Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support tenants at risk of losing their homes and help them live independently.
- Company: Join a newly established Tenancy Sustainment Service with a focus on community support.
- Benefits: Competitive salary, flexible working, pension scheme, and healthcare insurance.
- Other info: Dynamic role with opportunities for personal growth and fieldwork experience.
- Why this job: Make a real difference in people's lives and contribute to stronger communities.
- Qualifications: Resilience, organisation skills, and a commitment to helping others.
The predicted salary is between 30000 - 40000 £ per year.
We are recruiting two Tenancy Sustainment Officers to join our newly established Tenancy Sustainment Service. This is an exciting opportunity to be part of a new service designed to provide early, intensive support to tenants at risk of losing their tenancy.
You will work directly with tenants who may be experiencing complex or challenging circumstances, providing person‑centred support to help them sustain their tenancy and live independently. The role involves managing a caseload, carrying out home visits, assessing risks and support needs, and working closely with internal teams and external partners such as health, social care and voluntary agencies.
This is a rewarding front‑line role for someone who is resilient, organised and committed to making a positive difference to people’s lives and communities. The Council is committed to equality of opportunity and welcomes applications from all sections of the community.
We pride ourselves on being a good employer with a range of benefits and employment terms and conditions to suit you. You will be able to benefit from competitive salaries in an incremental scheme, flexible working, LGPS pension scheme, family friendly policies and healthcare insurance.
This post has a Mobile Office Based Working Style and will involve a lot of field work. This is a challenging and varied role so if you are enthusiastic, and have the right skills and experience, then we would love to hear from you.
Tenancy Sustainment Officer employer: West Lancashire Borough Council
Contact Detail:
West Lancashire Borough Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tenancy Sustainment Officer
✨Tip Number 1
Network like a pro! Reach out to people in the housing and social care sectors. Attend local events or join online forums where you can connect with others who might know about opportunities or can give you insights into the role of a Tenancy Sustainment Officer.
✨Tip Number 2
Prepare for interviews by practising common questions related to tenancy support. Think about your past experiences and how they relate to the challenges tenants face. We want you to showcase your resilience and organisational skills!
✨Tip Number 3
Show your passion for making a difference! When you get the chance to speak with potential employers, share your motivation for helping tenants sustain their tenancies. Let them see your commitment to improving lives and communities.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Tenancy Sustainment Officer
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Tenancy Sustainment Officer role. We want to see how you can make a positive difference in tenants' lives, so don’t hold back on sharing relevant examples!
Showcase Your Resilience: This role is all about supporting tenants through challenging circumstances. Use your application to demonstrate your resilience and problem-solving skills. Share stories that show how you've navigated tough situations in the past – we love a good success story!
Be Person-Centred: Since the role involves providing person-centred support, make sure to reflect this in your application. Talk about your approach to working with individuals and how you prioritise their needs. We’re looking for someone who truly cares about making a difference!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role and our fantastic benefits!
How to prepare for a job interview at West Lancashire Borough Council
✨Know Your Stuff
Make sure you understand the role of a Tenancy Sustainment Officer inside out. Familiarise yourself with the key responsibilities, such as managing a caseload and conducting home visits. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Resilience
This role requires someone who can handle challenging situations. Prepare examples from your past experiences where you've demonstrated resilience and problem-solving skills. Use the STAR method (Situation, Task, Action, Result) to structure your answers effectively.
✨Emphasise Teamwork
Collaboration is key in this role, especially when working with internal teams and external partners. Be ready to discuss how you've successfully worked in a team before, highlighting your communication skills and ability to build relationships with diverse stakeholders.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the Tenancy Sustainment Service and its goals. This shows your enthusiasm for the role and helps you gauge if the organisation aligns with your values and career aspirations.