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- Tasks: Lead the admin team, ensuring smooth operations and high-quality service delivery.
- Company: Join West London NHS Trust, a diverse and impactful healthcare provider.
- Benefits: Competitive salary, supportive environment, and opportunities for personal growth.
- Why this job: Make a real difference in supporting vulnerable communities through essential admin work.
- Qualifications: Experience in administration and strong leadership skills required.
- Other info: Be part of a trusted organisation rated 'Good' by the Care Quality Commission.
The predicted salary is between 36000 - 60000 £ per year.
I’m really excited to offer this opportunity to a forward thinking, proactive and experienced Administrator who is able to bring an energy and drive to the role and wider service. The Lead Team Administrator is a pivotal role and is responsible for leading the administrative function of the service. The post holder works closely with the Clinical Services Manager and other senior clinicians in the delivery of the teams’ activities.
They are responsible for the day-to-day supervision of the band 3 team administrators to ensure work is prioritised and delivered on time and they are responsible for appraising the team administrators. The post holder will be responsible for ensuring provision of a high-quality customer service and comprehensive administration service across the administration team.
This post is well suited to an Admin professional who deeply cares about supporting a service that works with some of the most vulnerable people in society. Your efforts are crucial in underpinning the work of the front line clinicians. The post holder will provide comprehensive support to the Clinical Services Manager and Consultant Psychiatrist (and supporting the wider clinical team).
The post holder will also manage the service user booking system/local appointment system. This includes an efficient referral and appointment management service via an electronic patient database system (SystmOne), to ensure the smooth running of clinical service delivery. The post holder will be expected to work autonomously and use their initiative in meeting their responsibilities whilst working closely with the clinical and administrative team.
The Lead Team Administrator will have overall responsibility for the supervisory management of all service user booking systems via an electronic service user database system and the smooth running of the administrative teams within these specified clinical areas.
West London NHS Trust is one of the most diverse healthcare providers in the UK, delivering a range of mental health and physical healthcare and community services. The Trust runs Broadmoor Hospital, one of three high secure hospitals in the country, with an international reputation.
Our high secure services care for patients from South of England and we provide low and medium secure services across eight London boroughs. The Trust also provides mental and physical healthcare in three London boroughs (Ealing, Hounslow and Hammersmith & Fulham). We employ 4,500 staff, of whom 56% are BME. Our turnover for 2023-24 is £426m. The Trust is rated as ‘Good’ overall by the Care Quality Commission. Forensic services are rated as ‘Outstanding’.
The Trust is an established partner and contributor in the development of the evolving North West London Integrated Care System and the Integrated Care Board. The Trust leads the NW London Children and Adolescent Mental Health provider collaborative.
The Candidate Pack provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. Please view as attached. The person specification below is not the full person specification, but outlines the criteria against which your application form will be assessed.
Lead Team Administrator | West London NHS Trust in Hounslow employer: West London Mental Health Trust
Contact Detail:
West London Mental Health Trust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lead Team Administrator | West London NHS Trust in Hounslow
✨Tip Number 1
Network like a pro! Reach out to current or former employees at West London NHS Trust on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by researching the Trust's values and recent projects. Show us that you’re not just another candidate; you’re genuinely interested in their mission and how you can contribute to it.
✨Tip Number 3
Practice your answers to common interview questions, especially those related to team management and customer service. We want to see how you handle real-life scenarios, so think of examples from your past experiences.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows us that you’re keen on the role. Plus, it’s a great way to reiterate your enthusiasm for the position.
We think you need these skills to ace Lead Team Administrator | West London NHS Trust in Hounslow
Some tips for your application 🫡
Show Your Energy and Drive: Make sure your application reflects the energy and proactive attitude we’re looking for. Use examples from your past experiences that showcase your enthusiasm and ability to lead a team effectively.
Highlight Your Customer Service Skills: Since providing high-quality customer service is key, don’t forget to mention any relevant experience you have in this area. We want to see how you’ve gone above and beyond to support clients or colleagues in previous roles.
Demonstrate Your Organisational Skills: As a Lead Team Administrator, you’ll need to juggle multiple tasks. Share specific instances where you’ve successfully managed your time and prioritised tasks to meet deadlines. This will show us you can handle the demands of the role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role and our organisation there!
How to prepare for a job interview at West London Mental Health Trust
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of the Lead Team Administrator. Familiarise yourself with the key tasks mentioned in the job description, such as managing the service user booking system and supervising the team administrators. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Leadership Skills
As a Lead Team Administrator, you'll be responsible for leading a team. Prepare examples from your past experiences where you've successfully managed a team or project. Highlight how you prioritised tasks, ensured timely delivery, and provided support to your colleagues. This will illustrate your capability to take charge and motivate others.
✨Emphasise Customer Service Excellence
Given the importance of providing high-quality customer service in this role, think of specific instances where you've gone above and beyond to assist clients or service users. Be ready to discuss how you handle difficult situations and ensure satisfaction, as this will resonate well with the Trust's commitment to supporting vulnerable individuals.
✨Prepare Questions for Them
Interviews are a two-way street, so come prepared with thoughtful questions about the team dynamics, the challenges they face, and how success is measured in this role. This not only shows your enthusiasm but also helps you gauge if the environment aligns with your values and work style.
