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- Tasks: Manage security and reception duties while ensuring a safe environment for all.
- Company: Join the diverse West London NHS Trust, a leader in healthcare services.
- Benefits: Gain valuable experience in a supportive environment with career growth opportunities.
- Why this job: Make a difference in mental health care while developing essential skills.
- Qualifications: Strong communication skills and a commitment to confidentiality required.
- Other info: Flexible shifts available, perfect for students seeking part-time work.
The predicted salary is between 24000 - 36000 £ per year.
Overview
The West London Health Trust NHS (Forensic Service) consists of 3 main forensic receptions which range from Men’s/Adolescent Low-Medium Secure and a Woman’s Enhanced Medium Secure Unit all of which are located on the St Bernard’s Hospital site. The successful applicant will be expected to work in all 3 Sister Receptions with a combination of Day and Night rotational basis in order to provide a wide range of Security, Reception and Administrative duties.
Shifts
- Long Days – 06:30 – 21:30hrs
- Cross Shift – 09:30 – 20:00hrs
- Flexi Shift – Hours are dependent on needs of the Service
- Night Shift – 21:10 – 07:00
Responsibilities
- Security duties will include:
- Operation of Security Doors
- The issuing and recording of Security items to staff members working within the units.
- Accounting for all Security items via audits at the beginning and the end of each shift.
- Maintaining an accurate record of the times Service Users /Visitors enter and exit the unit.
- Booking in and out Visitors to the Unit in accordance with our Visitor Policy.
- Assistance with the Search process for all Visitors and Service Users.
- Ensuring the Security of the Unit is never compromised.
- Maintaining confidentiality at all times.
Administrative duties
- Processing incoming and out going mail.
- Approve/ review booking requests for all Visitors via the online Exchange booking in system
- Accepting and redistributing delivers.
- Dealing with general telephone inquiries from internal and external parties.
- Providing an information service to Service Users, Visitors and Staff.
- General office duties.
About the Trust and role context
West London NHS Trust is one of the most diverse healthcare providers in the UK, delivering a range of mental health and physical healthcare and community services. The Trust runs Broadmoor Hospital, one of three high secure hospitals in the country, with an international reputation.
Our high secure services care for patients from South of England and we provide low and medium secure services across eight London boroughs. The Trust also provides mental and physical healthcare in three London boroughs (Ealing, Hounslow and Hammersmith & Fulham). We employ over 5,000 staff, of whom 59% are BME. Our turnover for 2024-25 is over £500m.
The Trust is rated as ‘Good’ overall by the Care Quality Commission. Forensic services are rated as ‘Outstanding’.
The Trust is an established partner and contributor in the development of the evolving North West London Integrated Care System and the Integrated Care Board. The Trust leads the NW London Children and Adolescent Mental Health provider collaborative.
Application information
The Candidate Pack provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. Please view as attached. The person specification below is not the full person specification, but outlines the criteria against which your application form will be assessed.
Closing date: This advert closes on Tuesday 16 Sep 2025
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Security Receptionist | West London NHS Trust employer: West London Mental Health Trust
Contact Detail:
West London Mental Health Trust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Security Receptionist | West London NHS Trust
✨Tip Number 1
Network like a pro! Reach out to current or former employees at West London NHS Trust on LinkedIn. Ask them about their experiences and any tips they might have for landing the Security Receptionist role.
✨Tip Number 2
Prepare for the interview by brushing up on your knowledge of security protocols and administrative duties. We recommend practising common interview questions related to these areas so you can showcase your skills confidently.
✨Tip Number 3
Show your passion for the role! During interviews, share why you’re excited about working in a diverse healthcare environment like West London NHS Trust. It’ll help you stand out as a candidate who truly cares.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest updates and opportunities right there.
We think you need these skills to ace Security Receptionist | West London NHS Trust
Some tips for your application 🫡
Read the Job Description Carefully: Before you start writing, make sure to read through the job description thoroughly. We want to see that you understand the role and its responsibilities, so highlight how your skills match what they're looking for.
Tailor Your Application: Don’t just send a generic application! We love it when candidates personalise their applications. Use specific examples from your experience that relate directly to the duties mentioned in the job description.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured responses that are easy to read. Avoid jargon unless it’s relevant to the role, and make sure to proofread for any typos!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at West London Mental Health Trust
✨Know Your Security Protocols
Familiarise yourself with the security protocols relevant to the role. Understand how to operate security doors and the importance of maintaining confidentiality. This will show that you take the responsibilities seriously and are ready to contribute from day one.
✨Demonstrate Your Administrative Skills
Be prepared to discuss your experience with administrative tasks, such as processing mail and handling inquiries. Bring examples of how you've managed similar duties in the past, as this will highlight your organisational skills and attention to detail.
✨Understand the Trust's Values
Research West London NHS Trust and its commitment to diversity and community services. Be ready to articulate how your values align with theirs, especially regarding patient care and teamwork. This will help you connect with the interviewers on a deeper level.
✨Prepare for Shift Work Questions
Since the role involves various shifts, be ready to discuss your flexibility and experience with shift work. Share any strategies you have for managing your time and energy during long or night shifts, as this will demonstrate your readiness for the demands of the job.