Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage council debts and assist customers in resolving financial issues.
- Company: Join the West Lothian Council team and make a difference.
- Benefits: Permanent position with job security and opportunities for professional growth.
- Other info: Internal applicants only; great chance to advance your career within the council.
- Why this job: Be part of a team that helps the community while developing your skills.
- Qualifications: Experience in debt management and strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
36 hrs per week, 52.14 weeks per year - Permanent
Applications for this post will only be accepted from current employees of West Lothian Council (this includes casual and agency staff who are currently undertaking work for us).
Working as part of a team, the Advanced Collections Officer will:
- Provide a one-point corporate and aged debt service including service accounts to customers who have debts due to the council, contributing to the development of the service and identifying strategies to deal effectively with council debt.
- Provide a point of contact for staff dealing with customers who have debts due to the council.
- Assist in the administration and collection of council debts and be able to identify and amend inaccuracies in records across relevant council systems.
- Manage cases that are escalated to the team for advanced recovery action. This will involve assisting customers who engage to maximise benefits and to address debts going forward.
- Identify and prepare cases for legal action, managing the case until decree is obtained and the paperwork is returned to the housing manager to facilitate the eviction process.
- Attempt engagement through a variety of means, including telephone, text, visits etc.
- Report to the Senior Section Leader, prioritising their own workload and generally working on an unsupervised basis assessing cases and situations and, based on their knowledge and experience, act accordingly.
- Be accountable for the achievement of the council’s statutory and key performance indicators.
- Actively participate and contribute to the team’s development and contribute to the overall performance targets and identified outcomes.
Advanced Collections Officer, The Jim Walker Partnership Centre, 504.39, INTERNAL APPLICANTS ONLY - WEL10342 in Bathgate employer: West Lothian Council
Contact Detail:
West Lothian Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Advanced Collections Officer, The Jim Walker Partnership Centre, 504.39, INTERNAL APPLICANTS ONLY - WEL10342 in Bathgate
✨Tip Number 1
Get to know your team and the role inside out! Since this position is internal, leverage your existing relationships and knowledge about the council's processes. Chat with colleagues who have experience in collections to gather insights that can help you stand out.
✨Tip Number 2
Showcase your problem-solving skills! In your conversations or interviews, share specific examples of how you've tackled challenges in debt recovery or customer engagement. This will demonstrate your ability to handle the responsibilities of the Advanced Collections Officer role.
✨Tip Number 3
Be proactive in your approach! Reach out to your manager or team leader to express your interest in the position. This shows initiative and can put you on their radar as a strong candidate for the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application is seen by the right people. Plus, it keeps everything organised and makes it easier for us to track your progress.
We think you need these skills to ace Advanced Collections Officer, The Jim Walker Partnership Centre, 504.39, INTERNAL APPLICANTS ONLY - WEL10342 in Bathgate
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experience align with the role of Advanced Collections Officer. We want to see how you can contribute to our team and help tackle council debts effectively.
Showcase Your Experience: Don’t hold back on sharing your relevant experience, especially if you've dealt with debt recovery or customer engagement before. We love seeing real examples of how you've made a difference in similar roles!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your points are easy to read and understand. This will help us see your qualifications quickly!
Apply Through Our Website: Remember to submit your application through our official website. It’s the best way for us to receive your details and ensures you’re considered for the position. We can’t wait to hear from you!
How to prepare for a job interview at West Lothian Council
✨Know Your Stuff
Make sure you’re familiar with the council's debt management processes and the specific responsibilities of an Advanced Collections Officer. Brush up on any relevant policies or procedures, as well as the key performance indicators you’ll be accountable for.
✨Showcase Your Experience
Prepare to discuss your previous experience in debt collection or customer service roles. Think of specific examples where you've successfully managed cases or improved processes, as this will demonstrate your capability to handle the responsibilities of the role.
✨Engagement Strategies Matter
Since the role involves engaging with customers through various means, be ready to share your strategies for effective communication. Highlight any techniques you’ve used to connect with customers, especially those who may be reluctant to engage about their debts.
✨Team Player Vibes
As part of a team, it’s crucial to show that you can collaborate effectively. Be prepared to discuss how you’ve contributed to team goals in the past and how you plan to actively participate in the development of the service at the council.