At a Glance
- Tasks: Lead a dynamic Customer Service Team in processing school admissions and managing service policies.
- Company: West Lothian Council, committed to innovative education services and community diversity.
- Benefits: Fixed term contract, supportive work environment, and opportunities for professional development.
- Other info: Join a diverse workforce and contribute to meaningful changes in education.
- Why this job: Make a real difference in education services while developing your leadership skills.
- Qualifications: Degree level qualification and experience in managing customer service teams required.
The predicted salary is between 30000 - 40000 £ per year.
Job Advert 36 hours per week, 52.14 weeks per year, Fixed Term until 31 July 2028 An exciting opportunity has arisen in Education Services for a Customer Service Manager.
The postholder will leadership to the Customer Service Team which processes school admissions (early learning and childcare (ELC), primary and secondary including the appeals process, complaints, Freedom of Information (FOIs) and direct services to parents/carer’s and schools which are based in the Civic Centre, Livingston.
The postholder will ensure that service policies are subject to regular review and update, and to identify gaps in the service’s policies, and the advice and guidance available to Headteachers/Mangers and parent/carers and other service users across Education Services.
The successful candidate will require to hold a degree level qualification and have relevant experience managing a customer service team.
Candidates will require to demonstrate experience in managing budgets and experience of leading and delivering change (in particular IT projects).
With a proven track record of achievement.
West Lothian Council are committed to far reaching changes to the way we deliver our Education Services.
These changes include giving you the support and environment that you need to get on with your job and develop your abilities.
Our dedication is demonstrated by the whole council achievement of the Investors in People Standard and always aiming a little higher in our service delivery and improvements.
We are keen to employ a diverse workforce that reflects the people of Scotland.
We welcome applications from all backgrounds and particularly from groups currently under-represented, including people with disabilities, those from minority ethnic communities or from socio-economically disadvantaged backgrounds.
For further information please contact Donna Adam, Strategic Resource Manager e-mail: donna. adam@westlothian. gov. uk
Customer Service Manager, West Lothian Civic Centre, 506.55 - WEL10577 employer: West Lothian Council
West Lothian Council is an excellent employer, offering a collaborative and supportive work environment where employees can thrive while contributing to vital public services. With a strong focus on compliance and governance, the role of Business Support Officer provides opportunities for professional growth and development within the public sector, ensuring that staff are equipped with the skills and knowledge necessary to excel in their roles. The Council's commitment to high standards of information governance and employee engagement makes it a rewarding place to work.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Manager, West Lothian Civic Centre, 506.55 - WEL10577
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like West Lothian Council.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like West Lothian Council. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Customer Service Manager, West Lothian Civic Centre, 506.55 - WEL10577
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to West Lothian Council.
How to prepare for a job interview at West Lothian Council
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in West Lothian Council's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services West Lothian Council offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
