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- Tasks: Join the Head of Service support team, providing essential admin support and handling customer inquiries.
- Company: West Lothian Council is dedicated to improving Education Services and fostering a diverse workforce.
- Benefits: Enjoy a permanent position with a supportive environment and opportunities for personal development.
- Why this job: Be part of meaningful change in local services while developing your skills in a dynamic role.
- Qualifications: Experience in a similar role is essential; strong written and interpersonal skills are a must.
- Other info: We welcome applications from all backgrounds, especially under-represented groups.
The predicted salary is between 24000 - 36000 £ per year.
Job Advert
36 Hours per week, 52.14 Weeks per year, Permanent
We are keen to employ a diverse workforce that reflects the people of Scotland. We welcome applications from all backgrounds and particularly from groups currently under-represented, including people with disabilities, those from minority ethnic communities or from socio-economically disadvantaged.
An opportunity has arisen to join the Head of Service support team. You will work closely with the Head of Housing Customer & Building Services, providing comprehensive administrative support and will provide cover to other Head of Services during periods of leave.
You will be the first point of contact for a wide range of enquiries from both internal and external customers, resolving and responding to these on behalf of the Head of Service. You will be also be responsible for maintaining relevant filing systems, provision of management information, correspondence, reports and other documentation as required by the Head of Service.
Experience of in similar role is essential. As you will be expected to exercise high levels of initiative and flexibility in responding to the demands of the role. You require excellent written and interpersonal skills, and must be able to work to challenging deadlines in a confidential environment.
West Lothian Council are committed to far reaching changes to the way we deliver our Education Services. These changes include giving you the support and environment that you need to get on with your job and develop your abilities. Our dedication is demonstrated by the whole council achievement of the Investors in People Standard and always aiming a little higher in our service delivery and improvements.
Administrative Assistant - Head of Service Support, West Lothian Civic Centre, 487.10 - WEL08765 employer: West Lothian Council
Contact Detail:
West Lothian Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Administrative Assistant - Head of Service Support, West Lothian Civic Centre, 487.10 - WEL08765
✨Tip Number 1
Familiarize yourself with the structure and services of West Lothian Council. Understanding how the Head of Housing Customer & Building Services fits into the larger organization will help you demonstrate your knowledge during the interview.
✨Tip Number 2
Highlight your experience in administrative roles, especially those that required high levels of initiative and flexibility. Be prepared to share specific examples of how you've successfully managed multiple tasks or resolved complex inquiries.
✨Tip Number 3
Showcase your interpersonal skills by preparing to discuss how you handle customer inquiries and maintain confidentiality. Think of scenarios where you effectively communicated with diverse groups or resolved conflicts.
✨Tip Number 4
Research the Investors in People Standard and be ready to discuss how you align with their values. This shows your commitment to personal development and aligns with the council's dedication to improving service delivery.
We think you need these skills to ace Administrative Assistant - Head of Service Support, West Lothian Civic Centre, 487.10 - WEL08765
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and required skills. Tailor your application to highlight your relevant experience in administrative support and customer service.
Highlight Relevant Experience: In your CV and cover letter, emphasize your previous roles that involved similar responsibilities. Provide specific examples of how you exercised initiative and flexibility in past positions.
Showcase Your Skills: Make sure to demonstrate your excellent written and interpersonal skills in your application. Use clear and concise language, and consider including a brief example of how you've successfully managed challenging deadlines.
Diversity and Inclusion: Since the council values diversity, mention any experiences or perspectives that contribute to a diverse workplace. This could include your background, community involvement, or commitment to inclusivity.
How to prepare for a job interview at West Lothian Council
✨Showcase Your Administrative Skills
Be prepared to discuss your previous experience in administrative roles. Highlight specific tasks you've handled, such as managing correspondence, maintaining filing systems, and providing management information. This will demonstrate your capability to support the Head of Service effectively.
✨Demonstrate Flexibility and Initiative
Since the role requires high levels of initiative and flexibility, think of examples where you've successfully adapted to changing demands or taken the lead on a project. Share these stories to illustrate your problem-solving skills and ability to handle unexpected challenges.
✨Communicate Clearly and Confidently
Excellent written and interpersonal skills are crucial for this position. Practice articulating your thoughts clearly and confidently. You might even want to prepare a few questions to ask during the interview to show your engagement and communication skills.
✨Understand the Council's Commitment to Diversity
Familiarize yourself with West Lothian Council's commitment to diversity and inclusion. Be ready to discuss how you can contribute to a diverse workforce and support an inclusive environment, reflecting the values they prioritize in their hiring process.
