At a Glance
- Tasks: Handle emergency calls and messages, ensuring accurate records and GDPR compliance.
- Company: Join West Lothian Council's dedicated Careline team.
- Benefits: Part-time hours with a competitive salary and shift allowance.
- Other info: Flexible 3-on 3-off shifts, including weekends and public holidays.
- Why this job: Make a real difference by providing vital support in emergencies.
- Qualifications: Strong communication skills and ability to work under pressure.
The predicted salary is between 28176 - 31101 £ per year.
West Lothian Council's Careline team is seeking a permanent part-time Customer Service Advisor for 28 hours per week, on a rotating 3-on 3-off pattern that includes weekends and public holidays.
Salary is pro-rata and a 17.5% shift allowance is payable.
The role covers handling calls and messages across channels, recording interactions accurately, and ensuring GDPR compliance under pressure during peak periods.
Interview date expected Aug 26 2026.
#J-18808-Ljbffr
Careline Advisor - 24/7 Emergency & Customer Support in Livingston employer: West Lothian Council
West Lothian Council is an excellent employer, offering a collaborative and supportive work environment where employees can thrive while contributing to vital public services. With a strong focus on compliance and governance, the role of Business Support Officer provides opportunities for professional growth and development within the public sector, ensuring that staff are equipped with the skills and knowledge necessary to excel in their roles. The Council's commitment to high standards of information governance and employee engagement makes it a rewarding place to work.
StudySmarter Expert Advice🤫
We think this is how you could land Careline Advisor - 24/7 Emergency & Customer Support in Livingston
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like West Lothian Council and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at West Lothian Council and let us see your personality shine through!
We think you need these skills to ace Careline Advisor - 24/7 Emergency & Customer Support in Livingston
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and West Lothian Council.
Get Familiar with Our Brand:Before applying, take some time to learn about West Lothian Council and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at West Lothian Council
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress West Lothian Council.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which West Lothian Council will surely appreciate.
