Health & Social Care Co-ordinator

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Site Acton Health Centre Town Acton Salary £34,521 – £41,956 Per Annum Inclusive of HCAS Salary period Yearly Closing 10/03/2025 23:59 Interview date 18/03/2025

West London NHS Trust provides a full range of mental health, community and physical healthcare services for children, adults and older people living in the London boroughs of Ealing, Hammersmith & Fulham and Hounslow.

Job overview

We are excited to offer a rewarding opportunity within the Care Coordination Service (CCS) for a Band 5 Health and Social Care Coordinator. You will play a key role in supporting vulnerable patients to navigate the complexities of health and social care, ensuring they receive timely, high-quality, integrated support.

We are committed to delivering high standards of care across Ealing, improving access to services, and enhancing patient outcomes. Our staff are central to this vision, and we provide comprehensive induction, ongoing training, regular supervision, and development opportunities to support your career growth.

What We’re Looking For:

1. Experience in health or social care (essential).
2. Strong organisational, interpersonal, and communication skills.
3. Ability to work flexibly within a dynamic, multidisciplinary environment.

What We Offer:

1. Comprehensive induction and tailored training.
2. Regular supervision and strong management support.
3. Opportunities for professional development within integrated health and social care services.

Main duties of the job

1. Working within a network of GP Practices to provide a central coordination role for patients identified throughout the health and social system and referred into the service.
2. Responsible for a caseload of around 40/45 named patients with the aim of:

1. Enabling people to remain at home,
2. Reducing unnecessary admissions to hospitals,
3. Supporting early discharge from hospital,
4. Improving the quality of care,
5. Encouraging independence.

Working for our organisation

West London NHS Trust is one of the most diverse healthcare providers in the UK, delivering a range of mental health and physical healthcare and community services. The Trust runs Broadmoor Hospital, one of three high secure hospitals in the country, with an international reputation.

The Trust is rated as ‘Good’ overall by the Care Quality Commission. Forensic services are rated as ‘Outstanding’.

Detailed job description and main responsibilities

The Candidate Pack provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. Please view as attached.

Person specification

Education & Qualifications

• Relevant degree or equivalent level of training and experience.
• Evidence of consistent pattern of learning from education, training and experience.
• Qualification in a health or social care allied profession.

Previous Experience

• Coordination of care from a variety of organisations.
• Communication and relationship building.
• Experience in health or social care.
• Experience of developing relationships with a wide variety of people.
• Experience of health and social care assessments.
• Working and delivering outcomes within determined timeframes.
• Experience of working with people with complex needs and various communication challenges.
• Experience of working in a newly formed team.

Skills & Knowledge

• Understanding of basic health and social care terminology.
• Proven ability to recognise and manage risk.
• Knowledge of the needs of vulnerable adults, safeguarding and the associated legislative framework.
• Ability to understand budgetary requirements to ensure packages of care are cost effective and value for money, highlighting inefficiencies.
• Good interpersonal skills.
• Ability to communicate confidently with staff at all levels.
• Ability to work well across teams.
• Good time management and an ability to prioritise and work to strict deadlines.
• Ability to work on own initiative without direct supervision, understanding where clinical input is needed.
• IT skills and experience in the use of Microsoft Excel.
• Familiarity with IT systems currently in use in health and social care settings.
• Fluency in one or more community languages other than English.

Behaviours

• Highly organised.
• Reliable, adaptable, flexible and a positive approach to work.
• A common sense and pragmatic attitude.
• Willingness to undertake further training and learning.
• An understanding of the importance of confidentiality.
• Ability to take responsibility for own actions.
• Ability to share information and good practice appropriately.

As an employee of West London NHS Trust, you have a responsibility to maintain a sound understanding of, and a commitment to uphold the National Health Service values and principles set out in the NHS Constitution.

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