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- Tasks: Assist in providing excellent housing management services to customers and partners.
- Company: Join West Lothian Council, a diverse and inclusive workplace.
- Benefits: Fixed term contract, access to pool car scheme, and supportive team environment.
- Other info: Dynamic role with opportunities for personal and professional growth.
- Why this job: Make a real difference in the community by helping tenants with their housing needs.
- Qualifications: Experience in customer service and knowledge of housing management policies.
The predicted salary is between 30000 - 42000 £ per year.
Overview
36 hours per week, 52.14 weeks per year, fixed term until 31 October 2026
The opportunity has arisen for a 1-year fixed term position within West Lothian Council, Housing, Customer & Building Services for a Housing Assistant who is dynamic, self-motivated and enthusiastic to join our team. We are keen to employ a diverse workforce that reflects the people of Scotland. We welcome applications from all backgrounds and particularly from groups currently under-represented, including people with disabilities, those from minority ethnic communities or from socio-economically disadvantaged backgrounds.
Responsibilities
- You will be responsible and accountable for the implementation of all Housing Management policies and procedures and ensure compliance with current legislation, regulation and good practice.
- You should be able to communicate well at all levels and have a working knowledge of providing assistance to tenants and their families who have complex needs who are experiencing difficulties in sustaining their tenancy for a variety of reasons.
- Undertake an assessment of individual(s) housing need, providing advice and guidance on alternative housing options.
- Ability to record and report information accurately and concisely both verbally and in writing.
Qualifications / Experience
- Chartered Institute of Housing Level 2 or equivalent, and recent relevant experience of working in a frontline customer focused environment.
Additional information
- The successful candidate will have access to West Lothian Council\’s Pool Car Scheme in order to undertake approved business travel.
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Housing Assistant, Broxburn Housing Office/ Strathbrock Partnership Centre, 497.08 - WEL09666 employer: West Lothian Council
Contact Detail:
West Lothian Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Assistant, Broxburn Housing Office/ Strathbrock Partnership Centre, 497.08 - WEL09666
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, especially those connected to West Lothian Council. A friendly chat can open doors and give you insights that might just land you that Housing Assistant role.
✨Tip Number 2
Prepare for the interview by brushing up on your knowledge of housing management policies and procedures. We want you to show off your understanding of the legislation and good practices that are crucial for this role.
✨Tip Number 3
Practice your communication skills! Since you'll be working with tenants who have complex needs, being able to convey information clearly and empathetically is key. Role-play with a friend or family member to get comfortable.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Housing Assistant, Broxburn Housing Office/ Strathbrock Partnership Centre, 497.08 - WEL09666
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Housing Assistant role. We want to see how you can bring value to our team, so don’t hold back on showcasing your relevant experience!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your sentences are easy to read and your key points stand out. This will help us understand your qualifications quickly!
Show Your Enthusiasm: Let your passion for helping others shine through in your application. We’re looking for someone dynamic and self-motivated, so share why you’re excited about the opportunity to work with us at West Lothian Council.
Apply Through Our Website: Don’t forget to submit your application through our official website! It’s the best way to ensure we receive your details directly and can process your application smoothly. We can’t wait to hear from you!
How to prepare for a job interview at West Lothian Council
✨Know Your Stuff
Make sure you understand the key responsibilities of a Housing Assistant. Familiarise yourself with housing management policies and current legislation. This will help you answer questions confidently and show that you're serious about the role.
✨Show Your Communication Skills
Since the job involves assisting tenants with complex needs, practice how you'll communicate effectively. Think of examples where you've successfully helped someone in a similar situation. This will demonstrate your ability to connect with people at all levels.
✨Prepare for Scenario Questions
Expect questions about how you'd handle specific situations, like supporting a tenant facing difficulties. Prepare some scenarios from your past experience where you provided guidance or assistance, highlighting your problem-solving skills.
✨Be Yourself and Embrace Diversity
West Lothian Council values a diverse workforce, so don’t shy away from sharing your unique background or experiences. Show your enthusiasm for working in a diverse environment and how it can enhance your approach to helping tenants.