At a Glance
- Tasks: Engage with customers face-to-face, via phone, and email while providing essential services.
- Company: Join the Strathbrock Partnership Centre, a community-focused organisation.
- Benefits: Fixed-term role with flexible hours and opportunities for personal growth.
- Other info: Work in a dynamic environment with opportunities to lead community initiatives.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: Strong communication skills and a friendly, solution-oriented attitude required.
The predicted salary is between 24000 - 28000 € per year.
2 x 18 hrs per week, 52 weeks per year - Fixed Term until 31 Oct 2026. These posts are based within the Broxburn/Linlithgow Neighbourhood. Please note, that although a base building has been given, post holders will be required to work from other buildings within the Neighbourhood.
Customer and Community Services are looking to recruit 2x Customer Service Officers. These are public facing roles which involve communicating with customers face to face, on the phone or by email. The post holders will work as members of a customer focussed team and will be responsible for delivering a range of tasks and services in our Customer Information Service, Libraries, Community Centres and Partnership Centres.
These tasks include:
- Providing advice and information on a range of general and complex customer enquiries (e.g. council tax, housing and homelessness, waste management, concessionary travel applications, issue and receive council forms/paperwork)
- Making referrals on behalf of customers to internal and partner services and organisations
- Carrying out a wide range of tasks within our libraries including processing and shelving book stock, data and information management, creating displays
- Planning, promoting and hosting reading initiatives and customer events (e.g. Bookbug, author visits)
- Building and maintaining links and relationships with community groups, schools and organisations
- Providing basic IT support to customers
- Reception duties
- Managing room booking enquiries/applications and ensuring spaces are ready for occupation – this may include carrying out room set ups
- Using a variety of IT systems and devices
We require someone with excellent communication and listening skills, who is friendly, diligent, pays attention to detail and is solutions focussed. You will work with minimum supervision so you should be self-motivated and reliable and have the ability to prioritise tasks and forward plan. You will be expected to take a lead role in organising and prioritising the day to day work within the area you are working in.
This post is considered Regulated Work with Vulnerable Children and/or Protected Adults, under the Protection of Vulnerable Groups (Scotland) Act 2007. Preferred candidates will be required to join the PVG Scheme or undergo a PVG Scheme update check prior to a formal offer of employment being made by West Lothian Council.
Customer Service Officer, Strathbrock Partnership Centre - 504.90 - WEL10395 employer: West Lothian Council
West Lothian Council is an exceptional employer that prioritises community engagement and employee development. With a strong focus on customer service, our work culture fosters collaboration and inclusivity, providing opportunities for staff to grow through diverse roles across the Broxburn/Linlithgow Neighbourhood. Employees benefit from a supportive environment, flexible working arrangements, and the chance to make a meaningful impact in the lives of local residents.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Officer, Strathbrock Partnership Centre - 504.90 - WEL10395
✨Tip Number 1
Get to know the company! Research Strathbrock Partnership Centre and understand their values and services. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about interacting with customers, try role-playing common customer scenarios with a friend. This will boost your confidence and help you articulate your solutions clearly.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips on the interview process and what it’s really like to work at the Strathbrock Partnership Centre.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest job openings and updates directly from us, making your job search smoother.
We think you need these skills to ace Customer Service Officer, Strathbrock Partnership Centre - 504.90 - WEL10395
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight your experience in customer service roles. We want to see how you've handled enquiries, provided advice, and built relationships with customers in the past.
Be Clear and Concise:When writing your application, keep it straightforward. Use clear language and avoid jargon. We appreciate a well-structured application that gets straight to the point!
Tailor Your Application:Take a moment to customise your application for this role. Mention specific tasks from the job description that you’re excited about and how your skills match what we’re looking for.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role.
How to prepare for a job interview at West Lothian Council
✨Know Your Stuff
Make sure you understand the role of a Customer Service Officer inside out. Familiarise yourself with common customer enquiries like council tax and housing issues. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Communication Skills
Since this role is all about interacting with customers, practice your communication skills. Think of examples where you've successfully resolved customer issues or worked as part of a team. Be ready to demonstrate your friendly and solutions-focused approach during the interview.
✨Be Ready for Scenario Questions
Prepare for scenario-based questions that might ask how you'd handle specific customer situations. Think about how you would manage difficult enquiries or prioritise tasks when things get busy. This shows that you can think on your feet and are ready for the challenges of the job.
✨Highlight Your IT Skills
Since you'll be using various IT systems, be prepared to discuss your tech skills. Mention any experience you have with data management or using software relevant to customer service. This will reassure them that you can handle the technical aspects of the role without a hitch.
