At a Glance
- Tasks: Support key services in Housing Operations and deliver excellent customer service.
- Company: West Lothian Council, committed to diversity and community-focused services.
- Benefits: Fixed-term role with opportunities for personal development and a supportive work environment.
- Other info: Diverse workforce encouraged; secondment opportunities available.
- Why this job: Join a team making a real difference in the community while developing your skills.
- Qualifications: Standard Grade English and Maths; strong attention to detail and IT skills required.
The predicted salary is between 24000 - 28000 £ per year.
36 hrs per week, 52.14 weeks per year - Fixed Term until 31 December 2026.
We are keen to employ a diverse workforce that reflects the people of Scotland. We welcome applications from all backgrounds and particularly from groups currently under-represented, including people with disabilities, those from minority ethnic communities or from socio-economically disadvantaged backgrounds.
West Lothian Council are committed to far reaching changes to the way we deliver our Education Services. These changes include giving you the support and environment that you need to get on with your job and develop your abilities. Our dedication is demonstrated by the whole council achievement of the Investors in People Standard and always aiming a little higher in our service delivery and improvements.
West Lothian Council is looking for an organised and detail-focused Administrative Assistant to support key services within Housing Operations.
You will process Garden Waste Permit applications, support the Garden Maintenance Scheme, and assist with pest control tracking and carry out other appropriate administrative tasks. The role involves maintaining accurate records, checking eligibility, producing basic reports, and providing excellent customer support to tenants and internal teams.
Key Responsibilities- Process applications and verify eligibility
- Maintain and update records across council systems
- Support scheme administration and tenant reviews
- Assist with pest control tracking and reporting
- Deliver high-quality customer service
- Carry out general administrative duties
- Standard Grade (or equivalent) English and Maths
- Strong attention to detail and organisational skills
- Excellent communication and customer service skills
- Confident using IT systems, including MS Office
- Able to prioritise work and meet deadlines
Experience in administration and reporting is desirable. Secondment opportunities must be discussed with your current line manager prior to submitting an application for this post.
Administrative Assistant, West Lothian Civic Centre, 504.94 - WEL10399 in Livingston employer: West Lothian Council
West Lothian Council is an excellent employer that prioritises the development and well-being of its staff, offering a supportive work environment where diversity is celebrated. With a commitment to continuous improvement and employee growth, you will have access to training opportunities and a chance to contribute meaningfully to the community. Located in the vibrant West Lothian Civic Centre, this role not only provides job security but also the chance to make a real difference in the lives of local residents.
StudySmarter Expert Advice🤫
We think this is how you could land Administrative Assistant, West Lothian Civic Centre, 504.94 - WEL10399 in Livingston
✨Tip Number 1
Network like a pro! Reach out to people in your field, especially those already working at West Lothian Council. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common questions. Think about how your skills match the job description, especially your attention to detail and customer service experience. We want you to shine!
✨Tip Number 3
Show off your organisational skills! Bring examples of how you've managed tasks or projects in the past. This will help demonstrate that you're the perfect fit for the Administrative Assistant role.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to connect with us directly.
We think you need these skills to ace Administrative Assistant, West Lothian Civic Centre, 504.94 - WEL10399 in Livingston
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role of Administrative Assistant. We want to see how you can support our Housing Operations and contribute to our commitment to excellent service.
Show Off Your Attention to Detail:Since this role requires strong attention to detail, be sure to showcase examples from your past experiences where you've demonstrated this skill. We love seeing candidates who can maintain accurate records and produce reliable reports!
Highlight Your Customer Service Skills:Excellent customer service is key in this role, so don’t forget to mention any relevant experience you have. Whether it’s dealing with tenants or internal teams, we want to know how you’ve provided top-notch support in the past.
Apply Through Our Website:We encourage you to submit your application through our website for a smooth process. It’s the best way for us to receive your details and get you on the path to joining our diverse team at West Lothian Council!
How to prepare for a job interview at West Lothian Council
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the job description. Familiarise yourself with the key responsibilities like processing applications and maintaining records. This will help you demonstrate how your skills align with what they’re looking for.
✨Show Off Your Organisational Skills
Since the role requires strong attention to detail and organisational skills, prepare examples from your past experiences where you successfully managed tasks or projects. Be ready to discuss how you prioritise work and meet deadlines.
✨Brush Up on Customer Service
Excellent customer service is crucial for this position. Think of specific instances where you provided outstanding support to customers or colleagues. Highlight your communication skills and how you handle challenging situations.
✨Get Comfortable with IT Systems
As the job involves using IT systems, especially MS Office, be prepared to discuss your proficiency. If you have experience with similar software or tools, mention it! You might even want to practice some basic tasks beforehand to boost your confidence.
