At a Glance
- Tasks: Coordinate reservations and events, connecting guests with our beautiful retreat centre.
- Company: Join a vibrant wellbeing and conference centre in stunning countryside.
- Benefits: Generous salary, supportive team, and creative freedom to make an impact.
- Other info: Exciting growth opportunities with innovative projects on the horizon.
- Why this job: Be part of a family-like team creating positive change in a unique environment.
- Qualifications: Strong communication skills, sales experience, and attention to detail required.
The predicted salary is between 30000 - 40000 £ per year.
Exciting opportunity at an innovative wellbeing and conference centre. Are you looking for a lifestyle orientated Reservations and Events Co-ordinator role where you are part of a team that feels like a family; that values authenticity and playfulness; that is based in beautiful countryside; that gives you the creative freedom to help build an audience and connect like minds to create positive change in the world?
West Lexham Retreat Centre is one of the UK’s most innovative retreat centres. Currently, we focus on hiring our events rooms and barn/cottage bedrooms for retreats, away days, festival weddings and our treehouses and bell tents for holidays. We have 22 acres with a boating lake, river, swimming pool, tennis court, and both formal and wild gardens. We are run on social enterprise principles, renewable energy, built on upcycled materials with top design as a key USP. We are about to start a major game-changing project, building a large kitchen garden to supply food for our new restaurant/cafe. This new building will include a library, reception, shop, outside amphitheatre, offices and staff room. We are also putting in a gym, sauna, hot tub and treatment rooms. We are gearing up to provide educational courses, to become a 'content and ethos' based destination. We will curate content such as short courses, yoga & meditation, talks and kids’ activities.
The role of Reservations and Events Co-ordinator includes:
- Being the first point of contact on the telephone and email.
- Converting enquiries from holiday makers, retreat leaders, wedding couples and businesses.
- Juggling various bookings and fitting them together optimally to maximise revenue.
- Selling the place to guests and bringing it alive on show-rounds.
- Helping with pricing and developing event packages.
- Answering post-sale customer questions and managing the relationship smoothly before, during and after the event.
The ideal candidate will be:
- A fantastic communicator who is upbeat and engaging.
- Experienced in sales and customer relations.
- Commercially savvy and a good negotiator.
- Charming and clear on the phone and email.
- Able to handle the pressure of everyday deadlines.
- Swift but very accurate in their work.
- A representative of our values and ethos.
- Thorough with precise attention to detail.
- Knowledgeable of CRM systems and how to get the best out of them.
- An admin ninja.
For the right individual, we are offering a generous salary (dependent on previous experience). In return, you will be supported by a strong and passionate team of individuals. If you want to play a key role in the business and join us on the exciting journey we are embarking on, then please apply today.
Reservations, Bookings & Events co-ordinator - Retreat Centre in King's Lynn employer: West Lexham LLP
At West Lexham Retreat Centre, we pride ourselves on fostering a vibrant and supportive work culture that feels like family. Nestled in the stunning countryside, our innovative wellbeing centre offers employees creative freedom, opportunities for personal growth, and the chance to contribute to meaningful projects that promote positive change. With a focus on sustainability and community, joining our team means being part of an exciting journey towards building a unique destination for connection and learning.
StudySmarter Expert Advice🤫
We think this is how you could land Reservations, Bookings & Events co-ordinator - Retreat Centre in King's Lynn
✨Tip Number 1
Get to know the company inside out! Research West Lexham Retreat Centre, its values, and its unique offerings. This way, when you chat with them, you can show how your skills align perfectly with their mission.
✨Tip Number 2
Practice your pitch! You’ll be the first point of contact, so make sure you can confidently communicate why you’re the best fit for the Reservations and Events Co-ordinator role. Keep it upbeat and engaging!
✨Tip Number 3
Show off your charm! Whether it’s over the phone or via email, being personable is key. Make sure to highlight your communication skills and how you can create a positive experience for guests.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our family at West Lexham.
We think you need these skills to ace Reservations, Bookings & Events co-ordinator - Retreat Centre in King's Lynn
Some tips for your application 🫡
Show Your Personality:When writing your application, let your authentic self shine through! We want to see your unique voice and how you connect with our values of authenticity and playfulness. Don’t be afraid to inject a bit of your personality into your cover letter.
Tailor Your Application:Make sure to customise your CV and cover letter for the Reservations and Events Co-ordinator role. Highlight your experience in sales and customer relations, and how it aligns with what we’re looking for. This shows us you’ve done your homework and are genuinely interested!
Be Clear and Concise:We appreciate clarity! Keep your application straightforward and to the point. Use bullet points where necessary to make it easy for us to see your skills and experiences at a glance. Remember, attention to detail is key!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it shows us you’re keen to be part of our team!
How to prepare for a job interview at West Lexham LLP
✨Know the Venue Inside Out
Before your interview, take some time to familiarise yourself with West Lexham Retreat Centre. Understand its unique offerings, like the treehouses and bell tents, and be ready to discuss how you can contribute to promoting these features. Showing genuine enthusiasm for the venue will impress your interviewers.
✨Showcase Your Communication Skills
As a Reservations and Events Co-ordinator, communication is key. Prepare examples of how you've successfully handled customer inquiries or resolved issues in the past. Practice articulating your thoughts clearly and engagingly, as this will reflect your ability to connect with guests and clients.
✨Demonstrate Your Sales Savvy
Think about your previous sales experiences and be ready to share specific strategies that worked for you. Highlight your ability to convert enquiries into bookings and how you’ve maximised revenue in past roles. This will show that you understand the commercial aspect of the position.
✨Emphasise Your Attention to Detail
In this role, precision is crucial. Prepare to discuss how you manage multiple bookings and ensure everything runs smoothly. You might want to share a story where your attention to detail made a significant difference in an event or project. This will demonstrate your capability to handle the pressures of the job effectively.
