Referral Hub Manager

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Detailed job description and main responsibilities

The Candidate Pack provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. Please view as attached.

The person specification below is not the full person specification, but outlines the criteria against which your application form will be assessed.

Person specification

QUALIFICATION /TRAINING

Essential criteria

• Registered Professional (Nurse, Paramedic or Therapist)
• Educated to Degree level or equivalent level of experience at senior level
• Relevant post registration experience.
• Evidence of post registration further development.

Desirable criteria

• Masters Degree in Health Care related subject
• Management qualification
• Qualification in acute clinical assessment
• Mentorship qualification
• KUF training

EXPERIENCE

Essential criteria

• Experience of working with people who have urgent health needs
• Management experience in community health settings
• Experience of providing management/clinical supervision
• Experience in leading and managing change in a multi-disciplinary team
• Experience in planning service developments
• Able to set, manage and monitor budgets.

Desirable criteria

• Experience in working within a Single Point of access/Hub service
• Experience in a rapid response service

KNOWLEDGE & SKILLS

Essential criteria

• Ability to organise and deliver effective programmes of care for people with health needs.
• Ability to supervise and manage staff working with patients who have acute health needs that can be managed in a community setting.
• Ability to produce high standard of written reports / audit evaluations using statistics as necessary.
• Established risk assessment skills and able to reduce the level of risk to clients, staff and others.
• Ability to work with technical teams (IT, telephones etc) to develop efficient technical solutions to the management of referrals in and out the Hub
• Comprehensive knowledge of relevant policy & legislation relating to community health care
• Caseload and workload management skills
• Strong written, verbal and communication skills.
• Good communication

Desirable criteria

• Research skills.
• I.T and database
• Presentation skills.

Personal Qualities

Essential criteria

• Highly motivated and able to work independently and for long periods of prolonged concentration.
• Flexible about hours of work.
• Ability to be calm under pressure, to contain others emotional distress and anxiety.

As an employee of West London NHS Trust, you have a responsibility to maintain a sound understanding of, and a commitment to uphold the National Health Service values and principles set out in the NHS Constitution.

We reserve the right to close adverts prior to the closing date stated should we receive a high volume of applications.

By applying for this post you are agreeing to West London NHS Trust transferring the information contained in this application to its preferred applicant management system. If you are offered a job, you will be required to undergo a pre-employment checks which can take between 4-8 weeks . After which your information will also be transferred into the national NHS Electronic Staff Records system (ESR ).

Please ensure you include email addresses for your referees which MUST be at supervisory or managerial capacity covering the last 3 years of employment to date to avoid delay in the recruitment process.

West London NHS Trust is committed to safeguarding all children and vulnerable adults and expects all staff and volunteers to share this commitment.

We encourage the thoughtful use of technology as a demonstration of strong time management and a commitment to innovation. However, we encourage applicants to personalise their recruitment application to showcase their unique skills and experiences.

While AI-generated content can be a helpful tool, relying solely on generic responses instead of highlighting your own strengths and achievements may impact the success of your application. The success of an application will always be assessed against the essential and desirable criteria for the role, so it is important to ensure that your application and any supporting information clearly demonstrate how you meet these requirements.

Employer certification / accreditation badges

Applicant requirements

You must have appropriate UK professional registration.

The postholder will have regular contact with vulnerable people and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

• JD Referral Hub Manager (PDF, 1.2MB)

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