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- Tasks: Provide top-notch IT support and maintain cutting-edge technology for our customers.
- Company: Join West Lothian Council, a leading local authority in Scotland with a strong ICT reputation.
- Benefits: Enjoy flexible hours, up to 30 days holiday, and a great pension scheme.
- Why this job: Be the first point of contact for IT solutions and make a real difference.
- Qualifications: Experience in IT support and knowledge of Microsoft SCCM is essential.
- Other info: Diverse workplace with opportunities for growth and development.
The predicted salary is between 30000 - 42000 £ per year.
Job advert
36 hours per week, 52.14 weeks per year, fixed term until 01 November 2026
Interviews will take place on: Wednesday 29th and Thursday 30th October 2025
We are keen to employ a diverse workforce that reflects the people of Scotland. We welcome applications from all backgrounds and particularly from groups currently under-represented, including people with disabilities, those from minority ethnic communities or from socio-economically disadvantaged
West Lothian Council is one of Scotland\’s most successful local authorities and has an enviable reputation for the innovative and extensive use of ICT in delivering and supporting services. West Lothian is located in the central belt, within easy commuting distance of Edinburgh, Stirling and Glasgow and is supported by excellent road and rail links.
Reporting to the IT Service Centre Manager, this is a post within the IT Services structure and is critical in the delivery of effective and efficient IT Services. As an IT Service Desk Analyst you will be responsible for providing a first class technical IT Service Desk to all IT customers, you will be the first point of contact for customers and will help maintain West Lothian Council\’s IT Infrastructure using the latest technologies to provide first time fixes and request fulfilment.
The post will work closely with the IT Service Centre Manager, Service Delivery Manager, Project Managers, IT Engineers and other colleagues within IT Services covering areas including providing an excellent IT service provision to all of our customers.
IT Services structure is based on ITILv3 and you must have a solid understanding, knowledge and experience of good practice.
Applicants will have proven experience implementing and supporting client and server management technologies in a multi-site, multi-security profile compliance organisation, including a minimum of three years working within a Microsoft SCCM environment.
Our benefits package includes flexible working hours, up to 30 days paid holidays and 7 public holidays a year, average salary pension scheme, comprehensive range of work life balance policies, occupational health services, learning resources and access to a range of discounted staff benefits.
Please note, if you wish to discuss the role or would like any further information prior to making an application, please contact: Brian Ferguson, IT Service Centre Manager by email on Brian.Ferguson@westlothian.gov.uk.
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IT Service Desk Analyst, West Lothian Civic Centre, 496.128 - WEL09640 employer: West Lothian Council current
Contact Detail:
West Lothian Council current Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Desk Analyst, West Lothian Civic Centre, 496.128 - WEL09640
✨Tip Number 1
Get to know the company! Research West Lothian Council and their IT Services. Understanding their values and recent projects can help you tailor your approach during interviews.
✨Tip Number 2
Practice your technical skills! Since this role is all about providing top-notch IT support, brush up on your knowledge of Microsoft SCCM and ITIL practices. We want you to shine when discussing your experience!
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They might share insights about the interview process or the work culture that could give you an edge.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at West Lothian Council.
We think you need these skills to ace IT Service Desk Analyst, West Lothian Civic Centre, 496.128 - WEL09640
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Service Desk Analyst role. Highlight your experience with Microsoft SCCM and any relevant ITIL knowledge. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to our team at West Lothian Council. Keep it concise but impactful!
Showcase Your Problem-Solving Skills: As an IT Service Desk Analyst, you'll be solving issues daily. In your application, share examples of how you've tackled technical challenges in the past. We love to see your thought process in action!
Apply Through Our Website: Don't forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it makes the whole process smoother for everyone involved.
How to prepare for a job interview at West Lothian Council current
✨Know Your ITIL Basics
Make sure you brush up on your ITIL v3 knowledge before the interview. Since this role is all about delivering effective IT services, being able to discuss ITIL principles and how they apply to service delivery will show that you're a great fit for the team.
✨Showcase Your Technical Skills
Prepare to talk about your experience with Microsoft SCCM and any other relevant technologies. Be ready to provide specific examples of how you've implemented or supported client and server management technologies in previous roles. This will demonstrate your hands-on expertise.
✨Understand the Organisation
Do some research on West Lothian Council and its ICT initiatives. Knowing about their innovative use of technology and how it impacts service delivery will help you tailor your answers and show that you're genuinely interested in contributing to their success.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, the challenges they face, and how success is measured in this role. This not only shows your interest but also helps you gauge if this is the right fit for you.