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- Tasks: Provide a welcoming reception service and assist students, staff, and visitors.
- Company: Join West London College, a hub of innovation and creativity.
- Benefits: Generous leave, pension scheme, discounts, and professional development opportunities.
- Why this job: Make a real difference in students' lives while working in a supportive environment.
- Qualifications: Friendly, professional attitude with strong customer service skills.
- Other info: Dynamic team atmosphere with opportunities for growth and inclusivity.
The predicted salary is between 26494 - 29199 £ per year.
Two Receptionist opportunities are available: one full-time and one part-time position.
- Full-time: 36 hours per week (52.14 weeks per year, 1.0 FTE)
- Part-time: 27.50 hours per week (49.23 weeks per year, 0.72 FTE)
Contract: Permanent
Salary: £26,494 – £29,199 per annum (pro rata for part-time role)
Location: Ealing, Hammersmith and West London College
About Us: At West London College, we are committed to championing innovation and creativity, and we invite you to join us on this journey. We welcome applicants who share our values of Ambition, Innovation, Accountability, Collaboration and Inclusion. We have three College sites across West London at Ealing, Hammersmith and Southall. By bringing your skills to the College, you will have a rewarding opportunity to make a real difference to our students’ education and future. As a diverse College, we offer an inclusive, engaging and supportive working environment with a strong focus on Fairness, Respect, Equality, Diversity, Inclusion and Engagement.
About the Role: We are seeking friendly, professional and customer-focused Receptionists (Day/Evening) to join our Executive Support & Administration team. You will provide a welcoming, effective and solution-focused reception and switchboard service, ensuring excellent customer care in line with College procedures, policies and values. As a key front-facing member of staff, you will act as the first point of contact for students, staff, visitors and external stakeholders. Working as part of a dynamic reception team across our campuses, you will handle enquiries in person, by telephone and via email, ensuring responses are delivered within agreed timescales. You will take a proactive approach to resolving issues, managing complaints and identifying and reporting risks. The role also involves coordinating visitor sign-in and sign-out, issuing student ID cards, maintaining lost property records, supporting safeguarding and first aid processes, and working closely with security staff to ensure agreed procedures are followed. You may be required to travel between College sites in line with the needs of the service. If you are driven, enthusiastic and committed to delivering an outstanding experience for our learners and stakeholders, we would love to hear from you.
What We Offer: Our staff are important to us, and we offer a wide range of benefits to recognise the valuable work they do in supporting our learners, including:
- Generous annual leave entitlement, plus bank holidays and College closure days
- Local Government Pension Scheme (LGPS)
- Eye care vouchers
- Cycle to Work scheme
- Interest-free loans for season tickets and computers
- Continuous Professional Development (CPD) opportunities
- Access to Perkbox, our staff rewards and discounts platform
- Employee Assistance Programme (EAP)
- Discounts at the College’s on-site hair and beauty salon
Important Information: The safety and welfare of our learners and staff are extremely important to us, and we are proud of our safeguarding procedures. All successful candidates will be subject to an enhanced Disclosure and Barring Service (DBS) check. It is an offence to apply for this role if you are barred from engaging in regulated activities relevant to children. We are committed to equality, diversity and inclusion and welcome applications from individuals regardless of age, disability, sex, sexual orientation, gender reassignment, race, religion or belief, and marriage or civil partnership. To apply, please complete an application form before the closing date specified. CVs will not be accepted, and you must include a supporting statement as part of your application. We reserve the right to close this vacancy early if sufficient applications are received, so early application is encouraged.
Safeguarding Statement: West London College is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. We particularly welcome applications from underrepresented groups including ethnicity, gender, transgender, age, disability, sexual orientation or religion. Please assume you have not been shortlisted if you have not heard from us 2 – 3 weeks after the closing date.
Receptionist in London employer: West London College
Contact Detail:
West London College Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist in London
✨Tip Number 1
Get to know the company! Before your interview, check out West London College's website and social media. Understanding their values and mission will help you connect with them during your chat.
✨Tip Number 2
Practice makes perfect! Role-play common receptionist scenarios with a friend or family member. This will help you feel more confident when handling enquiries and complaints in real life.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and approachable. A smart outfit can set the tone for a positive interaction right from the start.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Receptionist in London
Some tips for your application 🫡
Read the Job Description Carefully: Before you start your application, take a good look at the job description. Make sure you understand what we're looking for in a Receptionist and how your skills align with our values of Ambition, Innovation, Accountability, Collaboration, and Inclusion.
Craft a Strong Supporting Statement: Your supporting statement is your chance to shine! Use it to highlight your relevant experience and how you can contribute to our welcoming environment. Be specific about your customer service skills and any previous reception or administrative roles you've had.
Follow the Application Instructions: Remember, we only accept applications through our website, and CVs won't cut it. Make sure you fill out the application form completely and accurately, as this shows us you're detail-oriented and serious about the role.
Apply Early: Don’t wait until the last minute to submit your application! We might close the vacancy early if we get enough applications, so get your application in as soon as you can to avoid missing out on this fantastic opportunity.
How to prepare for a job interview at West London College
✨Know the College Values
Before your interview, take some time to familiarise yourself with West London College's values: Ambition, Innovation, Accountability, Collaboration, and Inclusion. Think of examples from your past experiences that demonstrate how you embody these values, as this will show your alignment with the college's mission.
✨Practice Customer Service Scenarios
As a Receptionist, you'll be the first point of contact for students and visitors. Prepare for the interview by practising responses to common customer service scenarios. Think about how you would handle difficult situations or complaints, and be ready to share your approach during the interview.
✨Showcase Your Communication Skills
Effective communication is key in this role. During the interview, make sure to articulate your thoughts clearly and confidently. You might also want to prepare a few questions to ask the interviewers about the team dynamics or the college environment, which shows your interest and engagement.
✨Highlight Your Teamwork Experience
Since you'll be working as part of a dynamic reception team, it's important to highlight your teamwork skills. Share specific examples of how you've collaborated with others in previous roles, and how you contributed to a positive team atmosphere. This will demonstrate that you're a great fit for their collaborative culture.
