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- Tasks: Engage with tenants to improve housing services and support community involvement.
- Company: Join a forward-thinking Council dedicated to tenant empowerment.
- Benefits: Gain valuable experience, develop communication skills, and make a real difference.
- Other info: Work in a supportive team environment with opportunities for personal growth.
- Why this job: Be the voice of tenants and help shape housing services in your community.
- Qualifications: GCSE level education; housing qualification preferred but not essential.
The predicted salary is between 24000 - 28000 £ per year.
This is an exciting time to join the Council in the team where we empower our tenants to make a difference in the Landlord services that we offer. Our Tenant Voice team develop and provide a range of opportunities for tenants to be involved and influence how we design, deliver, and improve our housing services.
Key tasks:
- Support the delivery of tenant and leaseholder engagement activities, including forums, panels, working groups and consultation sessions and events.
- Support the organisation and coordination of meetings, preparing materials, recording the actions and notes and then tracking follow‑up actions for completion.
- You will be a confident communicator and build positive relationships with tenants, leaseholders, and community stakeholders to support them remaining involved.
- Assist in developing accessible information, communications, newsletters, surveys and promotional content alongside our tenants.
- Support digital engagement through online platforms such as Microsoft Teams and our online engagement platform, Your Voice West Lancashire.
- Support and maintain accurate records of involvement activity, feedback, outcomes and tenant groups.
- Support the recruitment, induction and training of involved tenants.
About You
- You will be educated to GCSE level and ideally have a relevant housing qualification.
- We are seeking a motivated, outgoing, organised and people focused Tenant Voice Assistant.
- You will have excellent time management and communication skills, be approachable and have good people skills.
- You will be confident to speak to tenants and support group discussions.
- You will have strong organisational skills and pay attention to details in a busy environment.
- The team is small and whilst you may work independently we also need someone who is a team player and can manage their own time and tasks.
- You will be positive.
Tenant Voice Assistant employer: West Lancashire Borough Council
Contact Detail:
West Lancashire Borough Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tenant Voice Assistant
✨Tip Number 1
Network like a pro! Reach out to current or former employees in the Tenant Voice team. They can give you insider info on what it’s really like and might even put in a good word for you.
✨Tip Number 2
Prepare for your interview by practising common questions related to tenant engagement. Think about how you would handle different scenarios and be ready to share your ideas on improving housing services.
✨Tip Number 3
Show off your communication skills! During interviews, make sure to demonstrate how you can build relationships with tenants and stakeholders. Use examples from your past experiences to back it up.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team.
We think you need these skills to ace Tenant Voice Assistant
Some tips for your application 🫡
Show Your Passion for Tenant Engagement: When writing your application, let us see your enthusiasm for empowering tenants. Share any relevant experiences or ideas you have about engaging with communities and how you can make a difference in our housing services.
Be Organised and Detail-Oriented: We love a well-structured application! Make sure to highlight your organisational skills and attention to detail. Use bullet points or clear sections to make it easy for us to see how you meet the key tasks outlined in the job description.
Communicate Clearly and Confidently: As a confident communicator, your written application should reflect that. Use clear language and avoid jargon. We want to see how you can build positive relationships through your writing, so be approachable and friendly!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at West Lancashire Borough Council
✨Know Your Stuff
Familiarise yourself with the Council's housing services and the role of the Tenant Voice team. Understand how tenant engagement works and be ready to discuss specific examples of how you can contribute to improving these services.
✨Show Off Your People Skills
Since this role is all about building relationships, think of examples where you've successfully communicated or collaborated with others. Be prepared to share stories that highlight your ability to engage with tenants and stakeholders effectively.
✨Be Organised
Demonstrate your organisational skills by discussing how you manage tasks and priorities. You might want to mention any tools or methods you use to keep track of meetings, notes, and follow-up actions, as this will show you're ready for the busy environment.
✨Engage Digitally
Since digital engagement is key, brush up on your knowledge of online platforms like Microsoft Teams. Be ready to discuss how you would use these tools to enhance tenant involvement and make communication more accessible.