At a Glance
- Tasks: Engage with customers, manage enquiries, and support community events in a vibrant environment.
- Company: Join the West Lothian Council team dedicated to serving the local community.
- Benefits: Flexible hours, valuable experience, and opportunities for personal growth.
- Other info: Dynamic role with potential for career advancement and community impact.
- Why this job: Make a difference in your community while developing essential skills.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 20000 - 25000 € per year.
15 hrs per week, 52 weeks per year - Fixed Term until 31 Oct 2026. This post is within the Broxburn/Linlithgow Neighbourhood. Please note, that although a base building has been given, the post holders will be required to work from other buildings within the neighbourhood.
This is a public facing role which involves communicating with customers face to face, on the phone or by email. The post holder will work as a member of a customer focussed team delivering a range of tasks and services in our Libraries, Community Centres and Partnership Centres including:
- Dealing with customer enquiries.
- Carrying out a wide range of tasks within our libraries including processing book stock, shelving books, creating displays, supporting reading initiatives, clerical work.
- Issuing cash vouchers via our CRM system to customers entitled to a monetary pay out.
- Providing basic IT support to customers.
- Reception duties.
- Helping to arrange and supporting the delivery of customer events (e.g. Bookbug, author visits).
- Room booking enquiries/applications and organising basic room set ups.
- Using a variety of IT systems and devices.
We require someone with excellent communication and listening skills, who is friendly, diligent and solutions focussed. You will work with minimum supervision so you should be self-motivated and reliable and have the ability to prioritise tasks and forward plan. You will be required to demonstrate that you can work within a busy and changing environment and that you can respond to the needs of customers in a helpful and proactive way. You should have a willingness to develop your skills and knowledge to ensure our service evolves to meet the needs of our customers and partners. Most of all, you should enjoy working with people and the public.
You will assist in meeting and exceeding customer expectations, working and supporting the local community within legislation and adhering to West Lothian Council policies and procedures. Once fully trained and briefed, you may, on occasion, be required to work alone. You will be supplied with, and required to wear, a uniform when on shift. There is an element of manual handling in this role (e.g. moving book shelves, setting up community centre spaces/rooms for use by the public, moving crates/boxes). This role may require you to work up to 7pm once a week or on a Saturday. If applicable, pay enhancements will be explained should you be invited to attend an interview.
This post is considered Regulated Work with Vulnerable Children and/or Protected Adults, under the Protection of Vulnerable Groups (Scotland) Act 2007. Preferred candidates will be required to join the PVG Scheme or undergo a PVG Scheme update check prior to a formal offer of employment being made by West Lothian Council.
Customer Service Assistant, Strathbrock Partnership Centre - 504.91 - WEL10396 employer: West Lothian Council
At West Lothian Council, we pride ourselves on being an excellent employer that values community engagement and employee development. Our work culture fosters collaboration and inclusivity, providing opportunities for personal growth while serving the local neighbourhood. With a focus on customer service and support, you will be part of a dedicated team that makes a meaningful impact in the lives of residents, all within a dynamic and supportive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Assistant, Strathbrock Partnership Centre - 504.91 - WEL10396
✨Tip Number 1
Get to know the company! Research Strathbrock Partnership Centre and understand their values and services. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about interacting with customers, try role-playing common customer scenarios with a friend. This will boost your confidence and help you respond effectively during the real deal.
✨Tip Number 3
Be proactive! When you get the chance to meet potential colleagues or managers, don’t hesitate to ask questions about the role and the team. This shows your enthusiasm and willingness to engage with the community.
✨Tip Number 4
Apply through our website! We make it easy for you to submit your application and keep track of your progress. Plus, it’s a great way to stay updated on any new opportunities that pop up!
We think you need these skills to ace Customer Service Assistant, Strathbrock Partnership Centre - 504.91 - WEL10396
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to be friendly and approachable in your tone. Remember, this role is all about customer interaction, so showing that you enjoy working with people is key.
Tailor Your Application:Make sure to tailor your application to the job description. Highlight your relevant experience and skills that match what we’re looking for, like your communication skills and ability to work in a busy environment. This shows us that you’ve done your homework and are genuinely interested in the role.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of what you want to say. Avoid fluff and focus on your achievements and how they relate to the role. This will help us see your potential quickly!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the information you need about the role and our company there. We can’t wait to hear from you!
How to prepare for a job interview at West Lothian Council
✨Know the Role Inside Out
Make sure you thoroughly understand the job description and responsibilities. Familiarise yourself with the tasks you'll be doing, like dealing with customer enquiries and providing IT support. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your Communication Skills
Since this is a public-facing role, practice your communication skills before the interview. Think of examples where you've successfully dealt with customers or resolved issues. Being friendly and solutions-focused is key, so let your personality shine through!
✨Demonstrate Your Team Spirit
This position involves working as part of a customer-focused team, so be ready to discuss how you collaborate with others. Share experiences where you've contributed to a team effort, especially in busy environments. Highlight your ability to adapt and support your colleagues.
✨Prepare for Practical Scenarios
You might be asked to handle practical scenarios during the interview, such as managing a customer complaint or setting up a room for an event. Think about how you'd approach these situations and be ready to demonstrate your problem-solving skills on the spot.
