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- Tasks: Manage housing disrepair cases and ensure tenant safety with a focus on empathy.
- Company: Join West Lancashire Borough Council, committed to community and environmental sustainability.
- Benefits: Enjoy competitive salary, flexible working, generous pension, and personal development support.
- Why this job: Make a real difference in tenants' lives while shaping the future of your community.
- Qualifications: Strong admin skills, attention to detail, and a passion for tenant advocacy.
The predicted salary is between 30000 - 40000 £ per year.
Why Us? It’s time to join West Lancs as we embark on delivering our new and ambitious Vision and Priorities. With a focus on environmental sustainability, generating economic prosperity, building inclusive & healthy communities and financial resilience, we are looking for exceptional candidates to help shape our future. You will be joining an organisation that puts its customers first, takes responsibility and works together with a can‑do attitude, all while challenging the status quo to deliver exceptional outcomes for our communities.
Your Role! The purpose of the Case Management Officer role is to ensure that all reports of housing disrepair, damp and mould, and other statutory hazards are managed efficiently, lawfully, and with a tenant‑centred approach. This role provides end‑to‑end case management for:
- Housing Conditions Claims (including pre‑action and legal claims)
- Repairs and hazard responses under Awaab’s Law
- HHSRS‑related hazards requiring urgent action
The role exists to ensure that the Council is supported in meeting its legal duties, responds within statutory timescales, maintains the safety of homes, reduces risk to tenants, and prevents escalation of issues into formal legal claims.
About You! You will bring strong administrative and organisational skills, with the ability to manage detailed case records, track correspondence, and ensure deadlines are consistently met. You will be highly proficient in handling documentation, updating systems accurately, and coordinating information between internal teams and external parties. Alongside this, you must have a genuine passion for supporting tenants and advocating for fair outcomes, particularly for those experiencing living conditions that affect their health and wellbeing. You must be committed to ensuring tenants are treated with empathy, respect, and transparency, while maintaining a thorough, process‑driven approach to resolving cases efficiently and professionally.
What’s in it for you? We pride ourselves on our friendliness and being a good employer with a range of benefits and employment terms and conditions to suit you. A competitive salary and annual leave entitlement, flexible working, a generous employer pension contribution scheme, work‑life balance policies, and support for your personal development are just some of the benefits we offer. If you are eager to be part of a transformative journey and make a tangible impact, West Lancashire Borough Council welcomes your application.
Housing Conditions Case Management Officer in Skelmersdale employer: West Lancashire Borough Council
Contact Detail:
West Lancashire Borough Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Conditions Case Management Officer in Skelmersdale
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, attend local events, and connect with professionals on LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can help you land that dream job.
✨Tip Number 2
Prepare for interviews by researching West Lancs and understanding their vision and priorities. We want to see your passion for environmental sustainability and community building shine through when you talk about how you can contribute to their goals.
✨Tip Number 3
Showcase your organisational skills! Bring examples of how you've managed detailed case records or handled complex situations in the past. We love seeing candidates who can demonstrate their ability to keep things running smoothly under pressure.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets the attention it deserves. Plus, we’re always looking for exceptional candidates who are ready to make a difference in our communities.
We think you need these skills to ace Housing Conditions Case Management Officer in Skelmersdale
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for supporting tenants shine through. We want to see how much you care about making a difference in their lives, especially when it comes to housing conditions.
Be Organised: Make sure your application is well-structured and easy to read. Highlight your strong administrative skills by keeping everything neat and tidy. We love a good, organised application!
Tailor Your Experience: Link your previous experiences to the role of Case Management Officer. Show us how your skills in managing case records and handling documentation will help you excel in this position.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our organisation there.
How to prepare for a job interview at West Lancashire Borough Council
✨Know Your Stuff
Make sure you understand the key responsibilities of a Housing Conditions Case Management Officer. Familiarise yourself with housing disrepair laws, Awaab’s Law, and HHSRS-related hazards. This knowledge will help you answer questions confidently and demonstrate your commitment to tenant welfare.
✨Show Your Empathy
Since this role is all about supporting tenants, be prepared to discuss how you would handle sensitive situations. Share examples from your past experiences where you've advocated for someone's needs or resolved conflicts with empathy and respect. This will show that you truly care about making a difference.
✨Organisational Skills are Key
Highlight your administrative and organisational skills during the interview. Be ready to talk about how you manage case records, track correspondence, and meet deadlines. You might even want to bring a sample of your work or a system you’ve used to keep things organised, as this can impress the interviewers.
✨Ask Thoughtful Questions
Prepare some insightful questions to ask at the end of your interview. This could be about the team dynamics, the challenges they face in housing conditions, or how they measure success in this role. Asking questions shows your genuine interest in the position and helps you assess if it’s the right fit for you.