At a Glance
- Tasks: Assist customers face-to-face, via phone, and email in a community-focused role.
- Company: Join the Strathbrock Partnership Centre, a hub for community services.
- Benefits: Flexible hours, diverse work environment, and opportunities for skill development.
- Other info: Diverse workforce encouraged; uniform provided; potential for career growth.
- Why this job: Make a real difference in your community while gaining valuable experience.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 20000 - 25000 € per year.
25.2 hours per week, 52.14 weeks per year, Fixed Term until 31 October 2026. This post is based within the Broxburn, Linlithgow Neighbourhood. Please note, that although a base building has been given, post holders will be required to work from other buildings within the neighbourhood.
Customer and Community Services are looking to recruit a Customer Service Assistant. This is a public facing role which involves communicating with customers face to face, on the phone or by email. The post holder will work as a member of a customer focussed team delivering a range of tasks and services in our Libraries, Community Centres and Partnership Centres including:
- Dealing with customer enquiries (e.g. Blue Badges, concessionary travel applications, issue and receive council forms/paperwork)
- Carrying out a wide range of tasks within our libraries including processing book stock, shelving books, creating displays, supporting reading initiatives, clerical work
- Issuing cash vouchers via our CRM system to customers entitled to a monetary pay out
- Providing basic IT support to customers
- Reception duties
- Helping to arrange and supporting the delivery of customer events (e.g. Bookbug, author visits)
- Room booking enquiries/applications and organising basic room set ups
- Using a variety of IT systems and devices
We require someone with excellent communication and listening skills, who is friendly, diligent and solutions focussed. You will work with minimum supervision so you should be self-motivated and reliable and have the ability to prioritise tasks and forward plan. You will be required to demonstrate that you can work within a busy and changing environment and that you can respond to the needs of customers in a helpful and proactive way. You should have a willingness to develop your skills and knowledge to ensure our service evolves to meet the needs of our customers and partners. Most of all, you should enjoy working with people and the public. You will assist in meeting and exceeding customer expectations, working and supporting the local community within legislation and adhering to West Lothian Council policies and procedures.
We are keen to employ a diverse workforce that reflects the people of Scotland. We welcome applications from all backgrounds and particularly from groups currently under-represented, including people with disabilities, those from minority ethnic communities or from socio-economically disadvantaged backgrounds.
Once fully trained and briefed, you may, on occasion, be required to work alone. You will be supplied with, and required to wear, a uniform when on shift. There is an element of manual handling in this role (e.g. moving book shelves, setting up community centre spaces/rooms for use by the public, moving crates/boxes). This post is considered Regulated Work with Vulnerable Children and/or Protected Adults, under the Protection of Vulnerable Groups (Scotland) Act 2007. Preferred candidates will be required to join the PVG Scheme or undergo a PVG Scheme update check prior to a formal offer of employment being made by West Lothian Council (This will be arranged if you are offered the post).
This role may require you to work up to 7pm once a week or on a Saturday. If applicable, pay enhancements will be explained should you be invited to attend an interview. Please refer to the job description for additional information.
Customer Service Assistant, Strathbrock Partnership Centre, 504.50 - WEL10355 in Broxburn employer: West Lothian Council
West Lothian Council is an excellent employer that prioritises community engagement and employee development, making it a rewarding place to work as a Customer Service Assistant. With a focus on delivering high-quality services in a supportive environment, employees benefit from diverse training opportunities and the chance to make a meaningful impact within the local community. The inclusive work culture encourages applications from all backgrounds, ensuring a vibrant and dynamic team that reflects the community we serve.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Assistant, Strathbrock Partnership Centre, 504.50 - WEL10355 in Broxburn
✨Tip Number 1
Get to know the company! Research Strathbrock Partnership Centre and understand their values and services. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about interacting with customers, try role-playing common customer service scenarios with a friend. This will boost your confidence and help you think on your feet.
✨Tip Number 3
Be proactive! If you get the chance, volunteer for community events or initiatives related to customer service. This not only builds your experience but also shows your commitment to helping the community, which is key for this role.
✨Tip Number 4
Apply through our website! We want to see your application, so make sure you submit it directly on our platform. It’s the best way to ensure we get your details and can consider you for the Customer Service Assistant position.
We think you need these skills to ace Customer Service Assistant, Strathbrock Partnership Centre, 504.50 - WEL10355 in Broxburn
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for working with people and the community.
Tailor Your Experience:Make sure to highlight any relevant experience you have that matches the job description. Whether it’s customer service or IT support, we want to know how your skills can help us deliver top-notch service.
Be Clear and Concise:Keep your application clear and to the point. Use simple language and avoid jargon. We appreciate straightforward communication, just like we do with our customers!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it shows you’re tech-savvy, which is a bonus in this role!
How to prepare for a job interview at West Lothian Council
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Customer Service Assistant. Familiarise yourself with tasks like handling customer enquiries, processing book stock, and providing IT support. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Show Off Your Communication Skills
Since this role is all about interacting with customers, practice articulating your thoughts clearly and confidently. Think of examples from your past experiences where you've successfully resolved customer issues or worked in a team. This will showcase your excellent communication and listening skills.
✨Demonstrate Your Problem-Solving Abilities
Prepare to discuss how you've tackled challenges in previous roles. Whether it’s dealing with a difficult customer or managing multiple tasks, having specific examples ready will show that you're solutions-focused and can thrive in a busy environment.
✨Emphasise Your Team Spirit
This position requires working as part of a customer-focused team, so be ready to talk about your collaborative experiences. Highlight times when you’ve supported colleagues or contributed to community events, as this will reflect your willingness to engage with the local community and work well with others.
