At a Glance
- Tasks: Be the first point of contact for customer enquiries and provide excellent service.
- Company: Join West Lancashire Borough Council's supportive Customer Services team.
- Benefits: Flexible hours, supportive environment, and various employee benefits.
- Other info: Temporary role available until March 2027 with growth opportunities.
- Why this job: Make a difference in your community while gaining valuable experience.
- Qualifications: Excellent communication skills and a team-oriented mindset.
The predicted salary is between 20000 - 25000 £ per year.
West Lancashire Borough Council is looking for a highly motivated individual to join their Customer Services team. This role requires being the first point of contact for service enquiries through the Contact Centre and Customer Service Point in Skelmersdale.
The ideal candidate will possess excellent communication skills, be a team player, and be flexible in their working hours. This temporary post is available until March 2027 and offers a supportive working environment with various benefits.
If you are ready to take on this challenge, we encourage you to apply!
Temp Customer Service Advisor – First Contact in Ormskirk employer: West Lancashire Borough Council
West Lancashire Borough Council is an excellent employer, offering a supportive work culture that prioritises employee well-being and development. As a Temp Customer Service Advisor in Skelmersdale, you will benefit from flexible working hours and a collaborative team environment, with opportunities for personal growth and skill enhancement until March 2027.
Contact Details:
West Lancashire Borough Council Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Temp Customer Service Advisor – First Contact in Ormskirk
✨Tip Number 1
Make sure you research West Lancashire Borough Council and their Customer Services team. Knowing their values and what they stand for will help you connect with them during your interview.
✨Tip Number 2
Practice your communication skills! Since this role is all about being the first point of contact, being clear and confident in your responses will set you apart from other candidates.
✨Tip Number 3
Be ready to showcase your flexibility. The job requires adaptable working hours, so think of examples where you've successfully adjusted to changing situations in the past.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed and shows you're serious about joining the team.
We think you need these skills to ace Temp Customer Service Advisor – First Contact in Ormskirk
Some tips for your application 🫡
Show Off Your Communication Skills:Since this role is all about being the first point of contact, make sure your written application highlights your excellent communication skills. Use clear and concise language to demonstrate how you can effectively convey information.
Be a Team Player:We love team players! In your application, mention any experiences where you've worked collaboratively with others. This will show us that you're ready to fit right into our Customer Services team.
Flexibility is Key:This role requires flexibility in working hours, so don’t forget to mention your availability in your application. Let us know how you can adapt to different shifts and support the team when needed.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at West Lancashire Borough Council
✨Know Your Stuff
Before the interview, make sure you understand the role of a Customer Service Advisor. Familiarise yourself with common customer service scenarios and how to handle them. This will show that you're proactive and ready to tackle any challenges that come your way.
✨Show Off Your Communication Skills
Since excellent communication is key for this role, practice articulating your thoughts clearly. You might want to prepare answers to common questions about handling difficult customers or resolving conflicts. Remember, it's all about demonstrating your ability to connect with people!
✨Flexibility is Key
Highlight your flexibility during the interview. Be ready to discuss your availability and willingness to adapt to different working hours. This shows that you're a team player and can fit into their dynamic environment without a hitch.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture or what a typical day looks like in the Contact Centre. This not only shows your interest in the role but also helps you gauge if it’s the right fit for you.
