At a Glance
- Tasks: Engage with customers, support events, and assist in libraries and community centres.
- Company: Join West Lothian Council and make a difference in your community.
- Benefits: Flexible hours, community impact, and opportunities for skill development.
- Other info: Uniform provided, potential for evening and weekend shifts.
- Why this job: Perfect for those who love working with people and want to enhance community services.
- Qualifications: Strong communication skills and a friendly, proactive attitude.
The predicted salary is between 20000 - 25000 £ per year.
Advert 18 hrs per week, 52 weeks per year - Fixed Term until 31 Oct 2026. This post is within the Livingston and Calders Neighbourhood and although a base building has been given, post holders will be required to work from other buildings within the neighbourhood.
Customer and Community Services are looking to recruit a Customer Service Assistant. This is a public facing role which involves communicating with customers face to face, on the phone or by email. The post holder will work as a member of a customer focussed team delivering a range of tasks and services in our Libraries, Community Centres and Partnership Centres including:
- Carrying out a wide range of tasks within our libraries including processing book stock, shelving books, creating displays, supporting reading initiatives, clerical work.
- Supporting the delivery and hosting of author visits and activities and events for children and adults.
- Providing basic IT support to customers.
- Reception duties.
- Helping to arrange and support the delivery of customer activities and events (e.g. Bookbug, author visits).
- Room booking enquiries/applications and organising basic room set ups.
- Using a variety of IT systems and devices.
- Issuing cash vouchers via our CRM system to customers entitled to a monetary pay out.
- Dealing with customer enquiries (e.g. Blue Badges, concessionary travel applications, issue and receive council forms/paperwork).
We require someone with excellent communication and listening skills, who is friendly, diligent and solutions focussed. You will work with minimum supervision so you should be self-motivated and reliable and have the ability to prioritise tasks and forward plan. You will be required to demonstrate that you can work within a busy and changing environment and that you can respond to the needs of customers in a helpful and proactive way. You should have a willingness to develop your skills and knowledge to ensure our service evolves to meet the needs of our customers and partners. Most of all, you should enjoy working with people and the public.
You will assist in meeting and exceeding customer expectations, working and supporting the local community within legislation and adhering to West Lothian Council policies and procedures. Once fully trained and briefed, you may, on occasion, be required to work alone. You will be supplied with, and required to wear, a uniform when on shift. There is an element of manual handling in this role (e.g. moving book shelves, setting up community centre spaces/rooms for use by the public, moving crates/boxes).
This role requires the successful applicant to have a children’s PVG check as you may be required to work with children. (This will be arranged if you are offered the post). This role may require you to work up to 8pm once a week or on a Saturday. If applicable, pay enhancements will be explained should you be invited to attend an interview. Please refer to the job description for additional information. This post is considered Regulated Work with Vulnerable Children and/or Protected Adults, under the Protection of Vulnerable Groups (Scotland) Act 2007. Preferred candidates will be required to join the PVG Scheme or undergo a PVG Scheme update check prior to a formal offer of employment being made by West Lothian Council.
Customer Service Assistant, Almondbank Centre - 505.08 - WEL10432 employer: West Lothian Council
West Lothian Council is an excellent employer that prioritises community engagement and employee development. As a Customer Service Assistant at the Almondbank Centre, you will be part of a supportive team dedicated to enhancing local services while enjoying a flexible work environment that encourages personal growth and skill enhancement. With a focus on delivering exceptional customer experiences, this role offers the chance to make a meaningful impact in the community while working in a dynamic and friendly atmosphere.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Assistant, Almondbank Centre - 505.08 - WEL10432
✨Tip Number 1
Get to know the company! Research the Almondbank Centre and its community services. Understanding their values and what they do will help you connect better during interviews and show that you're genuinely interested.
✨Tip Number 2
Practice your communication skills! Since this role is all about interacting with customers, try role-playing common scenarios with friends or family. This will help you feel more confident when dealing with real-life situations.
✨Tip Number 3
Be proactive! If you get the chance, volunteer for community events or activities related to the role. This not only boosts your experience but also shows your commitment to customer service and community engagement.
✨Tip Number 4
Apply through our website! We want to see your application, so make sure you submit it directly on our platform. It’s the best way to ensure we get your details and can consider you for the Customer Service Assistant position.
We think you need these skills to ace Customer Service Assistant, Almondbank Centre - 505.08 - WEL10432
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for working with people and the community.
Tailor Your Application:Make sure to tailor your application to the job description. Highlight your relevant experience and skills that match what we’re looking for, especially your communication and customer service skills.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured responses that are easy to read. Avoid jargon and make sure your passion for the role comes across!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our team there.
How to prepare for a job interview at West Lothian Council
✨Know the Role Inside Out
Make sure you thoroughly understand the responsibilities of a Customer Service Assistant. Familiarise yourself with tasks like processing book stock, supporting events, and handling customer enquiries. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Communication Skills
Since this role is all about interacting with customers, be prepared to demonstrate your excellent communication skills. Practice answering common interview questions clearly and concisely, and think of examples where you've successfully resolved customer issues or worked as part of a team.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess how you'd handle specific situations, like dealing with a difficult customer or managing multiple tasks at once. Think of relevant experiences from your past and how you approached them, highlighting your problem-solving abilities and customer focus.
✨Emphasise Your Flexibility and Team Spirit
This role requires working in various locations and adapting to changing environments. Be ready to discuss your ability to work independently and as part of a team. Share examples of how you've successfully adapted to new situations or collaborated with others to achieve a common goal.
