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- Tasks: Engage with tenants and support activities that shape housing services.
- Company: Join a friendly Council team dedicated to tenant empowerment.
- Benefits: Enjoy flexible working, competitive salary, and personal development support.
- Other info: Be part of a small, supportive team with great career growth potential.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: GCSE level education; housing qualification preferred.
The predicted salary is between 30000 - 40000 £ per year.
This is an exciting time to join the Council in the team where we empower our tenants to make a difference in the Landlord services that we offer. Our Tenant Voice team develop and provide a range of opportunities for tenants to be involved and influence how we design, deliver, and improve our housing services.
Key Tasks
- Support the delivery of tenant and leaseholder engagement activities, including forums, panels, working groups and consultation sessions and events.
- Support the organisation and coordination of meetings, preparing materials, recording the actions and notes and then tracking follow‑up actions for completion.
- You will be a confident communicator and build positive relationships with tenants, leaseholders, and community stakeholders to support them remaining involved.
- Assist in developing accessible information, communications, newsletters, surveys and promotional content alongside our tenants.
- Support digital engagement through online platforms such as Microsoft Teams and our online engagement platform, Your Voice West Lancashire.
- Support and maintain accurate records of involvement activity, feedback, outcomes and tenant groups.
- Support the recruitment, induction and training of involved tenants.
About You
- You will be educated to GCSE level and ideally have a relevant housing qualification.
- We are seeking a motivated, outgoing, organised and people focused Tenant Voice Assistant.
- You will have excellent time management and communication skills, be approachable and have good people skills.
- You will be confident to speak to tenants and support group discussions.
- You will have strong organisational skills and pay attention to details in a busy environment.
- The team is small and whilst you may work independently we also need someone who is a team player and can manage their own time and tasks.
- You will be positive, have a proactive and empathetic approach, and have excellent IT skills, particularly use of Microsoft Office.
- You will support the capture and analyse of feedback from our tenants events, be a good listener and follow up on actions, co-ordinating requests and enquiries and maintaining our involved tenant list.
We pride ourselves on our friendliness and being a good employer with a range of benefits and employment terms and conditions to suit you. A competitive salary and annual leave entitlement, flexible working, a generous employer pension contribution scheme, work life balance policies, and support for your personal development are just some of the benefits we offer. To deliver tenant involvement and engagement across our communities and make a difference Lancashire Borough Council welcomes your application. The successful applicant will be required to undergo security checks as part of the Baseline Personnel Security Standard for accessing Government records. This will include a Basic DBS check. If you are disabled or your last employer was the armed forces, and you meet all the essential criteria of the post, you will be guaranteed an interview.
Tenant Voice Assistant in Skelmersdale employer: West Lancashire Borough Council
Contact Detail:
West Lancashire Borough Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tenant Voice Assistant in Skelmersdale
✨Tip Number 1
Get to know the team and the role! Research the Council's Tenant Voice team and understand their mission. This will help you tailor your conversations and show genuine interest during interviews.
✨Tip Number 2
Practice your communication skills! Since you'll be engaging with tenants and stakeholders, try role-playing scenarios with friends or family. This will boost your confidence and help you articulate your thoughts clearly.
✨Tip Number 3
Network like a pro! Attend local community events or online forums related to housing services. Building connections can lead to valuable insights and even job opportunities. Plus, it shows you're proactive!
✨Tip Number 4
Apply through our website! We love seeing applications that come directly from our site. It shows you're keen on joining our team and makes it easier for us to track your application.
We think you need these skills to ace Tenant Voice Assistant in Skelmersdale
Some tips for your application 🫡
Show Your Passion: Let us see your enthusiasm for tenant engagement! Share any relevant experiences or projects that highlight your commitment to empowering tenants and improving housing services.
Tailor Your Application: Make sure to customise your application to reflect the key tasks and skills mentioned in the job description. We want to see how your background aligns with what we're looking for!
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and structure your thoughts well. This will help us understand your points easily and see your communication skills in action.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at West Lancashire Borough Council
✨Know Your Stuff
Before the interview, make sure you understand the role of a Tenant Voice Assistant. Familiarise yourself with tenant engagement activities and how they impact housing services. This will help you answer questions confidently and show your genuine interest in the position.
✨Show Off Your People Skills
Since this role involves building relationships with tenants and stakeholders, be ready to share examples of how you've successfully communicated or collaborated with others in the past. Highlight your ability to listen and respond to feedback, as this is crucial for the job.
✨Be Organised
Demonstrate your organisational skills by discussing how you manage tasks and priorities. You might want to mention any tools or methods you use to keep track of meetings, notes, and follow-up actions. This will reassure them that you can handle the busy environment.
✨Embrace Digital Tools
Since the role involves using platforms like Microsoft Teams and online engagement tools, be prepared to discuss your experience with these technologies. If you have any examples of how you've used digital tools to enhance communication or engagement, share those during the interview.