At a Glance
- Tasks: Oversee landlord registration and short-term let licensing, ensuring compliance with legislation.
- Company: Join the forward-thinking Performance and Change team at West Lothian Council.
- Benefits: Permanent position with 36 hours per week and opportunities for personal development.
- Other info: Collaborative environment with a focus on achieving excellence and customer satisfaction.
- Why this job: Make a real impact in housing services while enhancing your customer care skills.
- Qualifications: Experience in housing sector and strong communication skills required.
The predicted salary is between 31500 - 38500 £ per year.
Applications for this post will only be accepted from current employees of West Lothian Council (this includes casual and agency staff who are currently undertaking work for us).
36 hours per week, 52.14 weeks per year, Permanent. This is an exciting opportunity to join a forward-thinking, Performance and Change team within Housing, Customer and Building Services (HCBS).
The successful applicant will be responsible for overseeing the efficient administration of the landlord registration scheme and the short-term let licensing process, ensuring compliance with Scottish Government legislation. This role also involves managing communications and cultivating relationships with key stakeholders. Strong customer care skills and meticulous attention to detail are essential for success in this position.
As part of this role, the Community Estates Officer (Private Sector) will be responsible for ensuring the efficient processing of applications and compliance with statutory requirements. Your duties will encompass processing applications, including handling payments and helping applicants when required. Additionally, your responsibilities will extend to monitoring and enforcing compliance with the legislation, processing applications and enquiries and maintaining accurate records within the licensing system.
A crucial aspect of your role will be to prepare reports and draft responses to queries, ensuring that registrations/licences are confirmed and issued in accordance with council and Scottish Government guidelines. You will also undertake various administrative tasks and conduct reviews of application forms, guidance notes and webpages to guarantee the provision of accurate information to stakeholders. Effective collaboration within the team is essential, and you should be prepared to work independently when required to effectively fulfil your responsibilities.
Performance and Change Service – Our aims
- Satisfying our customers
- Achieving excellence across HCBS
- Communicating effectively
- Using professional judgement
- Taking personal pride in the service we deliver
Behaviors and Competencies
- Experience working within the housing sector in Scotland and/or experience with the Landlord Registration and Short Term Let licensing schemes.
- Ability to manage own workload and contribute to agreed objectives.
- Adept at removing the barriers that get in the way of delivering excellent customer service.
- Creating an environment of trust.
- Ensure two-way dialogue with customers and colleagues.
- Finding creative solutions for customers.
- Excellent communication skills with the ability to adapt to suit various audiences.
- Excellent interpersonal and negotiating skills.
- Ability to use own initiative.
- Self-aware and self-motivated to realise your full potential.
- Excellent time management skills.
- Digitally literate.
- Ability to represent HCBS in a positive and effective manner.
- Take responsibility for delivering excellent performance results.
- Good attention to detail and a high degree of accuracy in work.
- Committed to own personal development.
- Committed to pursuing excellence in line with the WLC culture and values.
- Flexible, adaptable and able to work under pressure.
For an informal discussion about this post, please contact Kirsty Weir by e-mailing kirsty.weir@westlothian.gov.uk.
Community Estates Officer Psl, West Lothian Civic Centre, 510.29 - Internal Applications Only - Wel1 employer: West Lothian Council
West Lothian Council is an excellent employer, dedicated to fostering a supportive and inclusive work environment that prioritises employee development and well-being. At Polkemmet Primary School, you will be part of a forward-thinking team that values diversity and offers flexible working arrangements, ensuring that you can thrive both personally and professionally while making a meaningful impact on the lives of children in the community.
StudySmarter Expert Advice🤫
We think this is how you could land Community Estates Officer Psl, West Lothian Civic Centre, 510.29 - Internal Applications Only - Wel1
✨Dive into Local Government Events
Get yourself to local government events and public sector job fairs. These are great for meeting recruiters and understanding what different organisations, like West Lothian Council, are looking for. Plus, it shows your genuine interest in the sector!
✨Join Relevant Networks
Look for communities focused on public sector careers. Whether it’s local networking groups or online forums, connecting with professionals in the field can provide insider knowledge and opportunities that you won’t find on typical job boards.
✨Utilise Your University’s Resources
If you’re freshly graduated or still studying, make the most of your university's careers service. They often have exclusive partnerships with companies like West Lothian Council and can help you get your foot in the door for these full-time public sector roles.
✨Stay Updated with Government Initiatives
Keep your finger on the pulse regarding new government projects and policies. Understanding current initiatives can give you a leg up in interviews, showing that you are informed and genuinely interested in making a difference in the public sector.
We think you need these skills to ace Community Estates Officer Psl, West Lothian Civic Centre, 510.29 - Internal Applications Only - Wel1
Some tips for your application 🫡
Highlight Relevant Experience:In the public sector, having experience in community engagement, policy analysis, or project management stands out. Make sure to showcase any previous roles or volunteer work that reflects your understanding of public service values and how they've shaped your career path.
Showcase Your Knowledge of the Sector:When you’re applying for a government role, it’s crucial to demonstrate your understanding of the current political landscape and public policies. Consider including articles you've written or relevant projects that underline your capability to engage with these concepts effectively.
Tailor Your CV to Reflect Core Competencies:Government positions often require a clear demonstration of competencies such as communication, teamwork, and problem-solving. Try to structure your CV to highlight these skills, using specific examples of how you’ve applied them in past experiences, ideally with quantifiable outcomes where possible.
Craft a Compelling Cover Letter:Your cover letter is your chance to tell your story and convey your passion for public service. Discuss why you want to work for West Lothian Council and how your values align with their mission. Be genuine and let your enthusiasm shine through—this can really set you apart from other candidates.
How to prepare for a job interview at West Lothian Council
✨Get to Know Public Sector Values
Before your interview with West Lothian Council, dig deep into their mission and values, especially how they align with public service and community impact. Understand the key policies or initiatives they are involved in – you’ll want to show that you genuinely care about serving the community.
✨Brush Up on Regulatory Knowledge
Brush up on the regulations, laws, and compliance standards relevant to the role you’re applying for. Since this is the government and public sector, they might throw technical questions related to policy frameworks or project management best practices that you'll need to navigate day-to-day.
✨Highlight Teamwork and Collaboration
The government sector thrives on collaboration. Be ready to discuss how you've successfully worked in diverse teams or involved stakeholders in your projects. Show us how you bring people together to get a common goal achieved – that's what public service is all about!
✨Prepare Real-Life Examples
Craft a few STAR (Situation, Task, Action, Result) stories that demonstrate your experience in similar roles. Whether it’s a project that made a difference in the community or a challenging situation you managed, be ready to express how your skills and experiences make you a valuable asset for West Lothian Council.
