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- Tasks: Provide top-notch IT support and maintain cutting-edge infrastructure for all users.
- Company: Join West Lothian Council, a leading local authority in Scotland with a strong tech focus.
- Benefits: Enjoy flexible hours, up to 30 days holiday, and a great pension scheme.
- Why this job: Be the first point of contact for IT solutions and make a real difference.
- Qualifications: Experience in IT support, especially with Microsoft SCCM, is essential.
- Other info: Diverse workplace with opportunities for growth and development.
The predicted salary is between 30000 - 42000 £ per year.
Job Description
36 hours per week, 52.14 weeks per year, fixed term until 01 November 2026
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Interviews will take place on: Wednesday 29th and Thursday 30th October 2025
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We are keen to employ a diverse workforce that reflects the people of Scotland. We welcome applications from all backgrounds and particularly from groups currently under-represented, including people with disabilities, those from minority ethnic communities or from socio-economically disadvantaged
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West Lothian Council is one of Scotland's most successful local authorities and has an enviable reputation for the innovative and extensive use of ICT in delivering and supporting services.
West Lothian is located in the central belt, within easy commuting distance of Edinburgh, Stirling and Glasgow and is supported by excellent road and rail links.
Reporting to the IT Service Centre Manager, this is a post within the IT Services structure and is critical in the delivery of effective and efficient IT Services. As an IT Service Desk Analyst you will be responsible for providing a first class technical IT Service Desk to all IT customers, you will be the first point of contact for customers and will help maintain West Lothian Councils IT Infrastructure using the latest technologies to provide first time fixes and request fulfilment.
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The post will work closely with the IT Service Centre Manager, Service Delivery Manager, Project Managers, IT Engineers and other colleagues within IT Services covering areas including providing an excellent IT service provision to all of our customers.
IT Services structure is based on ITlLv3 and you must have a solid understanding, knowledge and experience of good practice.
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Applicants will have proven experience implementing and supporting client and server management technologies in a multi-site, multi-security profile compliance organisation, including a minimum of three years working within a Microsoft SCCM environment.
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Our benefits package includes flexible working hours, up to 30 days paid holidays and 7 public holidays a year, average salary pension scheme, comprehensive range of work life balance policies, occupational health services, learning resources and access to a range of discounted staff benefits.
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Please note, if you wish to discuss the role or would like any further information prior to making an application, please contact: Brian Ferguson, IT Service Centre Manager by email on Brian.Ferguson@westlothian.gov.uk.
IT Service Desk Analyst, West Lothian Civic Centre, 496.128 - WEL09640 employer: West Lothian Council
Contact Detail:
West Lothian Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Desk Analyst, West Lothian Civic Centre, 496.128 - WEL09640
✨Tip Number 1
Get to know the company! Research West Lothian Council and its IT Services. Understanding their values and recent projects can help you tailor your conversation during interviews.
✨Tip Number 2
Practice makes perfect! Run through common interview questions related to IT Service Desk roles. We recommend doing mock interviews with friends or using online resources to boost your confidence.
✨Tip Number 3
Show off your skills! Be ready to discuss specific examples of how you've tackled IT issues in the past. Highlight your experience with Microsoft SCCM and any first-time fixes you've achieved.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the team at West Lothian Council.
We think you need these skills to ace IT Service Desk Analyst, West Lothian Civic Centre, 496.128 - WEL09640
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Service Desk Analyst role. Highlight your experience with Microsoft SCCM and any relevant technical skills that match the job description. We want to see how you can bring your unique background to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your previous experiences make you a great fit. Don’t forget to mention your commitment to providing excellent customer service, as that’s key for us.
Showcase Your Problem-Solving Skills: As an IT Service Desk Analyst, you'll be solving issues daily. In your application, share specific examples of how you've tackled challenges in the past. We love to see your thought process and how you approach problem-solving!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s super easy and ensures your application gets to the right place. Plus, you’ll find all the details you need about the role there!
How to prepare for a job interview at West Lothian Council
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Microsoft SCCM and ITIL v3 practices. Be ready to discuss your previous experiences in detail, as this will show your familiarity with the tools and processes they'll expect you to use.
✨Understand the Role and the Council
Research West Lothian Council and their IT services. Knowing their mission and how they utilise ICT can help you tailor your answers and demonstrate your genuine interest in the role and the organisation.
✨Prepare for Customer Interaction Scenarios
As a Service Desk Analyst, you'll be the first point of contact for customers. Prepare for questions about handling difficult situations or providing excellent customer service. Think of examples from your past roles where you successfully resolved issues or improved user satisfaction.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, ongoing projects, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the position is the right fit for you.