At a Glance
- Tasks: Engage with customers face-to-face, via phone, and email while providing essential services.
- Company: Join the Strathbrock Partnership Centre, a community-focused organisation.
- Benefits: Fixed-term role with flexible hours and valuable experience in customer service.
- Other info: Opportunity to work independently and lead daily tasks in a supportive environment.
- Why this job: Make a difference in your community while developing your communication skills.
- Qualifications: Strong communication skills and a friendly, solution-oriented attitude.
The predicted salary is between 30000 - 40000 € per year.
2 x 18 hrs per week, 52 weeks per year - Fixed Term until 31 Oct 2026. These posts are based within the Broxburn/Linlithgow Neighbourhood. Please note, that although a base building has been given, post holders will be required to work from other buildings within the Neighbourhood.
Customer and Community Services are looking to recruit 2x Customer Service Officers. These are public facing roles which involve communicating with customers face to face, on the phone or by email. The post holders will work as members of a customer focussed team and will be responsible for delivering a range of tasks and services in our Customer Information Service, Libraries, Community Centres and Partnership Centres. These tasks include:
- Providing advice and information on a range of general and complex customer enquiries (e.g. council tax, housing and homelessness, waste management, concessionary travel applications, issue and receive council forms/paperwork)
- Make referrals on behalf of customers to internal and partner services and organisations
- Carry out a wide range of tasks within our libraries including processing and shelving book stock, data and information management, creating displays.
- Plan, promote and host reading initiatives and customer events (e.g. Bookbug, author visits)
- Build and maintain links and relationships with community groups, schools and organisations
- Provide basic IT support to customers
- Reception duties
- Manage room booking enquiries/applications and ensure spaces are ready for occupation – this may include carrying out room set ups
- Using a variety of IT systems and devices
We require someone with excellent communication and listening skills, who is friendly, diligent, pays attention to detail and is solutions focussed. You will work with minimum supervision so you should be self-motivated and reliable and have the ability to prioritise tasks and forward plan. You will be expected to take a lead role in organising and prioritising the day to day work within the area you are working in.
This post is considered Regulated Work with Vulnerable Children and/or Protected Adults, under the Protection of Vulnerable Groups (Scotland) Act 2007. Preferred candidates will be required to join the PVG Scheme or undergo a PVG Scheme update check prior to a formal offer of employment being made by West Lothian Council.
Customer Service Officer, Strathbrock Partnership Centre - 504.90 - WEL10395 in Broxburn employer: West Lothian Council
West Lothian Council is an excellent employer, offering a supportive work culture that prioritises community engagement and customer service excellence. Employees benefit from flexible working arrangements across various locations within the Broxburn/Linlithgow Neighbourhood, along with opportunities for professional development and involvement in meaningful community initiatives. Join us to make a positive impact while enjoying a collaborative and dynamic team environment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Officer, Strathbrock Partnership Centre - 504.90 - WEL10395 in Broxburn
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Strathbrock Partnership Centre. Understanding their values and how they serve the community will help you connect with the interviewers and show that you're genuinely interested.
✨Tip Number 2
Practice your communication skills! Since this role is all about interacting with customers, we recommend doing some mock interviews or role-playing scenarios with friends. This will help you feel more confident when discussing how you can handle customer enquiries.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you’ve successfully resolved issues for customers. We want to hear how you can bring that solutions-focused mindset to the team!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen to join our team at Strathbrock Partnership Centre. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Service Officer, Strathbrock Partnership Centre - 504.90 - WEL10395 in Broxburn
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role of Customer Service Officer. We want to see how you can bring your unique flair to our team!
Show Off Your Communication Skills:Since this role is all about interacting with customers, be sure to showcase your excellent communication and listening skills in your written application. We love seeing examples of how you've successfully handled customer enquiries in the past!
Be Detail-Oriented:Pay attention to the details in your application. We appreciate candidates who are diligent and thorough, so double-check for any typos or errors before hitting send. A polished application speaks volumes!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at West Lothian Council
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Customer Service Officer. Familiarise yourself with the tasks mentioned in the job description, like handling customer enquiries and managing room bookings. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Show Off Your Communication Skills
Since this role is all about interacting with customers, practice articulating your thoughts clearly and confidently. Think of examples from your past experiences where you've successfully resolved customer issues or provided excellent service. This will highlight your communication skills and ability to handle complex enquiries.
✨Demonstrate Your Problem-Solving Abilities
Prepare to discuss how you've tackled challenges in previous roles. Think of specific situations where you had to find solutions for customers or improve processes. This will showcase your solutions-focused mindset, which is crucial for a Customer Service Officer.
✨Be Ready to Discuss Teamwork
As you'll be working as part of a customer-focused team, be prepared to talk about your experience collaborating with others. Share examples of how you've built relationships with colleagues or community groups, and how you contributed to a positive team environment. This will show that you're a team player who can thrive in a collaborative setting.
