At a Glance
- Tasks: Help residents access council services and provide outstanding customer support.
- Company: Join the dynamic Customer Services Team at West Lindsey District Council.
- Benefits: Competitive salary with career progression and supportive training.
- Other info: Challenging yet rewarding environment with opportunities for personal growth.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: Experience in customer service and good IT skills required.
The predicted salary is between 24796 - 25185 € per year.
Band 3a to 3b (£24,796 to £25,185) Permanent with career progression to band 4a to 4b (£25,185 to £25,583) subject to pay award. 37 hours per week, based at the Guildhall, Gainsborough.
If you have a passion to work with people and take on new challenges, then the demanding and rapidly changing environment of West Lindsey District Council's Customer Services Team is right for you. We have a busy Public Services Hub and Contact Centre, so understanding the needs of our customers quickly, you will help residents receive the service that is right for them.
The role will involve developing skills to respond to customer contacts, primarily in the Contact Centre, in the Public Services Hub and in the Post Room, but also via digital channels such as emails and social media. In Customer Services, we offer and support customers to access the full range of Council Services and endeavour to offer a first contact resolution.
As a Trainee Customer Service Advisor, you will be supported to learn and develop your skills that will allow you to provide outstanding Customer Service whilst also responding to difficult, demanding and upsetting situations that can escalate quickly. You will progress skills that allow you to be resilient and show emotional intelligence to manage expectations and look after yourself.
You will be working in challenging environments, so must be able to demonstrate previous experience of providing a service to customers, good IT skills to input, retrieve and amend data, and the ability to listen and identify how you can assist customers accurately and efficiently.
The role is 37 hours per week and this will be between the hours of 8.30am and 17:00 Monday to Friday based at The Guildhall in Marshalls Yard. Additional hours may be required to meet the needs of the service.
Please visit our website for a full Job Description and Person Specification. If you would like more information contact Laura.Hart-Thompson@West-Lindsey.gov.uk or Kate.Umpleby@West-Lindsey.gov.uk.
Shortlisted applicants will be invited to attend a welcome meeting and complete a written test. Applicants who pass the test will then be invited to attend an interview.
To apply: visit www.west-lindsey.gov.uk/my-council/jobs for more details about the role and to apply online. Please note we do not accept CVs as a form of application. The successful applicant will be subject to a criminal record check. All recruitment correspondence, including interview invites, will be sent out via email.
Closing date: Sunday 17th May 2026. Test date: Tuesday 2nd June 2026. Interview date: Tuesday 16th June 2026.
The Council has a commitment to equal opportunities and welcomes applicants from all sections of the community. Also, we operate a no smoking policy.
Trainee Customer Service Advisor in Lincolnshire employer: West Lindsey District Council
West Lindsey District Council is an excellent employer that prioritises employee development and offers a supportive work culture. As a Trainee Customer Service Advisor, you will benefit from career progression opportunities, a commitment to equal opportunities, and the chance to make a meaningful impact in your community while working in a dynamic environment at the Guildhall in Gainsborough.
Contact Detail:
West Lindsey District Council Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Trainee Customer Service Advisor in Lincolnshire
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on West Lindsey District Council. Understand their values and services so you can show how you fit into their team and culture.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer service. Think about your past experiences and how they relate to the role of a Trainee Customer Service Advisor.
✨Tip Number 3
Show your passion! During the interview, let your enthusiasm for helping people shine through. Share examples of how you've gone above and beyond for customers in the past.
✨Tip Number 4
Follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows you're keen and keeps you fresh in their minds!
We think you need these skills to ace Trainee Customer Service Advisor in Lincolnshire
Some tips for your application 🫡
Read the Job Description Carefully:Before you start your application, make sure to read through the job description thoroughly. We want to see that you understand what the role entails and how your skills align with the requirements. This will help you tailor your application to stand out!
Showcase Your Customer Service Experience:Since this role is all about helping people, highlight any previous experience you've had in customer service. We love to see examples of how you've handled challenging situations or provided excellent service, so don’t hold back!
Be Clear and Concise:When filling out your application, keep your answers clear and to the point. We appreciate well-structured responses that get straight to the heart of the matter. Remember, we’re looking for how you can assist our customers efficiently!
Apply Through Our Website:Don’t forget to apply through our official website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the details you need about the role there, so it’s a win-win!
How to prepare for a job interview at West Lindsey District Council
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Trainee Customer Service Advisor role. Familiarise yourself with the key responsibilities, such as responding to customer contacts and using digital channels. This will help you demonstrate your enthusiasm and readiness to take on the challenges of the job.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've provided excellent customer service. Think about situations where you had to manage difficult or upset customers. Highlight your ability to listen, empathise, and resolve issues effectively, as these are crucial skills for this role.
✨Brush Up on IT Skills
Since good IT skills are essential for this position, ensure you're comfortable with data input, retrieval, and amendments. If you have experience with specific software or systems, be ready to discuss that. It shows you're prepared and can hit the ground running.
✨Practice Emotional Intelligence
In a role that involves dealing with challenging situations, emotional intelligence is key. Think about how you can demonstrate resilience and manage expectations during the interview. You might want to prepare a few scenarios where you successfully navigated tough conversations with customers.
