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- Tasks: Lead and develop vital crisis care services in Ealing, ensuring high-quality support for those in need.
- Company: Join West London NHS Trust, a diverse and impactful healthcare provider.
- Benefits: Competitive salary, professional development, and the chance to make a real difference.
- Why this job: Shape the future of mental health services and transform lives in your community.
- Qualifications: Proven leadership in mental health and a passion for system-wide transformation.
- Other info: Dynamic environment with opportunities for career growth and collaboration.
The predicted salary is between 60000 - 84000 £ per year.
Role Overview
We are seeking an experienced, driven and visionary leader to join West London NHS Trust as our Urgent and Emergency Care Service Manager for Ealing Crisis, Assessment and Home Treatment Service, Liaison Psychiatry Services, Horizon decant ward, Crisis Recovery House and Alternative to Admission Services. This is a key Band 8b leadership role offering the opportunity to shape, develop and oversee services that sit at the very heart of crisis care in the borough.
You will be responsible for the operational leadership of some of our most vital services, ensuring safe, high-quality and compassionate care for people in crisis. If you are passionate about system-wide transformation, have proven operational leadership in mental health, and thrive in complex and dynamic environments, this is an outstanding opportunity to make a real difference.
Responsibilities
As Service Manager you will hold responsibility for the day-to-day leadership and operational delivery of the Ealing Crisis and Home Treatment Team, the Liaison Psychiatry Service, the West London Crisis Recovery House, Ealing Safe Space, and Horizon Ward, which is maintained as part of the Trust’s business continuity planning.
You will ensure the Crisis and Home Treatment Team and Liaison Psychiatry Service works closely with community services and inpatient wards to support safe and effective patient flow, reducing length of stay and aligning services with NHS Long Term Plan requirements. You will lead on embedding Core Fidelity Standards across Ealing and the wider tri‑borough crisis pathways, driving forward accreditation and transformation work.
At the Recovery House, you will take the lead in contract monitoring, performance oversight, and ensuring strong joint working between clinical services and third‑sector providers to maximise patient outcomes. You will also act as the operational link for Ealing Safe Space, ensuring it continues to offer alternatives to admission and accessible crisis support.
As part of your responsibilities for Horizon Ward, you will oversee all compliance, readiness, and mobilisation planning, ensuring the ward is safe, secure and fully functional should it need to be activated.
About the Trust
West London NHS Trust is one of the most diverse healthcare providers in the UK, delivering a range of mental health and physical healthcare and community services. The Trust runs Broadmoor Hospital, one of three high secure hospitals in the country, with an international reputation.
Our high secure services care for patients from South of England and we provide low and medium secure services across eight London boroughs. The Trust also provides mental and physical healthcare in three London boroughs (Ealing, Hounslow and Hammersmith & Fulham). We employ over 5,000 staff, of whom 59% are BME. Our turnover for 2024‑25 is over £500m.
The Trust is rated as ‘Good’ overall by the Care Quality Commission. Forensic services are rated as ‘Outstanding’. The Trust is an established partner and contributor in the development of the evolving North West London Integrated Care System and the Integrated Care Board. The Trust leads the NW London Children and Adolescent Mental Health provider collaborative.
Candidate Pack
The Candidate Pack provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. Please view as attached. The person specification below is not the full person specification, but outlines the criteria against which your application form will be assessed.
Closing
This advert closes on Friday 31 Oct 2025
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Urgent & Emergency Care Service Manager | West London NHS Trust employer: West London Mental Health Trust
Contact Detail:
West London Mental Health Trust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Urgent & Emergency Care Service Manager | West London NHS Trust
✨Tip Number 1
Network like a pro! Reach out to people in your field, especially those connected to the West London NHS Trust. A friendly chat can open doors and give you insights that a job description just can't.
✨Tip Number 2
Prepare for interviews by practising common questions related to crisis care and operational leadership. We recommend role-playing with a friend or using mock interview tools to boost your confidence.
✨Tip Number 3
Showcase your passion for system-wide transformation! Be ready to discuss how you've driven change in previous roles. This will resonate well with the values of the West London NHS Trust.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets the attention it deserves. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Urgent & Emergency Care Service Manager | West London NHS Trust
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your experience aligns with the role. Use keywords from the job description to show that you understand what we're looking for.
Showcase Your Leadership Skills: As a Service Manager, you'll need to demonstrate your operational leadership experience. Share specific examples of how you've led teams or projects in the past, especially in mental health settings.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key achievements stand out. This helps us see your potential quickly!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way to ensure it gets to the right people and helps us keep track of all applications efficiently.
How to prepare for a job interview at West London Mental Health Trust
✨Know Your Services
Familiarise yourself with the specific services you'll be managing, like the Ealing Crisis and Home Treatment Team. Understand their operational challenges and successes, as this will show your genuine interest and readiness to lead.
✨Demonstrate Leadership Experience
Prepare examples from your past roles that highlight your operational leadership in mental health. Be ready to discuss how you've successfully navigated complex environments and driven transformation in service delivery.
✨Align with NHS Values
Research the NHS Long Term Plan and think about how your vision aligns with it. Be prepared to discuss how you can contribute to safe, high-quality, and compassionate care, which is at the heart of the Trust's mission.
✨Engage with the Interviewers
Show enthusiasm and engage actively with your interviewers. Ask insightful questions about the Trust’s initiatives and how you can play a role in enhancing patient outcomes, especially in crisis care settings.