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For Companies We are seeking an exceptional leader to join West London NHS Trust as an Operational Effectiveness Manager, supporting delivery of high-quality, efficient, and person-centred care across our borough-based services. This is a pivotal role at the heart of our new local delivery model, which brings together mental health and community (physical health) services across Ealing, Hounslow, and Hammersmith & Fulham.
Working closely with Borough Clinical Directors, Associate Borough Directors, and multi-disciplinary teams, you will lead on performance, improvement and implementation of change—ensuring services are responsive, equitable, and digitally enabled.
Key Responsibilities- Provide operational and performance leadership across borough services, ensuring safe and effective care.
- Translate data into insight, supporting teams to understand performance and drive improvement.
- Lead borough-level productivity, digital optimisation, and transformation initiatives.
- Support pathway redesign in line with national programmes such as the Community Mental Health Framework and Mental Health Inpatient Quality Transformation Programme.
- Ensure robust governance, risk management, and CQC readiness through strong local assurance systems.
- Build partnerships with primary care, local authorities, and voluntary sector organisations to deliver integrated, population-based care.
West London NHS Trust is one of the most diverse healthcare providers in the UK, delivering a range of mental health and physical healthcare and community services. The Trust runs Broadmoor Hospital, one of three high secure hospitals in the country, with an international reputation. Our high secure services care for patients from South of England and we provide low and medium secure services across eight London boroughs. The Trust also provides mental and physical healthcare in three London boroughs (Ealing, Hounslow and Hammersmith & Fulham). We employ over 5,000 staff, of whom 59% are BME. Our turnover for 2024-25 is over £500m. The Trust is rated as ‘Good’ overall by the Care Quality Commission. Forensic services are rated as ‘Outstanding’. The Trust is an established partner and contributor in the development of the evolving North West London Integrated Care System and the Integrated Care Board. The Trust leads the NW London Children and Adolescent Mental Health provider collaborative.
For further details / informal visits contact: Name: Dean Rigg Job title: Head of Operational Effectiveness Email address: Dean.rigg@nhs.net
Business Manager employer: West London NHS Trust
Contact Detail:
West London NHS Trust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Manager
✨Tip Number 1
Network like a pro! Reach out to people in your field, especially those connected to the West London NHS Trust. A friendly chat can open doors and give you insights that a job description just can't.
✨Tip Number 2
Prepare for interviews by researching the Trust's recent projects and initiatives. Show them you’re not just another candidate; you’re genuinely interested in their mission and how you can contribute to their goals.
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills align with the role of Operational Effectiveness Manager. Highlight your experience in performance leadership and digital transformation—make it personal and relatable.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Business Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Business Manager role. Highlight your experience in operational leadership and performance improvement, as these are key aspects of the job. We want to see how your skills align with our mission at West London NHS Trust!
Showcase Your Data Skills: Since translating data into insight is crucial for this role, include examples of how you've used data to drive improvements in previous positions. We love seeing candidates who can demonstrate their analytical prowess and how it led to successful outcomes.
Emphasise Collaboration: This position involves working closely with various teams and stakeholders. Make sure to mention any experience you have in building partnerships or leading multi-disciplinary teams. We value collaboration and want to know how you can contribute to our integrated care approach.
Apply Through Our Website: Don’t forget to submit your application through our official website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us that you’re serious about joining our team at West London NHS Trust.
How to prepare for a job interview at West London NHS Trust
✨Know Your Stuff
Make sure you understand the key responsibilities of the Operational Effectiveness Manager role. Familiarise yourself with the local delivery model and how it integrates mental health and community services. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Data is Your Friend
Since the role involves translating data into insights, be prepared to discuss how you've used data in previous roles to drive performance improvements. Bring examples of how you've led initiatives that resulted in measurable outcomes, especially in healthcare settings.
✨Show Your Leadership Skills
This position requires strong operational and performance leadership. Think of specific instances where you've successfully led a team or project, particularly in a healthcare context. Be ready to explain your approach to building partnerships and ensuring effective governance.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving skills and ability to handle change. Prepare for scenarios related to pathway redesign or digital optimisation initiatives. Practising your responses can help you articulate your thought process clearly during the interview.