Lecturer - Inclusive Learning - Hospitality and Customer Service

We are seeking a motivated and skilled Lecturer in Hospitality and Customer Service to join our Inclusive Learning department at Hammersmith campus. You will be responsible for delivering high-quality teaching, learning and assessment across Hospitality and Customer Service programmes, supporting learners to achieve their full potential. The role involves classroom and workshop-based delivery, learner support, assessment, and contribution to curriculum development, ensuring provision remains industry-relevant and aligned with awarding body requirements. Where appropriate, you may also take responsibility for leading a study programme or course, including curriculum design, quality assurance and learner outcomes.

The ideal candidate will:

• Deliver engaging, inclusive teaching, learning and assessment across Hospitality and Customer Service programmes, adapting delivery to meet the diverse needs of learners.
• Plan and prepare high-quality lessons, schemes of work and learning resources aligned with curriculum objectives, awarding body requirements and inclusive teaching practices.
• Create a positive, supportive and accessible learning environment that promotes learner confidence, participation, independence and achievement.
• Act as a Personal Tutor, providing academic guidance, pastoral support and delivering the College tutorial programme to support learner wellbeing and progression.
• Monitor learner attendance, engagement, progress and behaviour, implementing timely interventions to maximise retention and achievement.
• Embed English, Maths, digital skills and employability throughout vocational teaching to develop learners' confidence and workplace readiness.
• Assess learner work, provide constructive feedback and carry out internal assessment and verification activities in line with awarding body requirements.
• Support learners with additional learning needs by adapting teaching strategies, resources and assessment methods to ensure equitable access to learning.
• Develop learners' customer service, communication, teamwork and professional behaviours required for employment within the hospitality industry.
• Build positive relationships with employers to support work placements, industry projects, guest speakers and employer engagement opportunities.
• Contribute to learner recruitment, interviews, enrolment events and promotional activities to attract and support prospective students.
• Promote and uphold safeguarding, equality, diversity, inclusion, Prevent, British Values, health and safety and positive learner wellbeing across all aspects of teaching.
• Contribute to curriculum development, self-assessment, quality improvement activities and continuous enhancement of teaching, learning and assessment.
• Maintain current industry knowledge and professional development to ensure teaching reflects contemporary hospitality and customer service practices.

Safeguarding of Children and Vulnerable Adults

In line with Keeping Children Safe in Education, all employment offers are subject to employment checks. These include Enhanced DBS including Children’s Barred List check, DfE teaching/management Barred List check, on-line searches, overseas criminal record check, evidence of identity and Right to Work in the UK, satisfactory references, confirmation of medical fitness, evidence of relevant qualifications and a check of previous employment history. The College is committed to safeguarding and promotes the welfare of all learners and expects its staff to share this commitment. You will be required to become familiar with the College's policies, and comply with the requirements to safeguard and protect the welfare of children and young people and vulnerable adults. All staff are asked to complete mandatory training in relation to KCSIE and other key areas, and to read the relevant policies.

Equality, Diversity and Inclusion

The College has a strong commitment to working towards the implementation of equality of opportunity in both service delivery and employment. The College’s mission and strategic objectives directly support this aim. All employees are required to actively support the development, dissemination and implementation of this aim and related policies and programmes.

Recruitment Process

The email account you use to apply will be used for all recruitment communication. Please ensure that you use an email account that you regularly monitor. All application forms must be fully completed, including a full record of education and employment history. Incomplete applications will not be considered for shortlisting. The salary for this position is inclusive of London weighting. Please note that we advertise our salaries on a range to indicate the trajectory of progression that can be made. Appointments are usually made at the start of the salary range.

We may close this vacancy early if we receive enough applications, so we encourage you to submit yours promptly. If you don’t hear from us within 2–3 weeks after the closing date, please know that, unfortunately, you have not been shortlisted this time. We truly appreciate your interest and hope you’ll consider applying for future opportunities with us.