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- Tasks: Support mental health services by managing reception, handling queries, and coordinating appointments.
- Company: Join the West London NHS Trust, a supportive and caring environment.
- Benefits: Gain valuable experience, develop skills, and contribute to meaningful work in healthcare.
- Other info: Opportunity for growth and learning in a vital healthcare role.
- Why this job: Make a difference in young people's lives while building your career in a dynamic setting.
- Qualifications: Strong communication, organisational skills, and proficiency in Microsoft Office required.
The predicted salary is between 29970 - 36483 £ per year.
We are seeking a dynamic, welcoming, friendly, highly organised Administrator and Receptionist to support our Child and Adolescent Mental Health Services at Hammersmith and Fulham CAMHS. Your role will include dealing with queries from service users, relatives, other members of the public and professionals. You will also have an important role in helping the service to run efficiently in a busy and often demanding environment.
This role will involve frontline tasks, including:
- Dealing with visitors
- Telephone enquiries
- Booking rooms
- Making appointments
- Reception duties
- Data entry
- Using the in-house IT systems
Assisting with booking patients for clinics, entering and processing referrals, processing letters for the clinical teams. There will be other general administrative tasks involved to support the CAMHS team.
Eligibility & Key Requirements
- Excellent written and verbal communication skills
- Excellent organisational skills
- Good telephone manners
- Computer literate with good working knowledge of Microsoft Office
Key Responsibilities
- Act as first point of contact: manage reception, calls, emails and correspondence professionally
- Maintain accurate client records and ensure compliance with statutory and organisational requirements
- Handle sensitive information with discretion and uphold confidentiality
- Coordinate meetings: prepare agendas, take minutes and distribute documentation
- Manage data entry and updates on RIO and other systems within Trust deadlines
- Maintain office supplies, equipment and ensure Health & Safety compliance
- Support audits, statistical returns and performance monitoring
This advert closes on Wednesday 20 May 2026.
Administrator/Receptionist | West London NHS Trust employer: West London Mental Health Trust
Contact Detail:
West London Mental Health Trust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Administrator/Receptionist | West London NHS Trust
✨Tip Number 1
Get to know the company! Research West London NHS Trust and their Child and Adolescent Mental Health Services. Understanding their values and mission will help you tailor your approach during interviews and show that you're genuinely interested.
✨Tip Number 2
Practice your communication skills! Since this role involves dealing with queries from service users and professionals, it’s crucial to be articulate and friendly. Try role-playing common scenarios with a friend to boost your confidence.
✨Tip Number 3
Be proactive! If you get the chance, reach out to current employees on LinkedIn or through networking events. Ask them about their experiences and any tips they might have for standing out in the application process.
✨Tip Number 4
Apply through our website! We want to see your application directly, so make sure you submit it through StudySmarter. This way, we can keep track of your application and ensure it gets the attention it deserves.
We think you need these skills to ace Administrator/Receptionist | West London NHS Trust
Some tips for your application 🫡
Show Off Your Communication Skills: Since the role requires excellent written and verbal communication, make sure your application reflects this. Use clear, concise language and avoid jargon. We want to see how you can communicate effectively right from the start!
Highlight Your Organisational Skills: As an Administrator/Receptionist, being organised is key. In your application, share examples of how you've managed multiple tasks or projects efficiently. We love to see how you keep things running smoothly!
Tailor Your Application: Make sure to customise your application for this specific role. Mention your experience with front-line tasks like handling queries and managing appointments. We appreciate when candidates take the time to connect their skills to what we’re looking for!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and securely. Plus, it shows you’re keen on joining our team at West London NHS Trust!
How to prepare for a job interview at West London Mental Health Trust
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the job description. Familiarise yourself with the key responsibilities and requirements, especially around communication and organisational skills. This will help you tailor your answers to show how you fit the role perfectly.
✨Practice Your Communication Skills
Since this role involves a lot of interaction with service users and professionals, practice your verbal and written communication skills. You might want to prepare examples of how you've handled queries or difficult situations in the past, as this will demonstrate your ability to manage frontline tasks effectively.
✨Showcase Your IT Proficiency
As the job requires good knowledge of Microsoft Office and in-house IT systems, be ready to discuss your experience with these tools. If you have specific examples of how you've used technology to improve efficiency or manage data, share those during the interview.
✨Demonstrate Your Organisational Skills
Being highly organised is crucial for this role. Prepare to discuss how you manage your time and prioritise tasks, especially in a busy environment. You could even bring a simple example of a system or method you use to stay organised, which will show that you're proactive and ready for the demands of the job.