At a Glance
- Tasks: Lead a dedicated team providing urgent support in a fast-paced environment.
- Company: Join West Lothian Council's Crisis Response Service, making a real difference in the community.
- Benefits: Competitive salary, shift allowance, and opportunities for professional development.
- Other info: Diverse workforce welcomed; commitment to personal development and registration with SSSC needed.
- Why this job: Be part of a rewarding role where every day brings new challenges and opportunities to help others.
- Qualifications: Experience in supervising teams, strong communication skills, and a full driving licence required.
The predicted salary is between 30000 - 40000 € per year.
36 hours per week, 52.14 weeks per year, 17.5% Shift allowance, Fixed term for 12 months.
We are keen to employ a diverse workforce that reflects the people of Scotland. We welcome applications from all backgrounds and particularly from groups currently under-represented, including people with disabilities, those from minority ethnic communities or from socio-economically disadvantaged backgrounds.
Do you have a passion for making a meaningful difference in people’s lives? Do you thrive in a fast-paced environment where you can think on your feet, work flexibly, and deliver person-centred support? If so, we would love to hear from you.
An exciting opportunity has arisen for a Team Leader to join our Crisis Response Service which is part of the Support at Home Service. Support at home services are community-based, delivering support within people’s own homes. The Crisis Response Service operates 24 hours a day, and therefore shift working will be required (specific shifts to be confirmed). This is a fixed term post for 12 months.
As a Team Leader, you will play a key role in supporting a dedicated team of Care Workers and Support Workers who respond to a variety of urgent situations, including:
- Assisting individuals who have fallen but are uninjured
- Responding to alerts from the telecare system when individuals activate their pendant or when no movement is detected in the home
- Providing short-term crisis support to facilitate hospital discharge or prevent admission
This is a rewarding and varied role where no two days are the same. You should enjoy working with people, demonstrate empathy, and be committed to delivering high-quality care within the community.
Key responsibilities within the role are:
- Leading and supporting a team of staff within a 24-hour service
- Conducting team meetings and staff supervisions
- Completing Personal Development Plans to ensure staff remain fit to practice
- Managing sickness absence and participating in disciplinary processes where required
- Exercising initiative and sound decision-making within service policies, standards, and objectives
It is essential that candidates have the following:
- Experience supervising employees and managing competing service demands
- Strong communication skills
- Good literacy and numeracy skills
- Confident using a range of IT systems
- Full driving licence
If not already achieved, successful candidates must commit to completing SVQ Level 3 in Health and Social Care (or equivalent), along with the PDA in Supervision. This position requires registration with the SSSC. The successful candidate will have six months from the date of commencement of this post to become registered with the SSSC. SSSC stipulate you must submit your application within three months of your start date. If you are already registered with SSSC you will be required to add West Lothian Council to your account.
This post is considered Regulated Work with children and/or protected adults under the Protection of Vulnerable Groups (PVG) Scotland Act 2007. From 28 February 2011 preferred candidates will be required to join the PVG Scheme or undergo a PVG Scheme update check prior to a formal offer of employment being made by West Lothian Council.
Team Leader, Crisis Response, Rosemount Court, 504.72 - WEL10378 in Bathgate employer: West Lothian Council
At West Lothian Council, we pride ourselves on being an excellent employer that values diversity and inclusivity, reflecting the rich tapestry of our community in Scotland. Our supportive work culture fosters personal and professional growth, offering opportunities for training and development, including the chance to achieve SVQ Level 3 in Health and Social Care. Join us at Rosemount Court, where you can make a meaningful impact in people's lives while working in a dynamic and rewarding environment.
StudySmarter Expert Advice🤫
We think this is how you could land Team Leader, Crisis Response, Rosemount Court, 504.72 - WEL10378 in Bathgate
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Rosemount Court and their Crisis Response Service. Understanding their values and how they operate will help you tailor your responses and show that you're genuinely interested in making a difference.
✨Tip Number 2
Practice your situational responses! Since this role involves crisis management, think of examples from your past where you've handled urgent situations. We want to hear about how you’ve led a team or made quick decisions under pressure.
✨Tip Number 3
Show off your communication skills! During the interview, be clear and concise in your answers. Remember, as a Team Leader, you'll need to communicate effectively with both your team and the individuals you support.
✨Tip Number 4
Don’t forget to ask questions! At the end of your interview, have a couple of thoughtful questions ready. This shows your enthusiasm for the role and helps you determine if it's the right fit for you. And remember, apply through our website for the best chance!
We think you need these skills to ace Team Leader, Crisis Response, Rosemount Court, 504.72 - WEL10378 in Bathgate
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your passion for making a difference shine through. We want to see how you thrive in fast-paced environments and your commitment to person-centred support.
Tailor Your Experience:Make sure to highlight your relevant experience in supervising teams and managing service demands. We’re looking for specific examples that demonstrate your strong communication skills and ability to think on your feet.
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate well-structured applications that are easy to read and understand.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it shows you’re serious about joining our team at StudySmarter.
How to prepare for a job interview at West Lothian Council
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Team Leader in Crisis Response. Familiarise yourself with the key tasks mentioned in the job description, such as leading a team and responding to urgent situations. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Empathy
Since this role involves delivering person-centred support, be prepared to share examples of how you've shown empathy in past experiences. Think about times when you've made a meaningful difference in someone's life, especially in high-pressure situations. This will highlight your suitability for the position.
✨Prepare for Scenario Questions
Expect to face scenario-based questions during your interview. These might involve handling crises or managing team dynamics. Practice articulating your thought process and decision-making skills in these scenarios, as it will showcase your ability to think on your feet and lead effectively.
✨Demonstrate Your Communication Skills
Strong communication is essential for this role. During the interview, focus on clearly expressing your thoughts and ideas. You might also want to prepare a few questions to ask the interviewer about team dynamics or support strategies, which will show your interest and engagement in the conversation.
