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- Tasks: Join a dynamic team to process housing applications and support community needs.
- Company: West Lothian Council, committed to delivering excellent customer service.
- Benefits: Permanent role with access to a pool car scheme and a supportive work environment.
- Other info: Diverse workforce encouraged; applications from all backgrounds welcomed.
- Why this job: Make a real difference in people's lives while developing your skills in a fast-paced setting.
- Qualifications: Experience in customer service and data processing; strong communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
36 hours, 52.14 weeks per year, Fixed Term until 2 March 2027. This post is a fixed term available for 1 year. This is being recruited to on a full time, 5 day a week basis. We have a rare opportunity for a permanent role within the Housing Need Allocations Team.
The post holder will be part of a small, busy team of 7 officers processing applications for housing for West Lothian Council and a percentage of properties belonging to registered social landlords. Assistants are responsible for the implementation of all allocations procedures when assessing applications and supporting evidence, and ensure compliance with current legislation, regulation and good practice.
The assistants are responsible for the delivery of a high-quality customer focused housing service, often as the first point of contact for applicants contacting the service. Post holders support and advise applicants to ensure that they provide all relevant information to allow the team to manage the case to deliver the best outcome for their needs, which delivers the council’s commitments in achieving sustainable communities.
Post holders will have the ability to work effectively under their own initiative in a high demand environment within a small team. They should be competent and confident in the decision-making process in relation to processing large volumes of information, and in resolving problems to progress casework and achieve good outcomes for applicants, and to improve our working practices.
We are keen to employ a diverse workforce that reflects the people of Scotland. We welcome applications from all backgrounds and particularly from groups currently under-represented, including people with disabilities, those from minority ethnic communities or from socio-economically disadvantaged backgrounds.
Who we are looking for:
- Skilled and highly motivated individuals who have a deep understanding and first-hand experience of delivering excellent customer service.
- Strong attention to detail in managing data processing.
- Experience in working in a Housing or Housing Need environment where you can use your own initiative, plan and organise your workload, and enjoy achieving performance targets while providing excellent customer service.
- Excellent communication skills to help sustain strong partnership working with key partners, and deliver information to applicants in a calm, consistent and empathetic manner.
These are permanent posts and will play a key role within our Allocations Team, who work in a high demand, fast-paced environment and who deliver excellent performance and a customer-focused service to applicants for housing. The successful candidate will have access to West Lothian Council’s Pool Car Scheme in order to undertake approved business travel. Previous applicants need not apply.
Allocations Assistant, West Lothian Civic Centre, 504.37 - WEL10340 in Livingston employer: West Lothian Council
Contact Detail:
West Lothian Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Allocations Assistant, West Lothian Civic Centre, 504.37 - WEL10340 in Livingston
✨Tip Number 1
Get to know the team! Before your interview, do a bit of research on the Housing Need Allocations Team. Understanding their values and how they operate will help you connect with them during your chat.
✨Tip Number 2
Show off your customer service skills! Think of examples from your past experiences where you’ve gone above and beyond for customers. This role is all about delivering excellent service, so make sure you highlight your strengths in this area.
✨Tip Number 3
Be ready to demonstrate your problem-solving abilities. Prepare some scenarios where you successfully resolved issues or improved processes. This will show that you can handle the high-demand environment mentioned in the job description.
✨Tip Number 4
Apply through our website! We want to see your application directly, so make sure you submit it through our platform. It’s the best way for us to get to know you and your skills.
We think you need these skills to ace Allocations Assistant, West Lothian Civic Centre, 504.37 - WEL10340 in Livingston
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of Allocations Assistant. Use keywords from the job description to show that you understand what we're looking for.
Showcase Your Customer Service Skills: Since this role is all about delivering excellent customer service, share specific examples of how you've provided top-notch support in previous roles. We want to see your ability to communicate effectively and empathetically.
Attention to Detail is Key: Given the nature of the job, it's crucial to demonstrate your strong attention to detail. Mention any experience you have with data processing or managing large volumes of information to reassure us that you can handle the demands of the role.
Apply Through Our Website: We encourage you to apply directly through our website. This ensures that your application gets to the right place and allows us to process it efficiently. Plus, it’s super easy!
How to prepare for a job interview at West Lothian Council
✨Know Your Stuff
Make sure you understand the role of an Allocations Assistant and the specific responsibilities involved. Familiarise yourself with housing allocation procedures, current legislation, and the importance of customer service in this context. This will show that you're not just interested in the job, but that you’re genuinely prepared for it.
✨Showcase Your Customer Service Skills
Since this role is all about delivering excellent customer service, be ready to share examples from your past experiences. Think of situations where you’ve gone above and beyond for a customer or resolved a tricky issue. This will demonstrate your ability to handle the demands of the role effectively.
✨Demonstrate Attention to Detail
As an Allocations Assistant, you'll be processing large volumes of information. During the interview, highlight your experience with data management and how you ensure accuracy in your work. You might even want to mention any tools or methods you use to stay organised and detail-oriented.
✨Prepare Questions
Interviews are a two-way street, so come armed with thoughtful questions about the team dynamics, the challenges they face, and how success is measured in the role. This shows your interest in the position and helps you gauge if it’s the right fit for you.