge and opportunities that you won’t find on typical job boards.
✨Utilise Your University’s Resources
If you’re freshly graduated or still studying, make the most of your university's careers service. They often have exclusive partnerships with companies like West Lothian Council and can help you get your foot in the door for these full-time public sector roles.
✨Stay Updated with Government Initiatives
Keep your finger on the pulse regarding new government projects and policies. Understanding current initiatives can give you a leg up in interviews, showing that you are informed and genuinely interested in making a difference in the public sector.
We think you need these skills to ace Customer and Community Services Manager, West Lothian Civic Centre, 505.46 - INTERNAL APPLICATIONS ONLY - WEL10470 in Livingston
Some tips for your application 🫡
Highlight Relevant Experience:In the public sector, having experience in community engagement, policy analysis, or project management stands out. Make sure to showcase any previous roles or volunteer work that reflects your understanding of public service values and how they've shaped your career path.
Showcase Your Knowledge of the Sector:When you’re applying for a government role, it’s crucial to demonstrate your understanding of the current political landscape and public policies. Consider including articles you've written or relevant projects that underline your capability to engage with these concepts effectively.
Tailor Your CV to Reflect Core Competencies:Government positions often require a clear demonstration of competencies such as communication, teamwork, and problem-solving. Try to structure your CV to highlight these skills, using specific examples of how you’ve applied them in past experiences, ideally with quantifiable outcomes where possible.
Craft a Compelling Cover Letter:Your cover letter is your chance to tell your story and convey your passion for public service. Discuss why you want to work for West Lothian Council and how your values align with their mission. Be genuine and let your enthusiasm shine through—this can really set you apart from other candidates.
How to prepare for a job interview at West Lothian Council
✨Get to Know Public Sector Values
Before your interview with West Lothian Council, dig deep into their mission and values, especially how they align with public service and community impact. Understand the key policies or initiatives they are involved in – you’ll want to show that you genuinely care about serving the community.
✨Brush Up on Regulatory Knowledge
Brush up on the regulations, laws, and compliance standards relevant to the role you’re applying for. Since this is the government and public sector, they might throw technical questions related to policy frameworks or project management best practices that you'll need to navigate day-to-day.
✨Highlight Teamwork and Collaboration
The government sector thrives on collaboration. Be ready to discuss how you've successfully worked in diverse teams or involved stakeholders in your projects. Show us how you bring people together to get a common goal achieved – that's what public service is all about!
✨Prepare Real-Life Examples
Craft a few STAR (Situation, Task, Action, Result) stories that demonstrate your experience in similar roles. Whether it’s a project that made a difference in the community or a challenging situation you managed, be ready to express how your skills and experiences make you a valuable asset for West Lothian Council.
